TML Annual Conference Presentation

Power to the People: Using Technology Power to the People: Using Technology For Government/Citizen InteractionFor Government/Citizen Interaction

Phil Tate & Dustin Haisler

Twitter Handles @dustinhaisler, @cityofmanor, @manorlabs

- About Manor- Gov 2.0 Overview- Manor’s Gov 2.0 Programs- Can It Be Replicated?- Where To Start

Overview

About Manor

Where is Manor, Texas?

MANOR TECHNOLOGY

Just Four Years Ago....

Gov 2.0 Overview

Gov 2.0Gov 1.0

by Kecko by mlovitt

Traditional Means of Communication

CITYGOVERNMENT

Gov 1.0

Communication With Gov 2.0

CITY GOVERNMENT

Gov 2.0

Manor’s Gov 2.0 Programs

in·no·va·tion• –noun• 1. something new or different introduced• 2. the act of innovating; introduction of

new things or methods.

Internal or External?

Is The Crowd Wise?

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Yes, But They Need Direction

Current Government Innovation?

http://www.jpb.com/pictures/ipm_cartoon_multi.jpg

Manor’s Innovation Process1

2

3

4

The Platform

www.ManorLabs.org

Step 1- Submit Idea

11

STAGE

Ideas Are Vetted By Users

1

Step 2- Idea Vetted By Participants

STAGE

2

Step 3- Reviewed By Department

STAGE

Is There Enough Information To Proceed?

YES or NO

3

STAGE

Step 3- Reviewed By Innovation Committee

Ste

4

STAGE

Step 4- Implemented or Aborted

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Innovation Process Recap

What’s The Difference From Other Platforms?

Powered By Ideascale

Powered By Spigit

How Do You Make It Sustainable?

Answer: Game Mechanics

Be Rewarded For Participation

Users Receive “Innobucks” For Participation (Which Can Be Traded In

For Real Products)

How Are They Rewarded?

• Innobucks– A virtual online currency that can be traded in for

real tangible products and services from the Manor Labs storefront.

• Users receive Innobucks in various quantities depending upon the action they complete.– For example: Users receive 5,000 Innobucks when

submitting an idea for us to consider.

Twitter @manorlabs Web www.manorlabs.org

What Are Some Of The Tangible Benefits?

• $25 Gift Certificate To Restaurant• Ride-out With Chief of Police• Week Named In Your Honor• Be Mayor For A Day

Ranking

• Participants Are Also Ranked Based Upon Their Value To The System.

• This ranking, which we call a “reputation,” is adjusted daily based on the other platform participants.

Leaderboards

What To Look For In A Platform?

• Graduated Idea Advancement (Idea Funnel)• Mechanism That Encourage Sustainability

(Game-Mechanics)• Idea Management Component (Project

Management System)

Sneak Peak At Version 2

How Will Manor Labs Participate With OCW?

• Manor Labs will reward Individuals For Participating in OCW Courses (“X” Innobucks Per Course)

• Manor Labs will create a Certificate Program to encourage Open Courseware participation.

• Publish 10 OCW courses by May 2012– Examples: Urban Planning, Governmental

Innovation, Persuasive Technology, etc.

• Encourage other agencies to focus on empowering citizens with open education.

Twitter @manorlabs Web www.manorlabs.org

How Else Can This Be Applied?

INFORMATION ON-DEMAND

What is a QR Code?

• Stands for Quick Response (QR) Barcode • Is A 2-D Barcode That Can Be Decoded (Using

Free Software) With Most Newer Model Camera Phones

• QR Codes Have Different Levels Of Error Correction Built Into Them. Up To 30% Of The Image Can Be Covered Up Or Destroyed, While Still Having The Information Completely Readable.

• Trackable (With URL Linking)

1-1-1 4-1-1-1 1-2-3-1 2-3-1-1 1-4-1-1 2-2-1-2 2-2-2-1 1-1-1-1-1-1

http://www.cityofmanor.org/smartcodes/DF2342EFGKL39

What’s Encoded?

What’s Encoded?

What’s Encoded?

MANORMANOR

DIG

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In-Field Example

How To…

How To Enable Your Phone To Read QR-Codes

• Find A Compatible Reader For Your Phone– iPhone: “I-Nigma” in the App Store– Android: “Barcodes” in the Market– Or Try Going To www.i-nigma.mobi From Your Phone.– If All Else Fails Go To

www.cityofmanor.org/qrcodereaders.xls For A Comprehensive List Of Other Compatible Readers

• There are also numerous desktop readers (Quickmark, iCandy, etc.), and Google offers a free service to decode QR-code pictures if no reader is available.

How To Make A QR Code?

• Many Options Are Available:– Online Based Generators:

• Google http://zxing.appspot.com/generator/

• I-Nigma http://www.i-nigma.com

• Touchatag http://www.touchatag.com

• They Are All FREE!

Manor’s SmartTour Program

• 24 QR-Codes (15 Equipped with RFID) Currently Deployed.

• Current Codes Are Deployed On City Projects, Places of Interest, City Buildings, and even a Lift Station.

• Businesses/Developer Training Program• Pilot Testing 20 Additional QR-Codes

Affixed To City Vehicles.

Total Cost of Program (Phase 1)?

$400.00

Distributed 311 Program

SeeClickFix

5555

Social Media Program

Image Soure: ETHAN BLOCH, FlowtownData Source: PostRankhttp://www.flowtown.com/blog/how-social-engagement-is-changing?display=wide

2007 2008 2009

Total Cost= $0

Just A Few Other Projects...

Semantic Web

Emergency Management 2.0

Can It Be Replicated?

Voice

No Luke, it’s not “Helvetica“

Document Management- Google Docs (Free)E-mail- Google Apps Standard (Free)

Collaboration- Manymoon (Free)

www.betacities.org

For More Information Visit

Did I Mention It Was All Done In Under 1 Month!

Where To Start?

Ways To Start1. Form an Internal Innovation Committee (Start

Within Your Own Department)

2. Find A Platform To Help Harness/Manage Ideas

3. Start Small With R&D

4. Find Higher Education Institutions & Private Companies To Partner With

5. Cookie Cut (Learn What Others Have Done, And Apply It)

Why Pass Power To The People?

Closing Thoughts

Any Questions?Thank You For Your Time

Phil TateCity Manager

ptate@cityofmanor.org

Text “Haisler” To 50500 For My Contact Information

Dustin Haisler Assistant City Manager & CIO

dhaisler@cityofmanor.org

Text “Tate” To 50500 For My Contact Information