Sharon Cooper - ND2012 Day 2, Plenary 2: Ageing Well - Defining and Delivering Assisted Digital...

Sharon Cooper

Sharon CooperGovernment Digital Service@govuk

Sharon Cooper

People want to use digital services and government services should be no different

Sharon Cooper

GDS is here to build digital services that are so good that people choose to use them

Sharon Cooper

We will help and encourage everyone to get online so they can use government services (as well as lots of other good stuff)

Sharon Cooper

And we will assist people who really can't use digital services

Sharon Cooper

Older people will be a key audience for assisted digital

Sources: DWP, DVLA, Forrester, BCG, ONS

Percentage of online penetration across the UK population

Sharon Cooper

Our design principles are all about putting our diverse users first

gov.uk/designprinciples

Sharon Cooper

Sharon Cooper

Sharon Cooper

Sharon Cooper

Sharon Cooper

Sharon Cooper

Sharon Cooper

Sharon Cooper

Sharon Cooper

Sharon Cooper

Sharon Cooper

Sharon Cooper

2012:

£130 to register (+solicitor)10 weeks to process formApplication by paperConfirmation by postPayment by cheque

For lasting power of attorney we will deliver:

2013/4: 

Less than a passport5 weeks to process formApplication onlineConfirmation by emailPayment online

Sharon Cooper

Web: digital.cabinetoffice.gov.uk

Twitter: @sharonecw

Email: sharon.cooper@digital.cabinet-office.gov.uk

Thank You