View
1.101
Download
3
Category
Tags:
Preview:
Citation preview
WELCOME TOIBEROSERVICE
INCOMING SERVICES
How can we help you?
A WORLD OF SERVICES
Complete confidence from tried and tested experience
Complete confidence from tried and tested experience“At Iberoservice, we work hard to provide the best possible product at the best price”
* Figures expressed in millions of euros.** Forecast
Confidence is one of the most important
factors that come into play when choosing
a partner and without it, it would be
impossible for large tour operators to
entrust their clients to us.
Our knowledge of local tourist markets, the
professionalism and experience of our staff
and a solid financial position are the pillars on
which the confidence placed in Iberoservice by
many tour operators and travel agencies rests.
Our ability to adapt totally to each traveller’s
specific needs, as well as to each tour operator
and its corporate philosophy, is the key to the
constant, and at the same time controlled
growth we enjoy year after year.
To achieve these growth and consolidation
objectives, Iberoservice invests in the most
advanced technology on the market, and also
places huge importance on employee training.
All our offices share a single team spirit and
a single corporate philosophy: providing the
best service to our clients at all times.
2007 2008 2009 2010**
TURNOVER* 177 221 198 191
NºOFCLIENTS 3.391.044 4.424.254 3.999.200 4.322.653
EMPLOYEES 645 650 605 575
Iberoservice: A global company“Experience the best of Spain, the Caribbean and South America”
A global company
OFFICES
- Almeria
- Barcelona
- Benidorm
- Cádiz
- Lloret de Mar
- Madrid
- Salou
- Sevilla
- Torremolinos
- La Habana
- Varadero
- Cayo Coco
- Holguín
- Santiago de Cuba
- Cancún
- Playa del Carmen
- San José
MEXICO
COStaRICa
CUBaSPaINMaINLaND
- Faro
- Funchal
PORtUGaL
- Fuerteventura
- Gran Canaria
- La Palma
- Lanzarote
- Tenerife
CaNaRYISLaNDS
- Palma de Mallorca
- Ibiza
- Menorca
BaLEaRICISLaNDS
- Santo Domingo
- Puerto Plata
- Bayahibe
- Punta Cana
- Margarita Island
- Salvador de Bahía
DOMINICaNREPUBLIC
VENEzUELa
BRazIL
cruises
Your complete cruise partner
Iberoservice is one of Spain’s longest
established ground operators, founded
in 1930, with valuable and extensive
experience in cruise ship handling since
the very dawn of the cruise business in
the Mediterranean, several decades ago.
We offer an unrivalled service when it
comes to planning and executing shore
excursions. One of the biggest advantages
we have is more than 20 offices throughout
Spain, all coordinated by our headquarters
in Palma de Mallorca.
Several years ago, we exported our
successful strategies and know-how
further afield, opening offices in the
Caribbean and South America. For over
ten years, we have been able to offer our
cruise clients on-the-ground expertise and
quality service from our bases in Mexico,
Cuba, Costa Rica, Margarita Island, Brazil
and Dominican Republic.
•Selectionandtailoringoforiginal,imaginativeshoreexcursionsforeachclient
•Servicesupervisingfromourstaffbasedatlocaloffices
•Arrangementofprivatetoursandtransfers
•Creationofpersonalised‘experiences’forhigh-spendingVIPcruiseclients
•Productandportinspectionstogetherwithourcruiselineclients
•Tailoringofoverlandandpre-postcruiseprogrammes
•Fullturnaroundservices
•Hotelcontractingforpre-andpost-cruiseprogrammes
•Custom-madeprogrammesforthemecruisesandspecialevents
•Organisationofon-boardevents,entertainmentandlectures
•Collaborationwithlocalauthoritiesandinfamiliarisationtrips
•Monitoringoflocaltrendsandfluctuationsinthemarket
•Multilingual,professionalguides
•Modern,airconditionedcoaches
“We understand that our responsibility as ground operator is to represent our client’s values and mission as an extension on site, in order to make their customers happy and to encourage loyalty”
Ports of call where we can help
“Guaranteed standards and excellence in caring for your customers from our own office in each port of call”
CaRIBBEaN&SOUthaMERICa
Ports of call where we can help
PORtSOFCaLL
- Roses- Palamos- Barcelona- Tarragona- Valencia- Alicante- Cartagena- Almería- Motril- Malaga- Pto.Banus- Cádiz- Huelva- Sevilla
- Vigo- Villagarcia- Coruña- Gijón- Santander- Bilbao
SPaINMaINLaND- Portimao- Funchal
PORtUGaL- Gran Canaria- Tenerife- Lanzarote- Fuerteventura- La Palma- Gomera- Hierro
CaNaRYISLaNDS
- Mallorca- Menorca- Ibiza- Formentera
BaLEaRICISLaNDS
- La Habana- Cienfuegos- Santiago de Cuba- Cayo Coco
- Progreso- Calica- Cozumel- Mahahual
MEXICO
CUBa
- El Guamache
MaRGaRItaISLaND
CaRIBBEaN&SOUthaMERICa
SPaIN&PORtUGaL
- Santo Domingo- La Romana- Samana- Puerto Plata
DOMINICaNREPUBLIC
- Puerto Limón- Puerto Moin- Puntarenas- Caldera- Quepos
COStaRICa
- Salvador de Bahía
BRazIL
incentives
Iberoservice has been a leader in the conference and incentive
market in the Spanish and Portuguese-speaking world for
decades, with dedicated offices in Madrid, Barcelona, Mallorca,
Seville, Costa del Sol, Alicante, Cadiz, Tenerife and Lanzarote.
Outside Spain, we operate in Portugal, Dominican Republic,
Venezuela, Cuba, Mexico, Costa Rica and Brazil, offering creative
incentive events, conferences of any level of complexity and
high-tech product launches. No event is too small or too large, whether
it’s a top-level board meeting or an industry-wide convention.
Our professional experienced staff, our advanced infrastructure
and our unprecedented buying power make us your perfect
partner, while our unfailling attention to detail ensures that our
corporate clients return again and again.
·Strongbuyingpowerwithallsuppliers
·‘State-of-the-art,air-conditionedcoaches’
·Experiencedpersonnelwhounderstandtheneedsofthismarket
·Creativeexcursionsandteam-buildingactivities
·Accesstospecialvenuesforprivatefunctions
·Provisionofhospitalitydeskstaff
·Officesequippedwithadvancedeventmanagementtechnology
·Monitoringoflocaltrendsandfluctuationsinthemarket
Our professionalism, experience and innovation are the perfect recipe for successful event management worldwide
Total creativity applied to every client’s request
BI|travelPurchasingBruceSchiemo|DivisionVicePresident,Minneapolis/USADirector of Travel Purchasing
“Iberoservice is one of the top DMC in the world. Our incentive and meeting planning process always begins with creative planning and we can always count on Iberoservice to provide us with ideas that will motivate our customers and get them excited about travel to Spain.
The response time to BI’s requests is critical and again, Iberoservice shines above the rest with quick and well thought out ideas at competitive prices. We consistently receive rave reviews from our customers on the service level that Iberoservice provides.
BI can thank Iberoservice for helping us retain many of our customers through the outstanding customer service levels they have demonstrated over the years.“
travelOptionsUK.LtdJimMcSorley,Manchester/UKManaging Director
“Being a successful travel incentive company we rely on the accurate knowledge and high level expertise of our DMC’s. Having worked with Iberoservice for over 20 years, I can honestly say that over the years they have always delivered in both departments. Their relationship with local service providers is also second to none allowing us to be competitive when providing our clients with innovative incentive based trips.
Their staff are always eager to help and to offer their advice where necessary and I personally always find it very easy to strike up a relationship with the person dealing with our requests, which is very important when you are entrusting your clients to a company of this nature.
We are very much looking forward to working with Iberoservice again on future proposals.“
CaLLIncentives“theSpecialCaretravelPeople”CaroleParsons,Sydney/AustraliaDirector
“At CaLL Incentives, we have had the pleasure of working with Iberoservice on many occasions in Costa Rica, Cuba and Mexico as well as Spain.
Their staff are informative and attentive, with service often extending beyond the norm in terms of delivery as well as hours. We love their flexibility in lead-up communications, with Australia being in such a distant time zone. On site everything works like clockwork. Their staff in all locations are all efficient and helpful, with friendships often being formed that last long after the trip.
Our clients view Iberoservice as an extension of our company with their delivery levels matching our own high standards. We would not hesitate to recommend Iberoservice to any travel agency or incentive, group and conference organizer worldwide.“
CItYInnovationGmbhHerrWernerPoluzyn,Düsseldorf/DeutschlandGeschäftsführer
“Gern möchten wir uns noch einmal zur Abwicklung der “Für Sie e.G.” Veranstaltung bei Ihnen melden.
Unser langjähriger Kunde war mit der Organisation dieser 46. Generalversammlung mit 120 Teilnehmern hoch zufrieden. Von der Ankunft bis zum Rückflug war die gesamte Organisation perfekt.
Auch wir möchten unsere äusserste Zufriedenheit zur Zusammenarbeit mit Iberoservice Ausdruck verleihen. Vom ersten Briefing Gespräch bis zur Abrechnung wurden alle unsere Wünsche und Erwartungen aufs Beste erfüllt. Die Zusammenarbeit mit Ihrem Team hat enorm viel Freude gemacht.
Wir freuen uns jetzt schon auf viele weitere Prokekte mit Iberoservice. Mit unserem herzlichsten Dank.“
Our customers speak of our work
OFFICESCaRIBBEaNaNDSOUthaMERICa- Costa Rica
- Cuba
- Brazil
- Mexico
- Dominican Republic
- Venezuela
PORtUGaL- Algarve
- Madeira
SPaIN- Alicante
- Barcelona
- Cádiz
- Costa del Sol
- Lanzarote
- Madrid
- Mallorca
- Sevilla
- Tenerife
“Creative corporate events run by experts in Spain, South America and the Caribbean.”
Incentives offices
IBEROSERVICEHEADOFFICE
Calle General Riera 15407010 Palma de Mallorca - Spain
T: +34 971 78 82 40F: +34 971 78 86 27
dirección.general@iberoservice.comwww.iberoservice.com
IBEROSERVICE INCENTIVEST: +34 971 788 250incentives.commercial@iberoservice.com
IBEROSERVICE CRUISE DIVISIONT: +34 971 788 243
cruises.europe@iberoservice.comcruises.america@iberoservice.com
Recommended