Transport and Travel Challenges for the NHS - Webinar

PiPA: Professionalism in Parking

Accreditation – Healthcare

Ian Goodwin

Overview

• Introductions

• The Trust’s car parking operations and challenges

• Look at the background to PiPA

• Current accredited organisations in HE and Healthcare

• The PiPA assessment process

• The areas of assessment

• An example of an area of assessment

• Key drivers to adopt PiPA

• The benefits

• Recognition package

• Costs and

• Testimonials

Building on experience…

• BPA raising standards since 1970

• Park Mark ®

• Approved Operator Scheme (AOS)

• HE/FE and Healthcare Charters

• PiPA

BPA is a pioneer with PiPA

BPA Professionalism in Parking Accreditation (PiPA)

• A single organisational audit, covering:

– shared standards applicable to all sectors;

– plus standards specific to a given sector (e.g., higher education and Healthcare.).

House of Commons launch

PiPA assessment process

1) Organisation applies for audit.

2) BPA sends organisation self-assessment pack.

3) Organisation submits pre-audit self-assessment to BPA.

4) BPA area manager reviews pre-audit self-assessment.

5) BPA area manager conducts site-visit audit, liaises with organisation.

6) BPA moderator reviews audit to ensure consistency, high standards.

7) BPA notifies organisation of audit outcome.

8) If successful, organisation is accredited for two years.

9) Self-assessment at half-way point (after 1 year) maintains standards.

PiPA assessment standards for healthcare

• Customer service and stakeholder relationships

• Safer and properly maintained parking facilities

• Fair pricing and easy-to-use payment services

• Fair enforcement of parking terms and conditions

• Impartial and fair appeals service, accessible to all

• Clear and comprehensive parking information

• Employee wellbeing, development and recognition

• Social responsibility and equality of service delivery

• Continuous improvement

PiPA – Areas of Assessment Example

‘Customer service and stakeholder relationships’

1) ‘the organisation follows an up-to-date travel-plan for the purpose of

managing car parks’

2) ‘the organisation liaises with neighbours and the local community’..

3) ‘the organisation considers the needs of all car-park users, including

patients, visitors and staff’

4) ‘the organisation engages in wider professional practice.’

5) ‘the organisation offers appropriate facilities for people with special

access needs’.

6) ‘the organisation offers identified pick-up / drop-off parking areas’.

7) ‘the organisation collects and learns from car-park user feedback’.

Key Drivers

• Healthcare Technical Memorandum on Parking

• Demonstrating excellence and reducing complaints

• Heath and Safety – identifying and reducing risk

• Efficiency savings

• Improving accessibility to healthcare - support Sustainable Travel Plans and a holistic access strategy

Benefits

• Celebrating success and raising standards through an accredited standard - structured audit

• CQC audits – holistic view of the patient journey

• Helps to reducing Do Not Attends• 5.6 Million 2014/15;

• £700-£800 Million

• More efficient car parking operations, reduces costs and highlights potential cost savings

• Increased customer satisfaction and reduced stress – better recovery rates

• Principals of the Lord Carter review – ‘Model Hospitals’

• Good PR & help to combat bad press

PiPA Recognition Package

• National recognition & awards event

• 1st 10 PiPA accreditations-1 year free BPA Corporate

Membership

• Marketing pack – making the best use out of the award

• Pin badges & recognition plaque

• Vinyl banners and stickers (signs)

• Discounts off other professional development courses

and schemes

Costs

Testimonials

PiPA is the culmination of a professional journey, recognising all our efforts over the past few years to improve and maintain our car-park facilities while implementing good security measures and management practices.

The University of Kent’s Teresa Curteis, Travel & Transport Manager

The post-audit feedback was very informative and detailed. Although the university did not meet the standard on this occasion, we were presented with the necessary information and detail as to which standards require work, with specific issues identified and resolutions suggested.

Bournemouth University’s Richard Wintrip, Travel Plan Co-ordinator

Thank you – any questions?

Ian Goodwin

theparkingconsultancy@outlook.com

07410117113

Relieving Pressure on Parking and Encouraging Active Travel

Dan Saunders, Product ManagerBasemap

PARKING PRESSURES IN NHS

• Pressures of hospital car parking constantly in the news

• Reduce the number of car parking spaces & introduce a sustainable parking permit system

• Parking very emotive

• Complaints about lack of spaces

• People who could travel by alternative means or park somewhere else

• Need fair system for monitoring and controlling to ensure spaces allocated in the best way

ENCOURAGING ACTIVE TRAVEL

• Active travel relieves parking pressures & encourage staff health and wellbeing

• Promote cycle to work and car share scheme- Provisions for cycle racks & showers

• Communicate the benefits of walking/cycling

• Highlight public transport options & routes

• Collaborate with local transport partnerships/companies

• 2030 target of reducing carbon emissions by 40%

OXFORD HEALTH NHS FOUNDATION TRUST - THE PROBLEM

• Needed to introduce sustainable car parking permit system following increase pressure on parking

• Increase due to business growth, changes in services & staff travelling further

• Health & safety issues - cars blocking emergency access

• Wanted to increase active travel & reduce congestion around hospital

• New car parking management system needed to be fair to all

• Manage over 100 sites

• Straight line or circle approach not sufficient - important to look at travel time & consider all variables

42,290 People

TRADITIONAL METHODS

▪ Quick easy analysis of travel time and distance • Public transport (all modes)• Car• Cycle • Walking

▪ Can adjust the transport network• Add new roads, exclude dangerous roads• Add or remove a bus service

WHAT IS TRACC?

• Outputs• Travel time contours maps• Origin to destination

time/distance spreadsheets• Origin to destination path report• Demographic data reports• Catchment maps

15,493 People

ADVANTAGES OF USING SOFTWARE

18,135 People

OXFORD HEALTH NHS FOUNDATION TRUST: THE SOLUTION

Get the union to decide to cut off travel times• 25 minute Cycle• 25 minute Walk• 45 minute public transport outbound – morning peak• 45 minute public transport Inbound – afternoon peak

Analyse every postcode within a 2 hour buffer• New and Existing Staff• Results outputted as a large CSV file• Results imported linked into existing HR system• Gave a score where travel time was an element

Change in travel behaviour after system went live• Increase in active travel• Reduction in congestion• Robust evidence for appeals

OXFORD HEALTH NHS FOUNDATION TRUST: THE SOLUTION

“If we hadn’t had TRACC, our only alternative would have been a system that wouldn’t have considered public

transport options and we wouldn’t have been able to achieve these very detailed results”

“We have seen an increase in people travelling a different way & finding different solutions as a result”

Tanya Street, Estates & Facilities Business Change Manager at Oxford Health NHS Foundation Trust

www.basemap.co.uk/oxford_nhs

HOW IS TRACC USED IN OTHER NHS DEPARTMENTS?

• Distance: staff and patient access to NHS sites

• Travel times to NHS sites for staff and patients using postcode data

• Have an educated look at bus subsides

• Looking at public transport access to NHS sites• Impact on service cuts

• Look at new developments and impact of site/unit closures on staff and patients

• Use TM-Speeds data to look at car driving times

• Look at catchment areas of hospitals and services

• Look at commissioning of new and existing health services

NHS STROKE SERVICES: CASE STUDY

WWW.BASEMAP.CO.UK/NHS-STROKE-SERVICES

SUMMARY

• Saves time

• Easy to use

• Accurate demographic reporting

• Flexible - view and edit data

• Influence new site proposals or closures

• Assist with pressure on parking

• Encourage active travel for staff & patients

• Control of data/queries - no need to outsource

INFO@BASEMAP.CO.UK

BASEMAP.CO.UK

01483 688470

CONNECT:@BASEMAP

LINKEDIN.COM/COMPANY/BASEMAP