Traditional outsourcing is dead! What should your new ICT partner look like?

Traditional Outsourcing is Dead!What should your new ICT partner look like?

Andrew Hawkins

Eduserv

Open or closed?Open or Closed ?

Thoughts on the Old World …Thoughts on the Old World …

• Long term multi-year contracts.• Exhaustive work on requirements.• Basic raw materials.• Systems difficult to configure.• Risk…

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Government ICT Strategy

Government ICT Strategy New World

Old World

A new way of looking at IT-driven services

A Golden Age of Utility Computing

Thinking About The New World

• Digital by Default and Transparent.• “why should we build anything – just use that…”• Users’ expectations are tailored by what they have

at home.• Government aware of how the commercial model of

the supplier may work against best interests.

Working with SME’s

Aligning Suppliers

• Greater in-house capability• Market intelligence is increasingly key • G-cloud / CloudStore is a great start• A new breed of supplier that can align with your

commercial model

• SME’s as an integral part of the supply chain ..– Consortia– Working with SI’s and SIAM– Innovation vs Commodity

• Above all else, openness and agility

Aligning Suppliers

Working with SME’s

Proximity Sector Commitment Connectivity Operational and Delivery Capability Sustainability Agility Professional Services FOCUS

Remember …

• Simple, open, early engagement– We focus on service and delivery not

sales and marketing• Access• Open, candid discussion on

opportunity fit• Collaboration / Partnerships • Simple procurement

What government can do…

Thank You

Andrew Hawkins, Business Development Directorandrew.hawkins@eduserv.org.uk

@andrewhawkins65

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