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Underwri(enby:
#AIIMInforma(onIsYourMostImportantAsset.LearntheSkillstoManageIt
NextGenInforma(onManagement–SucceedinginaNewEra
PresentedFebruary14,2017
NextGenInforma(onManagement:SucceedinginaNewEra
AnAIIMWebinardeliveredFebruary14,2017
Underwri(enby:
JohnManciniChiefEvangelistAIIM
StephenLudlowSeniorDirector,EnterpriseProductMarke;ngOpenText
Today’sSpeakers
Underwri(enby:
AYearofChange
Underwri(enby:
AYearofChange…evenforECM!
§ TheDeathofECMandBirthofContentServicesbyMichaelWoodbridge|January5,2017|
§ Ihavebeenworkingwithmyteam(ofverytalentedanalysts)tokilloffamarketdefiniPonIhavespentthemostsignificantporPonofmycareerserving.
§ Iamreferringto“ECM”(EnterpriseContentManagement).ECMisnowdead(kaput,finite,anex-marketname),atleastinhowGartnerdefinesthemarket.It’sbeenreplacedbythetermContentServices,astrategicconceptthatcoversthreeaspects,namelyContentServicesApplicaPons,Pla[ormsandComponents.
Underwri(enby:
§ Sowhatdoesthismean?§ IsitanEvoluPonoraRevoluPon?
DocumentManagement&WorkflowCirca1995
EnterpriseContentManagementCirca2005
MobileandCloudContentManagementCirca2015
People SoluPonsaredifficulttouseandrequirelotsoftraining–usersarespecialists.
FocusshiasfromECM“specialists”toknowledgeworkers,butusabilitysPllnotatoppriority.
Usabilitybecomeseverything.Linesblurbetweenhomeandtheoffice.
Processes Focus=automaPngcontentintensive,complicated,mission-criPcalprocesses–deptsatlargeorganizaPons.
ECMbelievesit’sanenterpriselayer,butisoaensPlldrivenbydepts–silosexplode.
“AppificaPon”ofprocesses–“Goodenough”soluPonsemergefortheSMEmarket.
Technology Complex,customandexpensiveimplementaPonspurchasedbybusinessbuyers.
Rise–andthendecline–ofthe“suites”–SharePointdisruptsthetradiPonalECMmarket.
ConfiguraPon,connecPonandmobileskillsbecomekey–FilesyncandshareandcloudsoluPonsdisruptthemarket.
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§ Howareuserrequirementschanging?§ HowdoesthischangefuncPonalrequirementsonthesell-side?
For user/buy-side organizationsWhat is on your wish list?
For solution-provider/sell-side organizationsWhat functional requirements are now needed?
We want solutions with a clear cloud strategy – even if we say we’re not ready for cloud right now.
Cloud-first – Quickly deployed, elastic, available from anywhere, with constant updates.
We need to ingest information of all sorts as early as possible, and turn it into data to drive processes.
Intelligent Capture – Ability to standardize disparate input streams and directly connect them with core business processes.
Solutions must meet the “consumer” test – they must be as easy to use as those in our everyday lives.
Consumer-grade user experiences – Drive adoption with simple, clean UIs, self-signup and simple administration with instant provisioning.
We exist in a multi-repository world, and we are not likely to rip out major systems.
Repository agnostic – Able to work with existing repositories to eliminate migrations and leverage existing ECM investments.
Increasing demands of our employees for mobile solutions that foster collaboration and sharing.
Integrated collaboration tools – Incorporate knowledge worker tools into the overall content strategy.
We need help complying with growing privacy and regulatory requirements.
Automated governance – Take as much of the human element as possible out of governance by applying semantic and auto-class.
The business is demanding rapid development of new applications with a minimum of customization.
Open content services – Link low-code process-specific applications to content assets and both SaaS and on-premises options.
We want to incorporate both data and content to create integrated customer experiences.
Auto-classification and analytics – Ability to infer metadata where it doesn’t exist and use that data to provide context.
Underwri(enby:
10Ac(onItemsfor2017
§ Resisttheimpulsetosimplythrowthebabyoutwiththebathwater.
§ HelpyourorganizaPonconnectthedots.
§ Giveupontheideathatonesizefitsall.
§ Understandtheimportanceofmetadata.
§ Adoptaday-forwardmindset.
§ PerDr.Strangelove,stopworryingandlearntolovethebomb.
§ Embraceandexperimentwithnewtechnologies.
§ Don’tuseRecordsManagementasaproxyforInformaPonGovernance.
§ Investinbuildingnewdatacompetencies.
§ StopthinkingaboutECMastheleadapplicaPon.
Content Services in Action The Evolution of ECM
OpenText Confidential. ©2017 All Rights Reserved. 12
An Integration Strategy for the Future
Content Server
API’S
CONTINUED INVESTMENT AND ROADMAP COMMITMENTS
INTEGRATIONS
CORE CONCERT SNAP COURIER EXPRESS FOCUS
SOLUTION COMPONENTS
INTEGRATION STRATEGY
Leverage Existing Platforms
Convergence in Next-Gen-Platform
CONTENT SERVICES CASE SERVICES CAPTURE SERVICES
APPLICATIONS EXTENSIONS
OpenText Confidential. ©2016 All Rights Reserved. 13 13
WeBuiltit…andtheydidnotcome
ECM
OpenText Confidential. ©2016 All Rights Reserved. 14
Extended ECM into Business Applications Using Content Widgets and API’s PM
Extended ECM Account Workspace in
Salesforce
OpenText Confidential. ©2016 All Rights Reserved. 15
Business Object
Extended ECM Platform
Anatomy of the Integration Business Application
Trigger Event Data, Roles,
Structure, Relations,
Classifications
Content in Context
Workspace User Interface (Widgets)
DATA
CONTENT TASKS
PEOPLE
Workspace Template
Model
DATA
CONTENT TASKS
PEOPLE
Business Workspace
Template based Creation Extended ECM Platform
OpenText Confidential. ©2016 All Rights Reserved. 16
Extended ECM for Salesforce
Data Mapping & Synchronization Account Workspace:
An account workspace is auto-created for the salesforce account. Account Details are synchronized as Extended ECM metadata
OpenText Confidential. ©2016 All Rights Reserved. 17
CLOUD NATIVE, MULTITENANT
MICROSERVICE ARCHITECTURE
ON-PREMISE INTEGRATION
The LEAP Platform
OpenText Confidential. ©2017 All Rights Reserved. 18
Content Service
Organize and Search Content with Metadata
§ Folders: Container for sub-folders and files
§ Files: Document with content
§ Rendition and versioning support for files
§ Object: Content-less Objects
§ Traits: Custom dynamic metadata and behavior
§ ACL: Permissions granted to users and roles
§ Fine grained access-control through ACLs
Content
OpenText Confidential. ©2017 All Rights Reserved. 19
Rejected
Accepted Submitted Open Borrower Submits
Agent Review
Case
Borrower Apply
Borrower Re-Submits
Loan Application
§ Semi-structured collaborative process between Borrower and Agent
§ Digital, mobile customer requires digital mobile process
§ Mixture of forms, paper, fax and email
§ Status of documents difficult to determine for both parties
§ Inefficient “back-end” processes with disparate documents
OpenText Confidential. ©2017 All Rights Reserved. 20
Home Inspection Report
Agent (R) Borrower - Open/Rejected (RW) Borrower - Submitted/Accepted (R)
Agent (R) Borrower - Open/Rejected (RW) Borrower - Submitted/Accepted (R)
Agent (RW) Borrower (R)
Agent (RW) Borrower (R)
Agent (RW) Borrower (R)
Case
Loan
Financials
Phases Income Statement
Home Details
Assemble Case and Content Services in an Application
Rejected
Accepted Submitted Open Borrower Submits
Agent Review
Borrower Apply
Borrower Re-Submits
Loan Application
COURIER Content exchange without chaos
OpenText Confidential. ©2017 All Rights Reserved. 21
A few resources to help you learn more
Succeeding in the new ERA by integrating ECM Across Business Processes for Greater Productivity and ROI. Join us at the AIIM Conference and Enterprise World 2017 to learn more about the future of ECM. Looking to find out what the combination of OpenText and Documentum means for the future of ECM.
Underwri(enby:
JohnMancini
ChiefEvangelist
AIIM
info.aiim.org/digital-landfill
@jmancini77
ThankYou!
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DownloadtheAIIMWhitePaper
NewWhitePaper:Revolu;onorEvolu;on?
10StrategiestoNavigatetheShiAfromECMtoContentServices
h(p://info.aiim.org/10-strategies-to-navigate-the-
shia-from-ecm-to-content-services
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AIIMistheCommunityforInforma(onProfessionals
AIIMbelievesthatinforma(onisyourmostimportantasset.Learntheskillstomanageit.
OurmissionistoimproveorganizaPonal
performancebyempoweringacommunityofleaderscommi(edto
informaPon-driveninnovaPon.
Learnmoreatwww.aiim.org
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