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WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 0SM
withum.com
Presented by:
Withum AdvisoryDaniel Cohen-Dumani and Dale Tuttle
Digital Transformation
for Healthcare
WEBINAR
BE IN A POSITION OF STRENGTH | withum.com
Housekeeping
Webinar is being recorded
45 minute session
15 minute Q&A session at the end
Slides and recording will be available afterwards
• Type your questions in the Question Box on the right side of your screen
Send in your questions!
digital.withum.com
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 2SM
About Daniel
Daniel Cohen-Dumani@dcohendumanidcohendumani@withum.com
Partner,Market Leader
15+ years of Digital Transformation Expertise with Office 365, SharePoint and DynamicsSharePoint Visionary
Interests: Productivity in the Modern Workplace. Work 2.0
Started working with SharePoint when nobody could spell it
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 3SM
About Dale
Dale Tuttledtuttle@Withum.com
Partner, Practice Leader
15+ years in IT ConsultingIT Executive
Interests: Successfully moving firms to the Cloud
I like airplanes.
BE IN A POSITION OF STRENGTH | withum.com
Digital Solutions
Transforming the Workplace in a Digital World
Withum Advisory
Data And Analytics
Provide insight, intelligence and enable machine learning
Management Advisory & Transaction Services
Advise CFO, CIO in Transformation, Innovation and Outsourcing
Application Modernization
Modernize operational systems (CRM, ERP)
Cybersecurity &
SOC Services
Protect, Assess and Certify
Develop Systems & Organization Control “SOC”
BE IN A POSITION OF STRENGTH | withum.com
Agenda
Defining Digital Transformation in Healthcare
• Proactively engage your patients
• Empowering your care teams with effective, efficient care coordination
• Optimize clinical and operational effectiveness
• Strengthen trust in technology with security and compliance
Common Healthcare Challenges
Future of Healthcare
digital.withum.com
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 6SM
Fact: Healthcare is Rapidly Transforming
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 7SM
Technology is Already Transforming the Delivery of Care
Mobile Social Cloud Big Data
2.7devices used by physicians,
on average, above and
beyond their multiuser
workstations
(IDC Health Insights.
December 2013)
49% of patients want access
to providers in new ways,
including online chatting
and texting
(PricewaterhouseCoopers.
December 2013)
50Xthe amount of Worldwide
healthcare data will exist
in 2020 than 2012
(Rock Health. September 2013)
74% of patients are comfortable
having their health records
in the cloud
(Frost & Sullivan. January 2014) HOSPITAL
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 8SM
Defining
Digital
Transformatio
n
Driven by the rapid technology advances impacting every industry (not just healthcare)
Move from on-premise, separate applications towards integrated, cloud-based tools and services
Characterized by self-service tools, need to analyze immense amounts of data, and comprehensive online services for patients, caregivers, insurers, and regulators
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 9SM
Pillars of Digital Transformation in Healthcare
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 10SM
Health
ScenariosPopulation Health
More Efficient Access
Operational & Financial Efficiency
More Continuous Engagement
More Efficient Engagement Precision Health
Managing Devices & Facilities
Trusted Technology
Quality Improvement
ENGAGE
YOUR
PATIENTS
EMPOWER
YOUR CARE
TEAMS
TRANSFORM
THE CARE
CONTINUUM
Scenarios for Healthcare
Remote Patient Monitoring
OPTIMIZE YOUR
CLINICAL &
OPERATIONAL
EFFECTIVENESS
Virtual Care
Care Coordination
Care Team Collaboration
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 11SM
Poll Number 1
What technology changes have you witnessed in healthcare in the last year? (check all that apply).
1. Physician moving to Electronic Health Records (Electronic Medical Record)
2. Use of web-based tools to engage directly with care providers (make appointments, engage directly with physician or other provider etc.)
3. Receive lab results via electronic means
BE IN A POSITION OF STRENGTH | withum.com
Common Healthcare Challenges
digital.withum.com
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Transformation Comes with Challenges
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 14SM
Distilling Common Challenges
We Have Grouped These into Four Categories
1. Proactively engage your patients
2. Empowering your care teams with effective, efficient care coordination
3. Optimize clinical and operational effectiveness
4. Strengthen trust in technology with security and compliance
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 15SM
Poll Number 2
What challenge do you feel is the most important regarding digital transformation for healthcare (please pick one).
1. Need to Proactively engage with patients
2. Empowering your care teams with effective, efficient care coordination
3. Optimize clinical and operational effectiveness
4. Strengthen trust in technology with security and compliance
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 16SM
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 17SM
Proactively Engage Your Patients
Prevent readmissionsby reaching the patient with preventative care and healthcare updates at their convenience and improving the management of chronic conditions
Give patients self-service accesswith health data and personalized plans available anytime, anywhere through secure portals that provide a 360-degree view of patient wellness
Enable holistic, pervasive relationshipswhere patients can contact caregivers and receive personalized advice whenever and wherever they need it
Patient is NOT following
exercise plan.
Don’t forget
to exercise
today!
Glucose: 106 mg/dL
Treatment Plan
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Vitals Doctor
LIVE
Reminders
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 18SM
Improving patient care and satisfaction
Peacehaven Nursing Home
“Person-centered care means doing everything we can to deliver a better
quality of life. We needed to focus on residents, but we spent hours each
week managing the paper trail.”
Madam Low Mui LangExecutive Director, Peacehaven
ObjectivesPeacehaven wanted to improve productivity, expand service opportunities, increase analytical capabilities and enhance patient care.
TacticsPeacehaven created a highly flexible resident information system leveraging workflow features with a Microsoft solution, and engineered a new, secure platform with external access.
Results• Cut admission times by 90%
• Increased the amount of time staff can spend with each resident
• Achieved better service satisfaction
• Improved staff productivity by 10%
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 19SM
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 20SM
Empower Your Care Team with Effective,
Efficient Care Coordination
Increase care efficiency and collaborationby improving communication among care teams, providing real-time access to patient information, developing individualized care plans, and seamlessly involving patients in their care management
Improve caregiver decision-makingby providing risk assessment and recommendations from advanced analytics with a standard communication channel for all levels of the care team and patients
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Pharmacy
Analytics
PharmacyNurse
Home
Spend more time caring for your patientswith easy-to-use technology and connected patient devices that reduce time spent inputting, tracking and managing patient data
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 21SM
Empowering care givers with cloud-based tools
St. Luke’s Health System
“Technology has to be invisible to the people who deliver care. It should be an
enabler, not a disabler. So by making the infrastructure and applications simpler to
use with Microsoft technologies, we are improving productivity. That means
physicians and clinical workers can focus their time on delivery of care."Brett TaylorInformation Technology Director, St. Luke’s Health System
ObjectivesSt. Luke's needed to improve collaboration and productivity of nearly 10,000 clinicians, doctors, and nurses -both inside and out of the office.
TacticsCreated a scalable architecture that consolidated 35 separate EMR systems into one, and deployed a Microsoft suite of cloud-based communication and collaboration services.
Results• Enabled clinicians to access patient
information and work applications from anywhere on any device
• Consolidated and streamline more than 1,000 different procedures from five different file share locations
• Provided senior leadership with a comprehensive view of project portfolio
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 22SM
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 23SM
Poll Number 3
Is care optimization important to you? (please pick one)
1. Yes
2. Somewhat
3. No
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 24SM
Optimize Clinical and Operational Effectiveness
Enhance patient outcomesby leveraging data on centralized systems with advanced analytics to identify and propagate best practices for individual patients and populations
Increase healthcare delivery efficiencyby analyzing and improving internal processes, ensuring that the right medicine and supplies are on hand and utilizing automated tools and systems to streamline operations and reduce costs
Proactively manage health trendswith social media and machine learning to predict and identify health risks and combat emerging outbreaks. Leverage
GOVERNMENT
INSURANCECOMPANIES
DEMOGRAPHICS
WEATHER
RESEARCH
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0
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PATIENT X PERSONAL
TREATMENT PLANToday’s predicted risk of flu outbreak: HIGH
Patient YPatient X
Exercise today!
Patient Z
WARNINGFlu Risk
HISTORY
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 25SM
Life-saving insights through improved data access
CHI Institute for Research and Innovation
“I am very familiar with all the toolsets used to support researchers, but I had
never seen anything like this. It is just what I’ve been saying we needed, the exact
product that would solve our data-querying problem for a broader scope of
clinical research.”Lela McFarlandNational Director for Clinical Data Research, CIRI
ObjectivesCatholic Health Initiatives Institute for Research and Innovation (CIRI) needed a way to sort through extensive, varied healthcare data to connect patients with potentially lifesaving clinical trials.
TacticsImplemented an app that allows nontechnical users to run queries into massive amounts of data stored on data warehouses, enabling quick and easy searching across many different types of EMRs.
Results• More powerful and efficient
healthcare data processing than previously possible
• Increased capacity for growing data sets
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 26SM
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 27SM
Poll Number 4
Do you believe information security and privacy are hindering healthcare digital transformation?
1. Yes
2. Somewhat
3. No
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 28SM
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Strengthen Trust in Technology
with Security and Compliance
Rest assured data and systems are secureby using tools protected by powerful cybersecurity and threat defense to prevent confidential data loss and breaches
Demonstrate compliance more easilyby streamlining access to regulated information and simplifying the audit process
Maintain privacy and control and ensure records are in the right hands by granting appropriate access with a unified management approach
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Compliance
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 29SM
Meet Your Compliance
Requirements
Compliance is one of the biggest challenges all healthcare organizations face.
HIPAA Business Associate Agreements establish responsible parties for implementation of physical, technical, and administrative safeguards.
Meets the breach notification requirements of HITECH, ISO 27001, Federal Information Security Management Act (FISMA), EU Safe Harbor, EU Model Clauses, and the Data Processing Agreement.
Global Data Protection Agreement (GPDR) compliance expected May 2018
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 30SM
Establishing robust security and compliance
GE Healthcare
“With 24/7, cloud-based access to performance data from multiple areas of the
healthcare system, our customers can optimize equipment use, control costs, and
help enhance patient care and satisfaction.”
Jeanine BanksGM, Commercial Solutions, Cloud, GE Healthcare
ObjectivesGE Healthcare wanted to offer better insight and control over data to both improve efficiency and improve clinical care, while also protecting patient information and meeting increasingly challenging regulatory requirements.
TacticsGE Healthcare deployed medical applications for healthcare providers on HIPAA compliant virtual machines to meet stringent privacy and security requirements.
Results• Automated reporting to government
programs
• Lowered cost of software development with compliance built-in
• Enabled centralized software distribution and management
• Included strong security features
BE IN A POSITION OF STRENGTH | withum.com
The Future of HealthcareBIG DATA AND ARTIFICIAL INTELLIGENCE
digital.withum.com
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 32SM
Surfacing Intelligence in Healthcare
Empower care teams
Optimize clinical operations
Engage patients in their health
EMERGENCY
OUTPATIENT
CLINIC
Pharmacy
Policy Audit
SECURITY &
COMPLIANCE
ENHANCEMENT
SECURITY &
COMPLIANCE
ENHANCEMENT
Policy Audit
EMPOWERED CARE
COORDINATION
Treatment Plan
TRANSFORMED CARE
CONTINUUM
TRANSFORMED CARE
CONTINUUM
EMPOWERED CARE
COORDINATION
PATIENT ENGAGEMENTPATIENT
ENGAGEMENT
TRANSFORMED CARE
CONTINUUM
Treatment Plan
Enhance security and compliance
OPERATIONS OPTIMIZATIONOPERATIONS
OPTIMIZATION
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 33SM
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Proactively Engage Your Patients
in Their Health
Reminders
Search Dr. Robbins
Schedule Appointment
Scheduling Search Dr. Robbins
Schedule Appointment
Scheduling
Glucose: 106 mg/dLGlucose: 106 mg/dL
Reminders
Don’t forget
to exercise
today!
Don’t forget
to exercise
today!
What is my current medication?”
Enable intelligent search to find providers and
schedule care appointments
Create digital assistants to give patients instant access
to their health information and care plans
Provide personalized care notifications and
recommend preventive actions
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 34SM
Empower Your Care Team with
Effective, Efficient Care Coordination
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Care Plan
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PATIENT X PERSONAL HISTORY
Record
Now
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PATIENT X
PERSONAL HISTORY
RecordNow
ADJUST DOSAGE
LowGlucose
ADJUST DOSAGE
LowGlucose
Engage digital assistants to record and transcribe
patient history and chart notations
Enable intelligent tools to recommend next best
actions for individual care plans
Provide remote patient monitoring while applying
analytics to generate care team alerts
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 35SM
Optimize Clinical and
Operational Effectiveness
010
00
0
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11
GOVERNMENT
INSURANCE COMPANIES
DEMOGRAPHICS
WEATHER
RESEARCH
HISTORY
Today’s predicted risk of flu outbreak: HIGH
Recommended Staff Assignment
GOVERNMENT
INSURANCE COMPANIES
DEMOGRAPHICS
WEATHER
RESEARCH
HISTORY
Recommended Staff
AssignmentToday’s predicted
risk of flu
outbreak:
HIGH
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XR-130Service Due
XR-130
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XR-130Service Due
Employ intelligent search models to track and predict
public health epidemics
Apply advanced analytics to identify chronic diseases,
prevent readmissions and drive efficient staff allocation
Enable connected devices to monitor condition
of critical care equipment and recommend
preventive maintenance
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 36SM
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Strengthen Trust in Technology
with Security and Compliance
ComplianceCompliance
Identify Confirmed
ACCESS GRANTED
Flagged Cases
Identify Confirmed
ACCESS GRANTED
Flagged Cases
Augment existing security authentication with
advanced facial and speech recognition
Employ advanced analytics and predictive models to
identify and prevent regulatory and compliance risks
Analyze and monitor enterprise-wide access logs
and flag suspicious cases for administrator review
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 37SM
Transform Healthcare with Withum
Optimize clinical and operational effectiveness
Empower your care team with effective, efficient care coordination
Strengthen trust in technology with security and compliance
Proactively engage your patients
Information and Employee Portal
Team Communication Solutions
Dashboard and Data Analytics Solutions
Cloud Compliance and Migration
Advanced Analytics to track compliance
Process Automation with forms and workflows
WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 38SM
Healthcare Resources
Microsoft | Trust Center | Compliance The top 3 transformational healthcare industry trends
2017 Engage patients like they are VIPs, not just numbers at
the DMV Case Study: Healthcare Provider Chooses Office 365 to
Meet Compliance Needs, Boost Communications Forrester Total Economic Impact Study Office 365 for
Healthcare Organizations White Paper: The Mobile Professional in Healthcare:
Improving Care Team Collaboration and Performance Through Unified Communication and Collaboration
White Paper: Digital Transformation/Cybersecurity in Health
BE IN A POSITION OF STRENGTH | withum.com
Next Step
Learn more about Digital Transformation in Healthcare
Contact us today – we’re happy to chat!
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