TTC16: Toby Houchens - Unconventional Travel Risk Management

INNOVATION IN TRAVEL RISK

MANAGEMENT & SAFETY

By Toby Houchens

Cost of Risk

San Bernardino

Fort Bragg

Iraq

Senegal

Paris

Brussels

Ivory Coast

San Bernardino

San Francisco

• Property crime up

60% since 2010

• Highest per-capita

property crime rate

of the nation’s top

50 cities

Technology, Trends & Innovations in Travel

• Mobile Tracking

• Predictive Analytics

• Artificial Intelligence

• Virtual Reality

• Wearables

• Crowd-sourcing

Adoption of New Technologies in Travel

• Itinerary Management

• Expense Management

• Planning & Booking

• Customer Experience

• Safety & Security

Innovators in Travel

Lack of Innovation in Travel Risk Management

• 58% of HR professionals rely on Google for risk assessment

data

• U.S. State Department also relies on Google for data

• Intelligence they do use is stale and comes from:

Curated information sources and long duration studies

Country level reports

Aggregated media reports

• Travel managers use outdated and ineffective technologies to

track, check-in and communicate with clients and travelers

• Web apps don’t leverage new technologies

Organizations continue to:

• Focus on post-crisis solutions

• Be let down by generalized, ineffective threat alerts

Unconventional Travel Risk Management

“Effective decision-making tools, due diligence, and intelligence should form the foundation of

any TRM (travel risk management) program” - Charles Brossman - author of “Building a

Travel Risk Management Program”

• Leverages communities and emerging technology with near

real-time knowledge of situations and events

• Analysts gather, validate, and assess data from multiple sources

to provide the most detailed, applicable, and geo-relevant

intelligence

• Focus on pre-crisis opportunities and due diligence

HARNESSING THE POWER OF TECHNOLOGY

Travel Recon offers businesses, organizations, and individuals next-

generation, destination intelligence tools and unconventional travel

and personal risk management capabilities to create or enhance

duty-of-care and travel risk management programs with maximum

user acceptance.

For individual travelers and

organizations requiring

relevant due diligence and

destination intelligence for

their employees and clients.

A duty-of-care, tracking, and

communication solution with

customizable dashboards for

managers.

A community based safety

and security mobile app

providing near real-time,

crowd-sourced threat alerts

A community based safety and security mobile app providing near

real-time, crowd-sourced threat alerts

GORECON FEATURES

• Community reporting

• Social communication

• Check-ins & tracking

• Emergency button

• Gamification/ranking system

(motivation)

• Recon Map view

• Destination Threat Ratings

GAMIFICATION

Phase 1: Motivation to help your community.

Simple leaderboard and social sharing of

scores, and ranks identified.

Phase 2: Recruit, Advocate, Protector, and

Operator ranking titles. Detailed mission

initiatives. Missions from headquarters to verify

crime or risk in specific area.

Phase 3: Group atmosphere to compete with

your fellow agents when performing missions.

Recon Maps

Alerts

Emergencies

Intelligence Reports