ASTRA WAS FOUNDED ON FEBRUARY 20, 1957ASTRA WAS FOUNDED ON FEBRUARY 20, 1957byby

The late TJIA KIAN TIEThe late TJIA KIAN TIEWILLIAM SOERYADJAYAWILLIAM SOERYADJAYA

AS A SMALL FIRMAS A SMALL FIRMTRADING AGRICULTURAL PRODUCTTRADING AGRICULTURAL PRODUCT

PT ASTRA INTERNATIONAL TbkEstablished 1957, Fully public company, +/-95,000 employees

Automotive Business Non Automotive Business

ASTRA MOTOR I - HONDA

ASTRA MOTOR II - TOYOTA

ASTRA MOTOR III :1.DAIHATSU2.ISUZU3.PEUGEOT4.NISSAN DIESEL5.BMW

ASTRA MOTOR IV – AUTOMOTIVE COMPONENT

ASTRA HEAVY EQUIPMENT

ASTRA RESOURCES-AGRIBUSINESS & WOODBASED

ASTRA SYSTEM 1 -INFORMATION TECHNOLOGY

ASTRA FINANCE

ASTRA SYSTEM II-INFRASTRUCTURE

PT ASTRA INTERNATIONAL Tbk – DAIHATSU SALES PT ASTRA INTERNATIONAL Tbk – DAIHATSU SALES OPERATIONOPERATION

Main Product Line UpCompact Car for Low Market Segment

Man Power DaihatsuMan Power DaihatsuAstra, Dealers, Authorized & BinaanAstra, Dealers, Authorized & Binaan

367231

512

563

247 398

80111

0

200

400

600

800

1000

1200

1400

2006 2007App M3 M2 M1

2006 2007App 367 231M3 512 563M2 247 398M1 80 111

TOTAL 1206 1303

Jaringan Bengkel DaihatsuJaringan Bengkel DaihatsuAstra, Dealers, Authorized & Binaan 2006Astra, Dealers, Authorized & Binaan 2006

NASIONALASTRA 35DWS 40AWS 43

BINAAN 29TOTAL 147

Facilities

Service Counter with 7 reception table, comfortable Waiting Room for customer

with separate Smoking Room

Facilities

stall Work shop with modern equipment and in compliance with EHS regulation

KEPALABENGKEL

ADMBENGKEL

PARTMAN

MEKANIKKEPALAREGU

CCRSERVICE ADVISOR

PELANGGAN

SISTEM PROSEDUR PELAYANAN PELANGGAN

Menghubungi bkl - Cek jenis pkrjan

- Order part- Konfirmasi jadwal

MenyiapkanPart booking

Datang kebengkel

- Diagnosa- Cek status

-Dengar keluhan-Cek part-Estimasi biaya-Work order-Penjelasan pekerjaan

Menyetujui pekerjaan

-Pembagian kerja-Estimasi selesai-Kebutuhan part

Menyiapkan part

-Kerjakan order-Ambil part-Konfirmasi pkrjan

-Pembagian kerja-Estimasi selesai-Kebutuhan part

-Order selesai-Atur part bekas-Info ke KARU

-Cek hasil-Tulis saran-Lapor pekerjaan-Bagikan tugas -Cek kebersihan kendaraan

-Cek hasil-Input data-informasi

-Cek hasil-Cek dokumen-Hubungi cust

Hubungi cust,Service selesai

-Tagih part-Serahkan tagihan ke Billing

-Periksa tagihan-Terima pemba yaran

-Tagih part-Tghn ke Billing -Ttd invoice

-Tentukan discount

-Siapkan dokumen-Berikan saran-Pembayaran-Serahkan kendaraan

Menerima kendaraan