Car Wash Vendor SAFETY

Agenda

Introductions – Your Company Leadership, Your Company Service Managers Why We are Here – “Achieving and Sustaining Safety Excellence” Your Company, Inc. Organization – Who We Are – Your Company Your Company, Inc. HSE Vision – What We Want to Achieve Your Company, Inc. Expectations for Contractors – How we Plan to Achieve Safety Excellence Your Company Sharing of Safety Near Miss Incidents by Service Managers – Learning from Incidents Your Company, Inc. Behavior Based Safety Process – B-Safe – Sustaining Safety Excellence Making a Personal Commitment to Achieve and Sustain Safety Excellence –

Your Company, Inc.

Organization – Who We Are John CroweCategory Manager

Marketing DepartmentCar Wash Division

Retail Geography

Retail Sales and Operations,

Your Company, Inc.

Safety Vision

What We Want to Achieve

2010 Contractor Safety Expectations

Vision Statement: The Your Company Team is a premier organization focused on delivering excellence in the areas of health, safety, security,

environmental and compliance with a qualified, passionate, innovative and diverse work group that is welcomed by our customers both within the company and outside the company, including local regulators and members of the community. We are personally committed to consistently achieving our goals.

Our Guiding Principles Are: To be the leader in HSE performance in our industry and seen as the role model by other companies where:

Our employees are accident free. Contractors and customers remain safe while working on or visiting our sites. Your Company's locations are free of all environmental incidents through diligent work practices and and a commitment to responsible

behavior. We do not incur violations by proactively running our business and meeting and/or exceeding agency expectations.

To have an effective and collaborative relationship with agency representatives and members of the community where: We achieve and sustain 100% compliance at all of our sites, all the time. Our team members are consistently proactive. Other companies benchmark themselves against Your Company's in order to achieve a similar level of high HSE performance.

To contribute to the bottom line of the company where: Value for the brand is created at our sites through implementation and sustenance of HSE programs and processes. Budgets are consistently met while delivering superior HSE results. HSE team members have a Retail business focus and are viewed as an integral member of the Retail team in their market

To have a quality work environment that everyone aspires to join where: There is open and honest communication. Diversity and inclusiveness are respected and valued. Our employees enjoy the best pay and benefits We maintain a mutually effective work-life balance. Team members are knowledgeable and receive ongoing training in order to be the best in the industry. A spirit of learning and continuous improvement is fostered among all employees.

2010 Contractor Safety Expectations

Your Company's

Safety Requirements All Activities

Workplace Safety is the 1st Priority Unsafe Acts – all employees/workers on-site are

authorized to stop work if they believe that it is unsafe, supervisors take next steps.

Communicate – Talk with manager or site contact upon arrival and communicate the activity to be performed and address Hazard Communication requirements

BSAFE program – required once introduced or equivalent company-specific program

Perform all work in a safe manner pursuant to the contractor’s contract with the Your Company and all applicable laws and regulations

Safety Requirements All Activities (cont.)

Cell Phones – No talking in areas where posted or that are adjacent to or in the area where fuel products are present on or about pump islands, UDCs, nozzles, tank pad containments, spill buckets, tanker/vehicle fueling activities

Drugs, Alcohol & Firearms – No tolerance policy in place

Housekeeping – Jobsites must be kept neat and clean at all times.

Safety Requirements All Activities (cont.)

Fire extinguishers and first aid kits must be on-site and easily accessible

Any Hot Work You need a permit .

• NO smoking on premises

Safety RequirementsConstruction Activity

Must assign a designated safety representative for entire project who Will remain on-site during construction activity Is responsible for contractor compliance with all

applicable procedures, site specific safety plan, laws and regulations, facility procedures, etc.

OSHA 40 hour HAZWOPER Certified Tech - At least one service technician during construction activity. The certified technician may also be the safety representative.

Post sign on the fence listing the contractor’s PPE requirements to enter job site

Safety RequirementsConstruction Activity (cont.)

Site-specific safety plans Develop prior to start of any work/work prep Communicate it to all workers Confirm workers understand requirements Must include:▪ All information deemed necessary by contractor▪ Requirement for daily tailgate safety meetings - with ALL

relevant workers (including subcontractors) to review daily activities and potential safety hazards.

▪ Daily sign in sheets – EVERY person in the job area should be signed in at all times on a daily basis

▪ Discussion of proper PPE to be worn on-site▪ Process followed by contractor to review site safety plan with all

guests/third parties who enter the work site

Your Company's-Required PPE(in addition to your safety plans & applicable laws and regulations)

Head Protection Always in an enclosed construction area All activities with potential for falling objects

Eye Protection – Safety glasses (with side shields) When identified by contractor for a specific task When in a confined space When performing work that may create splashing liquids, flying

or foreign objects or materials

•Highly Visible Cones - surrounding work area when outdoors

Your Company's-Required PPE(cont.)

Safety Vests – AT ALL TIMES when on the premises, even indoors

Protective Clothing - No tank tops, shorts, etc.

•Shoes – Durable work shoes

–No tennis, open toed or open backed shoes

Equipment Safety Requirements

No scaffolding used outdoors

Appropriate tools must be used for each task

Electrical cords used must have GFI and be UL approved

Programs must be in place for maintenance, calibration, inspection, etc. of all work and safety equipment used to perform work

Reporting

Required to have process for reporting all workplace Accidents,Injuries & Illnesses that occur on Your Company's property - must be reported to your supervisor and to Your Company's rep immediately once the incident has stabilized

Program to require contractor workers to report near misses accidents

Contractor is required to immediately report all workplace Health, Safety, Security and Environmental issues or concerns to a Your Company's rep (FE or HSE CC, etc) before beginning or continuing work

Suggested Safety Program Improvements

Safe Driving Course - Safety Audit Checklist – make your internal

audits simplified and standardized OSHA training for all employees Employee-led safety meetings Accident, Injury or Illness follow-up:

Supervisor goes to hospital/clinic with employee Root cause analysis of all incidents and major

near misses

Your Company Sharing of Safety Near Miss Incidents by Service Managers

Learning from Incidents

Your Company, Inc. Behavior Based Safety Process

B-Safe

BSAFE

Behavioral Safety Awareness For

EveryoneYour Company's

The Case for Change

Current focus on conditions has helped make Your Company's a safe place to work.

Need to build on that focus and also look at behaviors in order to get us to the next level and make Your Company's an even safer place to work.

Behavioral Safety is the next logical step in the on the path to safety.

Most recent incidents in our region have had a behavioral element

The Safety Pyramid

SAFETY OBSERVATIONS

NEAR MISSES

FIRST AID INJURY

LOST TIME

INJURY

OSHA RECORDABLE

INJURY

FATALITY

Your Company's RETAIL

2010

??

0

0

0

???

B-Safe Getting Started

Purpose: Another way to keep Your Company's sites safe A way to impact the Safety Pyramid on the

bottom level of the pyramid before we get to the top.

Barriers: Employee/Contractor Trust Fear of Reprisal Discipline Yet another program

B-Safe Tools

B-Safe Roll Out Discussions Near Miss Reporting Self Awareness Cards

B-Safe Factors

“The Boxes” Thought Processes Level of Awareness Attitude Risk of Injury – Job Type

“The Boxes”

ACTIONS

RESULTS

Level of Awareness

HIGH

LOW

BeliefsValues

Life Experiences

Thought Processes

Intellectual

Emotional

Moving

Instinctive

INFLUENCES

IMPACTS

DETERMINES

The Impact of B-Safe

ACTIONS

RESULTS

BeliefsValues

Life Experiences

Thinking Centers

Intellectual

Emotional

Moving

Instinctive

IMPACTS

DETERMINES

ACTIONS

RESULTS

BeliefsValues

Life Experiences

Thought Processes

Intellectual

Emotional

Moving

Instinctive

INFLUENCES

IMPACTS

DETERMINES

Level of Awareness

CreativeConsciousSensitive

AutomaticUnaware

B-Safe Impact

Thought Processes

What types of thoughts are going through our minds as we work? Intellectual: I control the situation Emotional: The situation controls me Moving: Moving through the situation as

an innocent bystander without any responsibility for the situation.

Instinctual: Responding to the situation at an instinctual level only (e.g. pulling away from something perceived as hot)

Level of Awareness Creative: Exploring and bringing into

existence new ideas or direction. Conscious: Being aware of and consciously

using all input and ideas. Sensitive: Aware and responsive to what

is occurring at the job site. Automatic: Learned behaviors/past

practices, operating out of subconscious which does not determine good or bad, right or wrong.

Unaware: Totally out of touch with what is happening. In a state of denial.

Components of a Good Attitude

Focus: you are focused on the present task. Concentrating on the job at hand and not

getting distracted. Responsibility: you think of yourself as part of a

team Taking responsibility even when a certain task

“isn’t my job”? Time: you take the time to do the job right

Not willing to save a few minutes by risking an injury

Managing your time Prioritizing your tasks (most important to

least)

Components of a Good Attitude(cont.) Strength: you have the strength to do the

right thing Avoid shortcuts and fooling around Report all injuries, accidents, and near misses Let others around you know when you witness

them commit an unsafe act. Risk: You avoid taking risks whenever you

can Weigh the risks of doing a job a certain way There’s no way to avoid all risks Don’t let a tough attitude or misplaced pride lead

to accidents

Job TypeR

ISK

FREQUENCY

CHANCE OF IN

JURY

Name a task for each job type:

•High Risk/High Frequency

•High Risk/Low Frequency

•Low Risk/High Frequency

•Low Risk/Low Frequency

Self Awareness Checklist

Completed at least once per day if you are on a Your Company's job site

Encouraged to fill out a card for each job you perform at a Your Company's site

Turn in with your daily paperwork Contractor company will collect, count and

pass on to Your Company's HSE Coordinator No records kept Will review any unsafe acts, close calls, good

catches section to help prevent in the future. Not punitive, no discipline Participation drawing

Questions?

Make a Personal Commitment to Achieve and Sustain Safety Excellence