SPS Toronto 2014 - Create a knowledge social network across your organization

Nicolas GeorgeaultNegotium TechnologiesJuly 12, 2014

Create a knowledge Social Network across your organization

Takeaways How to choose between SharePoint 2013

and Yammer to start your Social Network initiative

How to use Yammer in SharePoint Online and On-Premise

What your Corporate Social Graph is and how to use it to optimize your Knowledge Management process

Who am I?Nicolas Georgeault Negotium Technologies Montreal 20 years of experience in IT 13 with SharePoint 5 as a SharePoint MVP Co-author of Microsoft SharePoint Server 2010 et 2013

French books• Yammer: ngeorgeault@negotium.com• Email: ngeorgeault@club-sharepoint.fr• Twitter: @Ngeorgeault• Blog: http://blog.georgeault.co

Québec user groups Office 365 User Group

Montréal http://www.o365ug.org

SharePoint Québec User Groups

http://www.guspqc.org

Quick introduction about social…

Most principal fears for companies…

…Timewasting

… Inappropriate content

… Security

… Negativity

… Mutiny

This is what we were thinking about Email (only) 20 years ago…

How to choose between SharePoint 2013 and Yammer?

A very strange situation…

Post, like and shareChat by thread

Access from any device

Search Peoples and

informationFollow a

specific topicPublish an

information

Social with SharePoint 2013

Only ONE solutionOnly ONE interface

More integrated in User environment

ESN Advanced features

Not really « Zero mails »

SharePoint Social

Content

Access from any device Chat by thread

Post, like and share

Search Peoples and

informationFollow a

specific topicPublish an information

SAAS only

redundant ESN Features

Social with Yammer + SharePoint

SAAS Model = Quick deployment

Native multiplatform application

So…

Agile concept

« Fail Fast… »to learn and improve quickly

Use Yammer if... ... No legal constraint. ... Collaborate with external. ... facilitate collaboration within your

organization. ... immediately increase the visibility. ... You want to use a hashtag #. … You start from scratch.

Use SharePoint if… ... legal constraints related to your

profession. ... Your business policies restrict

content sharing or discussion. ... Keep a unique user experience

that the rest of your SharePoint portal.

... You already have a functional SharePoint portal.

How to use Yammer in SharePoint Online and On-Premise?

Integrate Yammer in SharePoint Present any Yammer feeds in a SharePoint Page Present company or group activities in the SharePoint context without switching to another tool

Install Yammer

App

Add Yammer feed to

« My Site »

Add Yammer

feed on any team site

Yammer App in SharePoint 2013

Yammer Feed in SharePoint 2010

Adding Yammer Feed to MySite

In Office 365 and

… SP 2013 on Premise

Think Hybrid! http://blogs.office.com/2014/07/08/new-int

eractive-training-for-hybrid-computing-now-available/

What your Corporate Social Graph?

What is Social KM?

Knowledge

The knowledge can be defined as ‘an organized body of facts, principles, procedures and information acquired over time’. (N. Blanchard and J. Thacker, 2009)

knowledge refers to what individuals or teams of employees know or know how to do (human and social knowledge) as well as a company’s rules, processes, tools, and routines (structured knowledge). (R. Noe, 2008)

To remain competitive companies need to develop strategies to retain knowledge from older workers and transfer it successfully to other employees in the corporation. (T. Calo, 2008)

“As the Baby Boomer generation prepares for retirement, many firms want to be sure that the knowledge and experience gained by the current leadership does not walk out the door when they do” (S. Glick, 2007)

Knowledge versus Know-how For 20 years, document is considered as

THE reference

Document by nature

Information Data

Information

Knowledgesensestructuration

KnowledgeKnowledge

KnowledgeKnowledge

Know-how

logic

understanding emotional knowledge

memory

 Experience

Multiple sources1. Create an Enterprise Big Data2. Use Graph features brought by Social

Tools

Communication

$

$

#

#

$

Connect your systems … Form a cloud of data from

existing systems to better exploit your information.

Avoid errors during copying of data between systems.

Using SharePoint as a data bus

Big

Data

What is the Graph?

Social graph TM – Mark Zuck.

Social Knowledge TM – Larry Page

Corporate graph – Adam Pisoni

Yammer and the Corporate Graph

Corp. Graph is not just about people

All application and all information can be connected

Just a quick exemple

Order in Dynamic

s

Customer in CRM

Contact in

SharePoint/Yamm

er

Monthly sales in PowerBI

Discussion in a

Yammer Feed

Cross-Selling

OpportunityOneDrive

to share documen

ts

Sales contact

in CRM/Shar

ePoint

Expert identified

in SharePoint/Yamm

er

With dimensions…

Command in

Dynamics

Customer in CRM

Contact in

SharePoint/Yamm

er

Monthly sales in PowerBI

Discussion in a

Yammer Feed

Cross-Selling

OpportunityOneDrive

to share documen

ts

Sales contact

in CRM/Shar

ePoint

Expert identified

in SharePoint/Yamm

er

Command in

Dynamics

Discussion around

same needs

Expert identified

in SharePoint/Yamm

er

Cross-Selling

Opportunity

Microsoft Delve Office Graph

?

how to use it to optimize your Knowledge Management?

The Four Pillars

1. Improve your Search engine Use what you got first… No additional license

cost Create additional Search Pages to enrich the

Search experience Open Graph and Office Graph use Search engine Connect on your applications and crawl the

content Federate Search between your applications Improve your meta-data using Attribute® for

SharePoint

Federated Search

2. Start Enterprise Social Network Create a Business uses catalog to resolve

concrete business situations Even if you are using SharePoint Social

Features… Jump In! Think about Community template

Integrate social in processes to increase adoption instead of Emails. Ex: Communicate with some partners

Start small but think BIG… But Start!

Starting business cases Corp

Manage Corporate Communication

Expertise Identification Partners communities Event management

Marketing Customers

communities

HR Collaborator Emboarding

Collaborators Engagement

Training and personal development

Retail Point of sales communities

3. Give right tool to your users Empower your users with efficient tools Knowledge stored in an Email is lost or

unusable for the rest of the company Ex: Use Harmon.ie third party tool to break

habits and the Email silos Think Mobile First for your tools. More than

50% of conversations will not happen at the office.

Breaking habits: email

VS

52

Documents & Content

Social and Contact Information

UnifiedCommunication

Business Application

Everywhere You Work

In the OfficeIn your Outlook

On the roadIn a Mobile App

On the runIn a Mobile App

WhereverIn Outlook Web App

From any device

Android iOS BlackBerry

Windows Phone

4. Provide default Dashboards Extract data from your graph to generate

Excel and PowerBI data sources. Visio Services are already part of your

product… Use it! Some of these dashboards already

exists… Just use it! Yammer dashboards with PowerBI http://

blogs.msdn.com/b/richard_dizeregas_blog/archive/2014/04/09/yammer-analytics-with-excel-and-power-bi.aspx

Dashboard in PowerBI

#EnterpriseBrain

Start working like a Brain A connectom

e is a comprehensive map of neural connections in the brain, and may be thought of as its "wiring diagram".  - WikipediaFollow #EnterpriseBrain

Start small But think big Short iterations to

give more visibility to your improvements (3 months).

Spread the word about successes!!!

Evaluate the sessionhttp://spbuzz.it/spsto14eval

Thanks to our sponsors!

Connect. Collaborate. Share.

Toronto SharePoint Users Grouphttp://www.meetup.com/TorontoSPUG/

Toronto SharePoint Business Users Grouphttp://www.meetup.com/TSPBUG/

SharePoint Saturday Torontohttp://spbuzz.it/spstoyam

SharePint Drake and Firkin aka “The Drake” 6982 Financial Drive, Unit B101

Don’t Miss the Prizes… Xbox One with Kinect Your favorite SharePoint books Training vouchers Office 365 Swag

(tweet #ShareSelfie #spstoronto to win) Vendor gifts and raffle