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About Your SSA – What We Do In Public Service Social Insurance – In an Age of Big Data Charting SSA’s Path in Big Data – Becoming a More Data-driven Enterprise
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3/25/14 1
Social Security
Administration
Herb StraussAssistant Deputy Commissionerfor Systems and Deputy CIO
Social Insurance in the Age of Big DataMarch 26, 2014
The Mayflower Hotel, Washington, D.C.
Key Topics
1. About Your SSA – What We Do In Public Service
2. Social Insurance – In an Age of Big Data
3. Charting SSA’s Path in Big Data – Becoming a More Data-driven Enterprise
Deliver Social Security services that meet the changing needs of the public
MISSION
Provide the highest standard of considerate and thoughtful service for generations to come
VISION
SSA Miss ion and Vis ion
3
SSA Benefi ts and Serv ices( C o r e Wo r k l o a d s )
Issue Social Security Numbers and Cards
Verify Eligibility
Accept, Verify, Process and Correct Earnings Information
Accept Application for Benefits Verify Identity Determine Entitlement Determine Benefit Pay Beneficiary Verify Continued Entitlement
Accept Application for Benefit Payment
Verify Identity Determine Non-Medical Eligibility Determine Medical Eligibility Determine Payment Pay Beneficiary/Recipient
(Under Disability/SSI Program) Verify Continued Eligibility
Accept Application for Insurance Coverage
Verify Identity Determine Eligibility Determine Low Income Subsidy
Eligibility Collect Insurance Premium
Accept Application for Payment Verify Identity Determine Eligibility Determine Payment Pay Recipient Verify Continued Eligibility
Supplemental Security Income
EarningsEnumeration
Disability
Medicare
Retirement and Survivors
Provide Data Exchange Verify SSNs
Data Sharing
Conduct Hearings and Appeals Validate Program Integrity
Other
5
NewYork
PHILADELPHIAV
VIIVIII
VI
IV
X
KANSASCITY
DENVER
CO
NEIA
KS
HEADQUARTERSBALTIMORE
LA
AR
OK
UT
SEATTLE
AZ
TX
NM
DALLAS
ATLANTA
III
III
OR
ID
MT
WY
ND
SD
WA
IXSANFRANCISCO
CA
NV
HAWAII
AK
PUERTO RICO
GUAM
AMERICANSAMOA
BOSTON
CHICAGO
MO
IN
TN
AL GA
SC
FL
NC
VA
MD DE
CT
MA RI
ME
NEVTNY
PA
WV
MS
KY
MI
OH
IL
WI
MN
NJ
Where We Are
Field Offices
1,220Teleservice Centers
30Disability Determination Services
54NationalHearingCenters
5
Hearings Offices
162Regions
10
ForeignOffices
21
6
About 1 in 4 households receives income form Social Security: 36.9 million retired
workers 8.8 million disabled
workers 4.3 million widows
and widowers 2.4 million spouses 1.0 million adults
disabled since childhood
3.4 million children
Last year, SSA paid over $850 billion to almost 63 million people for Social Security benefits, in one of three categories:
Retirement insuranceSurvivor insuranceDisability insurance
SSA Benefits America
7
SSA handled over 53 million transactions on our National 800 Number Network;
Received over 68 million calls to field offices nationwide;
Served about 43 million visitors in over 1,200 field offices nationwide;
Completed over 8 million claims for benefits and 794,000 hearing dispositions; and
Completed over 429,000 full medical continuing disability reviews (CDRs).
SSA Connects with America
WE COLLECT, ANALYZE AND RETAIN AN ENORMOUS AMOUNT OF DATA THROUGH THESE TRANSACTIONS
8
SOCIAL INSURANCE IN THE AGE OF
BIG DATA VOLUME, VARIETY, VELOCITY AND VERACITY
Office of the Deputy Commissioner for Systems and Chief Information Officer
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Big Data?…Analytics?
Big Data AnalyticsThe use of data and related insights developed through applied disciplines (e.g. statistical, contextual, quantitative, predictive, cognitive and other models) to drive fact-based planning, decisions, execution, management, measurement and learning. Analytics may be descriptive, predictive or prescriptive.
High-volume, high-velocity and high-variety information assets that demand cost-effective, innovative forms of information processing for enhanced insight and decision making.
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Volume, Variety, Velocity, Veracity
Healthcare and Life Sciences
Demography
Actuarial Sciences
Economics
Public Policy
Human Geography
Law
Finance
SociologyEnviro
nment
Internet
Communications
Aging
Data Is GrowingExponentially
Along With Demand to Use It
Transactional Data
Documents
Video
Text
Audio
Images
IT/OT
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ENTERPRISE ELEMENTSBlended IT Workforce: 4,000
Databases: IDMS, DB2, OracleData Stores: 24 PetabytesSoftware Applications: 700BI Architecture/Big Data LabComputing Platforms:• Mainframe Servers• Mid-range Servers• Commodity x86 Servers
Network – SSANet• Eithernet LANs• MPLS WANs IT Security- 2 24/7 SOCs Continuous Monitoring
The SSA Enterpr ise “Big Data is in our DNA”
DCPS
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BIG DATA CREATES VALUE IN SEVERAL WAYS
More easily accessible to relevant stakeholders in a timely manner -- fosters transparency
Enables experimentation
Create highly specific segmentations to customize actions
Improve decision making, minimize risks, and unearth valuable insights
Innovate new business models and services
Detect and predict fraud and other crimes
13
CHARTING SSA’S PATH IN BIG DATABECOMING A MORE DATA-DRIVEN ENTERPRISE
Office of the Deputy Commissioner for Systems and Chief Information Officer
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Data-dr ivenOrganizat ion
Manage the Data Understand the Data Act on the Data
Information Management Analytics Skills and Tools Data-driven Culture
Mature information foundation.
Develop analytic skills as a core discipline.
Fact-driven leadership
Standardize data management practices.
Enabled by a robust set of tools and solutions.
Use Analytics as a strategic asset.
Make insights accessible and available.
Develop action-oriented insights.
Data-driven insights guide strategy and operations.
Map the Business Processes Gather Actionable Data Analyze and Visualize Data Experiment With Analyses Improve Heuristics Review and Act on Results
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Enterprise Information: Adopt A Management Framework
Source: Gartner 2014
Information management competency: The use of methodologies, techniques and
technologies that address data architecture, extraction, transformation, movement,
storage, integration and governance of enterprise information and master data
management.
16
SSA’s Path to Big Data Transformation
Source: MIT Sloan Management Review. Analytics the Widening Divide Fall, 2011
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Our Challenge: BalanceModernization & Transformation
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• Big Data and Business Analytics offer SSA new and enhanced capabilities across our programmatic and administrative missions.
• Big Data and Business Analytics are transformative – business-driven -- change management is critical.
• New management methods and thinking are as vital as tools, techniques and technology investments are in realizing successful outcomes.
• Recent experiments validate further investment.
• In-house knowledge and experience is nascent; industry and academe knowhow is vital.
Closing Comments
3/25/14 1919
THANK YOU FOR YOUR ATTENTION
YOUR QUESTIONS PLEASE
SOCIAL SECURITY ADMINISTRATION
Office of the Deputy Commissionerfor Systems and CIO
6401 Security BoulevardBaltimore, MD 21235
www.SSA.Gov
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