Unify Square UC Benefit Overview

Unify2 Overview for Lync Server 2010 Response Group and Application Integration

Daniel Jonathan ValikSr. UC Architect-Asia, Unify2

DValik@UnifySquare.com

Microsoft Unified CommunicationsIncreased productivity through communications convergence

Unified Inbox & Presence

Streamline Communications

Between People and Organizations

Increase Operational Efficiency & Flexibility

Amplify IT Visibility and Control

Provide an Interoperable and

Extensible Platform Now and for Your

Future

InstantMessaging

Application Integration

Across Networks

Across Devices

E-mail/Calendaring

Audio, Video & Web

Conferencing

Enterprise TelephonySoftware Powered Communications

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New Areas with Unified Communication

Call Center and Help Desk Scenarios

Knowledge Management

Information Search and Unified Inbox

Automated Workflows

Customer and Partner satisfaction

Reducing IT- Telecommunication complexity

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UC in Line of Business Applications 7

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New Areas with Unified Communication

Response Groups and Workflows

Sharepoint and Skill based Search

Sharepoint and Unified Messaging by Exchange

Response and custom development

Web Integration

Power View from Unify²

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UC Business Integration from Unfy² 7

Examples

Our Mission: Accelerating Microsoft Unified Communications

Unify2 is a leader in providing global enterprises deploying Microsoft Unified Communications with services and solutions

to set them up for long-term success

OCS/Lync Contact Center Solutions Response Group Service (RGS)

Out of the box for OCS 2007 R2 and Lync Departmental IVR/ACD Basic hunt group functionality, integrating presence Simple workflow designer Agents can be formal or informal users

Full Contact Center solution Utilize Lync infrastructure & UC Platform Custom built to Exxon Mobil needs/processes Larger scale, functionality Enhanced reporting and management

Basic PBX features(Basic Hunt group)

Add-on ACD solutionFully featured

Additional licensing costs

Dedicated ACDHigh scale

High Additional Costs

• High Scale• High Availability• Advanced CDRs• Interop w/ LoB apps

Response GroupService 2007 R2

• Huntgroups and basic IVRs•Integration with OCS/Lync presence• Speech recognition and TTS in 12 langs• Music on hold• Basic CDRs• Lync: Agent Anonymization

Response Group Service and Contact Centers

Internal helpdesks, Small CCs

Large CCs

• Supervisor • Live views• Advanced CDRs

“Anywhere Access” for Mobile and Teleworkers Find the right person, right now, based on presence status View e-mail and documents securely from any device Call to hear & respond to e-mail and voice mail messages View e-mail and documents securely with a VPN-less connection

“Click to Communicate” from Within Applications Connect to e-mail, voice mail, calendaring, instant messaging,

audio, video and/or web conferencing Place & receive calls from your computer or ‘ring all’ Extend business applications with information access and self service

Conferencing to Reduce Travel & Enhance Productivity & Retention Bring together geographically distributed employees simultaneously and securely Connect with rich media application sharing & two-way multi-party video and VoIP Start web/audio conferences with a single click or schedule right from within Outlook Increase productivity & reduce travel to support environmental sustainability policies

Streamline Communications Anywhere Access with Right Person, Right Now Communications

Flexible Billing/Chargeback Model

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Implement a billing/chargeback model appropriate to your specific needsPowerView 2.0 supports 3 billing models (flat-fee, usage-based and carrier

billing)Usage-Based: Based on the modalities used

Simplify LyncBilling/Chargebacks

Drilldown by Geography to User Billing Summary

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Drilldown from Geography User Summary User Details Call Details

Simplify LyncBilling/Chargebacks

DASSAULTSYSTEMES

3DLiveDassault Systemes

Higher Visibility, Improved Decision-Making

StrategyArchitectureDeploymentProducts

© 2010 Unify Square, Inc. All rights reserved. Microsoft, Office Communications Server and other product names are or may be registered trademarks and/or trademarks of

other companies.

Thank you

Examples

• Microsoft Support for Contact Center Projects (Funding)

• Sample Contact Center Application • Part of past MS team will join Unify² for Contact

Center Development, etc.

Unify2 is a leader in providing global enterprises deploying Microsoft Unified Communications with services and solutions

to set them up for long-term success