RealDolmen Atlassian Customer Immersion Event Slides

www.realdolmen.com

ATLASSIAN CUSTOMER IMMERSION EVENT

Get in touch with the Atlassian Tools

Who am I?Peter Van de Voorde

Schoonaarde

Atlassian Expert & ALM Consultant

@pvdevoor

www.realdolmen.comwww.petervandevoorde.com

DP&E

ALM

Atlassian

Education EPM Testing & QA

People Tools Processes

Microsoft

Who are we?

Agenda

Introduction

Phase 1: Requirements Gathering and Analysis Overview

Hands on Exercise

Phase 2: Agile development & Explatory testing Overview

Hands on Exercise

Phase 3: Support and Customer Service Overview

Hands on Exercise

Customer Immersion Event

Requirements Gathering & Analysis

Create requirements using templates

Link your requirement pages to JIRA issues.

See the direct link to the JIRA issue in Confluence

Create multiple issues at once from a table.

See the linked pages in JIRA issues and JIRA Agile

Use JIRA Agile to track the progress of the Requirement Analysis

Summary Functional Analyst:

Create Confluence pages for you requirements

Link the Confluence pages to JIRA Stories/Epics

Use the JIRA Agile Kanban Board to follow up on reviews and the state of the requirements.

Product Owner: Rank the JIRA issues on importancy in the Kanban

TODO column

Comment on confluence pages using the inline comment

Do reviews of the requirements

Project Manager: Follow up the requirements together with the

Product Owner

Development & Testing

Use JIRA agile to manage your product backlog and sprints.

Create sub task right from JIRA Agile

Use JIRA Agile to track the progres of your team.

Use the reports to get more information about how your team is doing.

Use JIRA Capture to create test sessions.

Follow all test activity in the test sessions.

Install the browser plugin for fast issue creation.

Use Bamboo for automated builds.

Use Stash to manage your git repository.

Use Confluence for documentation and meeting minutes.

Use Confluence Team Calendars to follow up on the team, the sprints and individual issues.

Use Crucible and Fisheye to do code reviews.

Summary Developer

Create subtasks for issues, estimate them and plan them in a sprint in JIRA Agile

Work on issues JIRA and check your code into Stash.

Execute builds in Bamboo and code reviews in Crucible.

Document everything in Confluence.

Tester: Test the issues using test sessions.

Link your issues and test sessions to existing stories.

Scrum Master: Plan and Start the Sprint

Create a retrospective in Confluence

Follow up the sprint using JIRA Agile.

Support and Customer Service

The customer can use the customer portal to ask questions or give feedback.

The Service Desk Team can follow up on all the customer questions using the JIRA Service Desk.

The JIRA Service Desk has real time reporting.

Specify your own SLA’s and Calendars

The Customer Portal can be changed to the wishes of the business.

JIRA Service Desk can also be linked to a Confluence Knowledge Base.

Summary Project Manager

Follow up on the Service Desk Team

Clone important bugs into the RealDolmen Travel Project

Use the realtime reporting and change the SLA’s in JIRA Service Desk

Service Desk Team: Use the Service Desk Queues to follow up on issues

and triage them.

Use comments to communicate with the end user.

Follow up SLA’s and the Reports in JIRA Agile.

End User: Use the customer portal to enter new questions or

give feedback

Use the customer portal to follow up on your existing requests.

What can we do for you?

Goal Installation(3 days)*

Installation & Training(5 days)*

Installation, Configuration

& Training(10 days)*

Basic Installation as seen in this event

Administrator Training

Configuration to your processes

* : On Average

Thank You

For more information:visit our website WWW.REALDOLMEN.COM

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