The Future of the IT Service Firm

The Future of the IT Service FirmThe Changing Landscape of the IT Consultancy World

JCF 12/05/2010

“The creation of value for organisations – through improved performance, achieved by providing objective advice and implementing business solutions” (MCA)

Consulting

THE STORY SO FARThe Time Line

WHERE ARE WE NOWThe Time Line

Something as a ServiceIAAS SAAS

PAASGoogle Apps

WHERE ARE WE GOINGThe Time Line

Commodity IT

Accountability No CAPEXEnterprise Grade Systems for SME and Below

Public Cloud

Private Cloud Internal

Subscription

Subscription

IMPACT ON THE CLIENTImpact’s

Opportunity

IT as a Enabler A strategic function

Easy Set up of Projects

Internal IT

• Reduced Risk• SME with corporate infrastructure• Technology being an enabler• Monthly cash flow• Technology for projects scaling up and down

on demand• More reliance on external resource• Fast Lead Time

Public, Private, Traditional, Hybrid, PCI

IMPACT ON THE CONSULTING FIRMImpact’s

Client Stack

ClientsA Trust Relationship

Education and Support

• Customers are not dependent on us – We are dependent on them.•They are not an interruption of our work – they are the purpose of it.•They are doing us a favour by giving us the opportunity.•Customers are our passports to success – without them we cannot get there.

CWL

“I want someone to share the risk and thereward””

Many clients and consultancies are now sharing the rewards as well as the risks of a project, rather than simply contracting for time and materials, and more “value based” methods of pricing are being used. (MCA)

A Change in Fees

How will the Offerings be Built

• Lower Stack provided by centralised resource (in most cases not internal)

• IP and offerings developed on top of IAAS and PAAS

• More Risk based offerings (subscription or reward)

• Defined Value propositions

How the company will be staffed

• Increase in Solution Architect• Niche Specialists• Few if any below the App Layer

IP and service around sub providers

More client facing staff