Hotel consult ppp 04 4 principles for delivering excellent service f

Four Practical Principles for delivering:

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Excellent Customer Service

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1. Make Eye Contact 2. Smile intently to the Client 3. Greet the Client with enthusiasm 4. Offer to Help!

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1. Make Eye Contact

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2. Smile intently to the Client

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3. Greet the Client with enthusiasm

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emiliovargas@hotelconsult.org

4. Offer to Help!

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Quality :

Are you interested in improving the Quality of your “Small and Independent” Hotel, B&B or restaurant?

Call now or e-mail for a free presentation!

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We will schedule your TIPlan according to your budget and available time!

"you can't improve what you don't measure“ W. Edwards Deming

“you can't manage what you don't measure“

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is a commitment for everybody in your organization, at ALL levels, all the time!

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Big Solutions for the “Small and Independent” Hospitality Entrepreneur!

Conceptualization Design Pre-opening FF&E Opening Remodel ing QA Audits – Service and Product Executives Coaching for owners and managers Conferences Seminars Workshops Learning Circles Marketing Plans Food & Beverage

HotelConsult Honduras: (504) 9957-8605 USA: (786)292-3141

emiliovargas@hotelconsult.org www.hotelconsult.org Skype: emilio.vargas.hotelier Twitter: @hotelconsult

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Thank you for your Time!

HotelConsult

Big Solutions for the “Small and Independent”

Hospitality & Restaurant Entrepreneur.

We help you to:

Plan. Resolve. Implement. Measure. Win!

Contact:

Emilio VARGAS

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www.hotelconsult.org emiliovargas@hotelconsult.org