View
394
Download
1
Category
Preview:
DESCRIPTION
Accessibility pages help people use your site and show a commitment to meeting your customers' needs. So what should they say? Join our next Accessibility webinar to hear AbilityNet's Head of Digital Inclusion Robin Christopherson explain the three key ingredients that every accessibility page needs. Robin Christopherson, Head of Digital Inclusion, AbilityNetThree things to put in your accessibility help page These are slides from a webinar delivered on Wednesday 25 September 2013 Robin will review the reasons for providing an accessibility help page and look at three things every page should include: a compliance statement links to relevant assistive technologies a feedback channel.
Citation preview
Three things to add to your accessibility help page
AbilityNet Accessibility Webinar
25 September 2013
www.abilitynet.org.uk
@AbilityNet www.facebook.com/abilitynet
Welcome
Why does my site need an accessibility help page?
What should be in it?
How should it be signposted?
Robin Christopherson, Head of Digital Inclusion
Joe Chidzik, Accessibility Consultant
Mark Walker, Marketing Manager
Why does my site need an accessibility help page?
Delivering seamless user journeys
What to expect on this site re accessibility
Help to overcome any barriers
Invitation to have your say
Accessibility is a journey
What to include on your accessibility help page
Advice and information that helps people use your website
Compliance statement
Accessibility features
Feedback/contact process
Compliance statement
How compliant is this site?
Ask your web team
Speak to a specialist
Use free tools such as http://wave.webaim.org
User-friendly words that show you’ve thought about their needs
Sample compliance statements
This site complies with both the principals and practices of the WCAG2.0 AA guidelines and is therefore accessible to users with a wide range of disabilities using their preferred specialist access methods.
This website strives to comply with…
We are working towards…
Adheres to the spirit of…
Accessibility features
Help to make our website work for you
Skip to content, styleswitcher, resizable text
My Computer My Way
BrowseAloud
Other features worth highlighting
www.ability.org.uk/mcmw
www.ability.org.uk/mcmw
Feedback/contact process
Best practise to collect feedback from all site users
Is it working the way we intended?
Identify the best channel to meet that person’s needs
Web team or customer services?
Telephone or email?
How to signpost?
Make it easy to find
Footer menu
Most common, but not great
Top of page but small text size
Okay but not great
Top of page – generous + bold
Ideal
What next?
Review your accessibility help page
Check your compliance
Update your accessibility help page
Change the words
Agree who is the contact
Add My Computer My Way
Digital AccessibilityReach Every Customer on Every Platform
Contact us
robin.christopherson@abilitynet.org.uk
www.abilitynet.org.uk/webinars
www.abilitynet.org.uk/mcmw
www.slideshare.com/abilitynet
www.twitter.com/abilitynet
www.facebook.com/abilitynet
Recommended