Protecting critical numbers

Protecting critical numbersWith Commerzbank

IT & Telecoms outages are the number 1

business continuity issue in the UK

BCI Horizon report 2014

How long could you afford to be without calls?

Events that affect your ability to answer calls

Local issues- PBX failure- Fire in the office- Utility failure- Workman cutting through the

telephone cable

Wide area issues- Need to evacuate the building

– Could be a terror attack– Police cordon off an area

- Flood preventing access to the office

Already got voice continuity covered?

Have you identified all the single points of failure?

1. How long will it take your telecoms supplier to resolve issues?

2. How will you redirect calls if your people cannot get into the office?

3. How quickly can you invoke alternative call plans?

4. Are you reliant on a third party to redirect calls?

5. Can you control where calls to each DDI are delivered?

5often over looked

risks affecting voice continuity

Protecting critical numbers with smartnumbers

The challenge faced by Commerzbank

- An introduction to Commerzbank - Protecting calls into the business is critical

– The impact to the bank if we aren’t able to answer calls- The challenge:

– Had a variety of number ranges spread across the City, which made it costly and difficult to manage

– Acquired Dresdner Bank and moved to their building• Needed to present a consistent number range to customers, no matter which part of

the bank the employee was from• Needed control where each call was delivered, DDI by DDI

The solution: smartnumbers

- The limitations of other technologies ie dual parenting or ELSA– Manual diversions when an issue occurs

- The smartnumbers service is ‘always on’ – Monitors the delivery of each call and diverts when a failure is detected– Multiple predefined dial plans that can be invoked online or by using a

mobile phone– Web portal so can control calls – great for carrying out upgrades or

running quarterly disaster recovery tests- Commerzbank is now in control of all telephone numbers and where calls

are delivered

The results

- Simple – Consolidate number ranges, simplifying management and business

continuity plans– Simplify quarterly business continuity rehearsals

- Flexible– Now Commerzbank is in control of how calls are delivered into the bank

- Commerzbank hasn’t missed any calls since implementing smartnumbers

Putting you in control with smartnumbers

- Protect against hardware failures and disaster events, such as flood or office fire.

- Control how calls are delivered through a web portal.

- Monitors every call for successful delivery and automatically reroutes when a failure is detected.

- Instantly divert calls to where staff are located, such as other offices, mobiles or home phones.

Would you like to know more?

Phone: 020 3162 3030

Email: sales@smartnumbers.com