Day2 opening

Welcome

Volunteer Management Convestival 2012

“The values of volunteering stand out like a bright light

in a naughty world”

Your biggest achievements when working with volunteers in the National Trust

“The values of volunteering stand out like a bright light

in a naughty world”

The IRONBRIDGE GORGE MUSEUM TRUST

Lucy Andrews-ManionVolunteer Co-ordinator

Volunteering at IronbridgeIronbridge Gorge Museum Trust

• One of the worlds largest Independent Museums• An educational Charity

• 10 Museum Sites, 36 Historic Sites in total over 7 square miles

• 200 members of paid staff• Based in a World Heritage Site, The Ironbridge Gorge

• Around 500,000 visitors per year

Volunteering at Ironbridge

400+ regular volunteersCorporate Volunteering-1000+ peopleGreat range of ages-16 up to 90Opportunities for young and unemployed peopleMonthly projects/Regular placements

A better Museum thanks to their efforts

Volunteering at Ironbridge

Why Volunteer?This is the key to getting and keeping the right people

-Social interaction-Gain skills and experience

Volunteering at IronbridgeDemonstrate

GuideResearchMaintainSupport

Help us to add to and deliver an excellent level of service

Volunteering at Ironbridge

Where do we find them?Newspaper ArticlesWord of Mouth

StaffVolunteers

Visitor interestVolunteer Centre

Volunteering at Ironbridge

To become a volunteer at Ironbridge:ApplicationReferences

InterviewPlacementInduction

Monitoring

It doesn’t need to be too formal, this is a volunteer role, not a job.

BUT it does need to be structured.

Volunteering at IronbridgeGetting the Right people

Role Descriptions- know what you want before you recruit, think about things which could help your organisation, but seem a long way off-

could a volunteer get you there?

Interview-get to know your volunteer, recruit carefully, and specifically for the role-only place someone if they are the RIGHT person

Monitoring-keep talking to your volunteers keep them informed, give them goals let them know outcomes they can expect to get from their

role.

Volunteering at IronbridgeBuilding Roles

A volunteer role should benefit all partiesAlways think of the ‘BEST POSSIBLE OUTCOME’Think wider than day to day,

WHAT SORT OF PERSON DO YOU REALLY NEED?

Different types of Volunteers

Justyna Gasinska 20 year-old Polish student Currently working weekends in a

factory Studying Business Administration at

college, evenings only Would like to have an office job but

needs experience Rob Davies 59 years old Lives locally Recently retired Misses work and the contact with

others Feels he has skills to give

Volunteering at Ironbridge

Volunteering at IronbridgeRETAINING YOUR VOLUNTEERSBenefits: Free entry

Quarterly NewsletterMonthly coffee mornings and eventsFree ticket to eventsFree parkingDiscount in Museum ShopsLunch

Access to trainingA friendly, welcoming atmosphere!

Volunteering at IronbridgeDEALING WITH ISSUES Be prepared

Recruit the right people into the right roleBe open to change

Have a procedure in place Follow it!

Be open and honest& Most importantly, be nice!

Volunteering at IronbridgeMost Importantly…

Get to know your volunteers – the better you know them the more they will want to help.

Remember that they want to help, give them the opportunity.

Show appreciation - Say thankyou!

The IRONBRIDGE GORGE MUSEUM TRUST

Lucy Andrews-Manion01952 601044

lucy.andrews-manion@ironbridge.org.uk