The Consumer Consulting Board: How Online Customer Communities will reshape your business (by Tom De...

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@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

Insighting

Developing

Optimizing

Implementing

Business

Objectives

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

CHOOSING YOUR

Pilot Project

@tomderuyck

@tomderuyck

Conversations from external stakeholders

Co

nve

rsa

tio

ns fro

m in

tern

al sta

ke

ho

lders

Proud

company

Conversation

company

Boring

company

Adored

company

Communication is key!

@tomderuyck

Internal

@tomderuyck

Internal

@tomderuyck

Internal

@tomderuyck

Internal

@tomderuyck

@tomderuyck

External

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

@tomderuyck

It’s an EVOLUTION,

not a REVOLUTION!

@tomderuyck

Sharing

IS caring

@tomderuyck

@tomderuyck

@tomderuyck

linkedin.com/in/tomderuyck @tomderuyck tom@insites-consulting.com

www.insites-consulting.com

New York – London – Ghent – Rotterdam – Timisoara

linkedin.com/in/tomderuyck @tomderuyck tom@insites-consulting.com

www.insites-consulting.com

New York – London – Ghent – Rotterdam – Timisoara