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Streamline Communications Support with Managed Services by Unify
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Streamline Communications Support
Unify Managed Services
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Most IT organizations devote 65% or more of their budget to “keeping the lights on”.
How can you shift more resource to growth and innovation projects?
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
We manage support so you can manage innovation
• Flexibly out-task/out-source communications/UC support
• Multi-vendor environments
• 24/7 monitoring
• Global support desk
• Consistent SLAs
• Lower operating costs
Unify Managed Services
Unify is a global service provider offering ITIL® based Managed and Professional Services in over 100 countries worldwide. This gives us the ability to offer cost effective and globally consistent service level agreements for multi-national customers with a heterogeneous technical environment.
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Why Managed Services?
Proactive service delivery ensures availability so you can focus more resource on innovation projects
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Why Managed Services?
Cost transparency reduces cap-ex and infrastructure costs
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Why Managed Services?
Reduce risk by having experts manage your communications network to a consistent standard worldwide
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Why Managed Services?
Flexible and smooth migration to advanced technology
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Why Managed Services?
Tailored service solutions to fit your needs and objectives
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
What can you expect?
• Consistent, excellent support worldwide
• Lower operating costs (20% to 30% is common)
• Lower risk of down-time
• A trusted advisor and partner*
• More resource for innovation projects
*Unify is a winner of the Nemertes Research Trusted Advisor Award 2013
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
How can we help you?Custom and packaged services
Global service desk Multi-vendor services Transition management
Configuration management Change management Remote repair
Service level management Release management Parts provision
24/7 system monitoring Remote back-up and recovery Flexible reporting
Remote moves & changes Software patches/updates Software assurance
On-site support Spare parts Security equipment monitoring
Mobile device management Strategy consulting Service process design
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Our global services infrastructure ensures excellence, efficiency & predictability
• Multi-lingual front end support
• Web, email, phone access
• Over 30 languages
• Secure NOC
• Network fault monitoring
• Remote diagnosis and resolution
• High level support
• Technical design
• Global architecture solutions
Global Service Desk Technical SolutionsNetwork Operations
ITIL-based portfolio, tools and delivery processes
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Key Facts
• Available in over 80 Countries
• 1 million enterprise customers
• 28 million voice ports supported
• Over 2,000 certifications to support complex solutions
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Explore your options
What’s your perfect solution?
Call us: US: (800) 765-6123UK: 0800 158 5236 Learn more: www.unify.com
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