View
908
Download
0
Category
Preview:
Citation preview
DELIVERING NETWORK
INFRASTRUCTURE EXPERTISE
SUN PROFESSIONAL SERVICES
Presenters NameTitle and Division
Sun Microsystems, Inc.
Sun Services Expertise
SUPPORT
MANAGE
PROFESSIONAL
LEARNING
FINANCIAL
Quality-of-Service
Prevention
Rapid Response
Interop Support
Tech Resources
Updates
Sun Products
Multi-vendor
CapEx/OpEx
On-book/Off-book
Leasing
Certification
Training
Skills Assessment, Development
Datacenter Efficiency (Consolidation, Virtualization)
Web Tier (Identity, SOA, Archive)
HPC (Paralled filesystems, OpenStorage,
Clusters)
Product Consulting (Servers, Storage, Software)
Remote and Onsite
SLAs
Best Practices
ITIL
Monitor
Operate
Heterogeneous
Skills Augmentation
Diagnostic
Automated
The Technology
The Business
Linking Technology to Business
Lower OpEx, Optimize CapEx
Expand Customer Base, Grow
Speed Time to Market
Launch new Apps and Services with Ease
Mitigate Risks, Maximize Security
Improve Corporate Responsibility
Drive Growth via EfficientSystem Utilization
Manage SprawlingIT infrastructure
More Easily
Allocate Resources
Maximize Uptime
Secure and Protect
SunProfessionalServices
Contain Energy Costs
The IT linkage to the business varies depending upon the maturity of the company and organization with whom we interact. It is our role to blur the lines and to cross the boundaries within IT and within the customers business so that the customer is gaining the insight that we bring to the success of their business.As the trusted advisor it is our role to be sure that the customer clearly sees the path to success for their business, that the path reflects the level of investment justified by the return and that the time frame is achievable so that business execution and business strategy are aligned.
Whats Important to You
Driving
Efficiencies
Risk
Management
Time to
Market
Business Agility
Business challenges
IT challenges
Accommodate future trends
Balance
business needs vs. cost limitations
Reduce time between technology adoption and business results
Attain the most out of technology investments
Manage compliance regulations with ease
Safeguard intellectual property
Develop a policy-driven program
Lower OpEx and CapEx cost
Develop eco strategies
Focus on strategic business initiatives
Maximize space
and asset utilization
Reduce complexity
Improve operational performance
Address business continuity
Adopt new technology with ease
Install and configure new technology right the first time
Ensure predictability
Utilize turnkey solutions and integration expertise
Implement new projects without disruption to
your business
Address data growth challenges
Identify and address security gaps
Ensure secure data migration to new systems and technologies
Sun Professional Services aligns your business goals with your technology strategy to drive velocity and maximize value. Sun is the trusted advisor who understands your needs and requirements before developing the right solution for you.The first step is understanding what your goals are, then building an IT strategy to support them.
Applying Innovation to
Business Needs
Driving
Efficiencies
Risk
Management
Time to
Market
Business
Agility
Rationalizing real estate inefficiency
Managing floor space and power constraints
Justifying datacenter retrofit vs. build projects
Integrating new technology into an older environment
Reducing the risk of security breaches (IP and assets)
Automating and documenting compliance policies
Planning, budgeting and executing new infrastructure solutions
Customizing and implementing next generation technologies
Pre-configuring and testing open industry solutions
Simplifying management of IT infrastructure
Building an integrated growth and data management strategy
Managing restructuring and a distributed, mobile workforce
Our Proven Expertise
After reviewing your your key objectives (What's Important to you Slide #4), let's discuss where we can help. Here is a list of key strategies that our Professional Services consultants have particular expertise in.(NOTE: Review a few bullets as examples. Encourage the customer to add additional strategies.)For more detail into elaborate examples of each of these 4 business benefits, please refer to the PS Message Matrix which can be found at https://confluence.sfbay:8443/confluence/display/svcsmktg/Services+Marketing+for+Professional+Services
Professional Services Expertise
Sun services and technology helped us
do our research more economically and
efficiently because the server footprint is significantly
smaller,
power and cooling requirements are considerably less, and system
processing power
is vastly superior.Vadim Sapiro, Director
of IT Institute for
Genomic Research, TIGR
The Institute for Genomic Research Cuts Power Expenses
Drove efficiencies and reduced server cluster energy use by more than 70%
Reduced server footprint 83% and achieved consolidation ratio of 5:1
Saved equivalent of 1.5 FT employees through training on new system
Improve datacenter space usage, lower energy costs, improve grid computing performance, reduce IT expenses, simplify IT management
BUSINESS CHALLENGE
SUN ENABLED
Link to reference: http://www.sun.com/customers/index.xml?c=tigr.xml
Sun created an
end-to-end solution for
us with its technology partner Symantec.
Our backup times
shrunk 75% to help
us better meet HIPAA requirements. Sun accomplished this leveraging
our
existing tape library
and with minimal use
of our busy staff.Tip Jones
Director of Information Operations
Greenville Hospital System
Professional Services Expertise
Slashed backup times by 75%
to meet HIPAA Requirements
Lowered cost per GB through tape consolidation
Cut backup labor hours by 75%
Boosted ROI with high performance and high capacity
Greenville Hospital System Cures Data Backup Woes
Reduce costly and inefficient manual backups, centrally manage storage operations, leverage existing storage assets
BUSINESS CHALLENGE
SUN ENABLED
Link to reference: http://www.sun.com/customers/index.xml?c=greenville.xml
BUSINESS CHALLENGE
SUN ENABLED
Professional Services Expertise
State of Michigan Boosts Backup and Recovery Mettle
The return on investment
by using Sun Services isnt just monetary. Its confidence level.
It's ensuring that we
can provide a service that
our customers need. We
have made a big turnaround here at the state in regards
to enterprise backup
and recovery, and Sun Services has really helped
us in that turnaround.John Kozitzki
Enterprise Backup and Recovery
Manager, Technical Services
State of Michigan
Department of IT
Cut IT costs more than $500K/year
Increased systems administrator productivity by 60%
Completed consolidation with no application failures
Improved community services at reduced costs
Decrease risk of data loss and improve recovery methods, augment policy alignment, enhance scalability and reliability
Link to reference: http://www.sun.com/customers/index.xml?c=michigan.xml
BUSINESS CHALLENGE
SUN ENABLED
Professional Services Expertise
By using Sun products and Sun Professional Services for our
solution, we can scale horizontally, and we can scale vertically.
And we
dont have to change
one line of our software code to run dual-core, quad-core, or
sixteen-core machines or
any other hardware
that Sun provides.Jean-Luc Vaillant
CTO, LinkedIn
54% Query performance increase
39% Database size reduction
Monitoring capabilities to identify system bottlenecks and security vulnerabilities
Scalable infrastructure to
support future growth
LinkedIn Addresses Database Performance Issues
Enhance Web site performance for users, plan for future growth, create optimal structure for using multiple databases
Link to reference: http://www.sun.com/customers/index.xml?c=linkedin.xml
Trusted IT Consulting Services
Proven Expertise that Helps You Every Step of The Way
Easy as1-2-3-4
Plan and
Build
Customized On-Going Support, Remote Management and Training
Workshops,
Assessments
and Collaboration
Manage
Architect
Implement
Established Practices,
IP, Methodologies, Experiences
Assess
Suns Architect, Implement, and Manage (AIM) methodology defines how Suns project managersand delivery experts work on customer projects, including processes, workflows, workproducts, business rules, project controls, monitoring, quality, best practices, and rolesand responsibilities. AIM is Sarbanes-Oxley compliant and built on internationally recognized,industry-standard Projects in Controlled Environments (PRINCE2), Project ManagementInstitute (PMI), and IT Infrastructure Library(ITIL) methodologies.
Evaluate / AssessTeam with Sun Service experts to articulate a
vision for IT and how it can enable your businessFormulate a
strategy on how to execute the vision & Inform Executive
stakeholdersAddress issues such as regulatory compliance,
operational inefficiencies and unacceptable levels of
risk
ArchitectCreate an architectural roadmap that meets short term
goals and your long term visionAlign application requirements with
IT infrastructure designFocuses on Service Level Agreements and how
to achieve them
ImplementOptimize systems and improving business operations with
configuration and tuning assistanceImplement a dynamic and scalable
datacenter architecture that embodies open standardsManage risk of
interoperability problems in multi-vendor, heterogeneous
environments
ManageChoose the components of your IT infrastructure you would like us to manage.Learn how to manage change with operational excellenceSun conducts knowledge transfer and provides an open view to the activities conducted your behalf
Suns Professional Services Portfolio
IT
Consulting
Product
Consulting
SunTM Rapid Solutions
ASSESS, ARCHITECT, IMPLEMENT, MANAGE
Suns Professional Services Portfolio
ASSESS, ARCHITECT, IMPLEMENT, MANAGE
Server ServicesStorage ServicesSoftware Services
Identity ManagementHPCVirtual Desktop
Datacenter WebtierHPCCloud ComputingConsolidationMigrationVirtualizationSOAIdentity ManagementCustom Consulting
IT
Consulting
Product
Consulting
SunTM Rapid Solutions
IT
Consulting
Product
Consulting
SunTM Rapid Solutions
Services Designed to Meet Your Unique Needs
Best for: Clients with complex project scope or strategic IT projectsBenefits: Customized solution built to meet customer requirementsExamples: Datacenter Strategy and Design projects, or Compliance consulting
Best for: Clients who
are adding new Servers and Storage to their environmentBenefits:
Reduce risk, Implement quickly, Utilize best practices for Sun's
innovative technology Examples: New server implementation in
mission critical environment
Best for: Clients who need to efficiently implement an
integrated Systems and Services
IT solutionBenefits: Proven, pre-architected, and scalable
solution, speed to marketExamples: New HPC compute cluster with
integrated systems, software and support
Benefit to You
Transform your Sun product, technology and IP into meaningful business results
Increase the speed of deploying your solution and take full advantage of the new features
Lower the risk of implementation delays by utilizing proven methodologies and expert advise
Product Consulting
SUN INNOVATION
Coupled with Proven Processes and Expertise to Solve Your Business
Challenges
Systems
Storage
Network
Software
What We Do/How We Help
Leverages deep IT infrastructure expertise to bring the right people, skills, and experience to your technology project
Project Managers act as your single point of contact who provide
accountability for the coordination, contracts, and scheduling
activities
of your entire project
IT
Consulting
Product
Consulting
SunTM Rapid Solutions
ASSESS, ARCHITECT, IMPLEMENT, MANAGE
Effective Product implementation techniques should not be overlooked. Our Product Implemenation Services offer customer the abiility to preconfigured systems that allow for easy integration and time to market.......or....the ability to get custom configured systems using our consultants who utilize best practices and implementation methodologies that help you get the most out of your new equipment.OTHER Key messages:Don't make the mistake of integrating new technology into your existing environment with out understanding how to configure and optimize it for your specific environment.Sun's implementation experts help you get the full use out of your new technology purchase. With their deep understanding of Sun's innovative technologies, our consultants are trained to implement your technology such that you can take full advantage of the new features, all while being properly installed and configured.Lower your risk of implementing new technologies by usings Sun's experts who use proven planning and reporting methodology that focuses on budget, time, and availability requirements you can be assured that your project will be implemented as expected.
IT Consulting
Benefit to You
Align your business goals with your technology strategy
Optimize your existing network infrastructure to help drive down costs, lower risk and improve efficiencies
Utilize Sun's IT and business expertise to address compliance and regulatory issues
Helping You Transform Your Technology Investment into Meaningful Business Results
What We Do/How We Help
Tailored IT consulting services to meet your business needs
Optimize your datacenter and facilities for improved efficiencies
IT
Consulting
Product
Consulting
SunTM Rapid Solutions
ASSESS, ARCHITECT, IMPLEMENT, MANAGE
Consolidate for Simplicity and SavingsOptimize Current FacilitiesIT Consulting
Manage Total Lifecycle SecurelyMake the Business More AgileDesign for Business Continuity
Benefit to You
Accelerate your time to
deployment
Ensure high quality implementations with open technologies
Scalable solutions that grow
with you
Reusable Artifacts
for Extreme Productivity POWERED BY SUN
What We Do/How We Help
Experts collaborate with you to determine the appropriate mix of professional, managed, support and learning services, along with hardware and software components to fit your specific requirements
Pre-architected, scalable, and repeatable solutions built for immediate results
ASSESS, ARCHITECT, IMPLEMENT, MANAGE
Global Web BuildoutDatacenter EfficiencyHigh Performance ComputingSun Rapid Solutions
SunTM Rapid Solutions
IT
Consulting
Product
Consulting
SunTM Rapid Solutions
ASSESS, ARCHITECT, IMPLEMENT, MANAGE
Sun Rapid Solutions offer Pre-architected, scalable, and repeatable solutions built for immediate results. They are a set of ready-to-deploy solutions designed to target specific customer needs. Our rapid solutions are built using Sun IP, hardware, software, and service components that can help you to achieve high-quality implementations and get to market faster. * Accelerate your time to deployment * Ensure high quality implementations with open technologies * Scalable solutions that grow with you * Single point of contact * Leverage existing methodologies that are repeatable and proven to reduce business riskOptimized to fit your Requirements:Sun experts can conduct a workshop or assessment to determine the best solution for your specific business needs. We can develop the architectural and implementation plans necessary to create a proposal and a statement of work for you.We understand that one size doesn't fit all customers, so our experts will collaborate with you to determine the appropriate mix of professional, managed, support and learning services, along with hardware and software components to fit your specific requirements. By leveraging reusable artifacts including code, best practices, and proven methodologies, Sun will help create a customized solution to meet your unique business needs. Examples Include: Sun Compute Cluster: The Sun Compute Cluster gives you a ready-to-deploy, integrated HPC system with Sun x64 servers, high-performance networking options, and grid-ready management and resourcing software, all supported by services.Sun Managed Virtual Desktop: The Sun Managed Virtual Desktop provides a complete, pre-architected and fully integrated solution. It's offered as a service to deploy, host, manage, operate and support your virtual desktop environment.Sun Identity Provisioning Solution: The Identity Provisioning Solution is a pre-configured, high-performing platform that combines hardware, software and services components to centralize control of your secure operations and deliver robust system-wide provisioning for HR synchronization and end-user self-service.
TECHNOLOGY
Technology and Project Expertise
KNOWLEDGE
PROCESS
PARTNERS
SunScope project delivery methods
IP and best practices repository
Sigma-based technical delivery methodology
Prince two project management methodology
Technical assurance review
On-line tools (i-Runbook)
Pre-configured technology solutions
Remote monitoring and management
Best-of-class partner alliances
Sun product and technology certification
How We Differentiate
Technology:
We have core expertise in every element of the IT lifecycle from
design through retirement and offer tools, technology and solutions
to achieve client objectives, in a timely manner.Technologies such
as open source technologies, Sun IP (i.e.: multi-core technology,
Open Storage, Java technology, etc), heterogeneous network
infrastructures, datacenter efficiency, innovative datacenter
design, HPC and Webtier/IdM, and virtualization/optimization
strategies.Knowledge:
Expertise in every element of the IT lifecycle from design through
retirement and offer tools, technology and solutions to achieve
client objectives, in a timely manner.Consultants with skill sets
in open source technologies, Sun IP (i.e.: multi-core technology,
Open Storage, Java technology, etc), heterogeneous network
infrastructures, datacenter efficiency, innovative datacenter
design, HPC and Webtier/IdM, and virtualization/optimization
strategiesProcesses:
Project management and technicaldelivery processes that focus on
managing risk\Proven project management and delivery methodologies
based on Prince2, ITIL, Six Sigma, PMI Industry-leading best
practices applied to your complex IT projectBenefts include:
Protection for your investments in technology and trainingBenefits
include: Consistent delivery of high-quality
solutionsPartners:
We also leverage our partners to complement our IT consulting and
technology expertise with their specialized expertise in business
process re-engineering, management consulting, organizational
change management, application development, and specific technical
expertise (switches, networking gear, HVAC, etc) in order to
provide customers with a completely seamless and integrated IT
solution.
Take the Next Step
Access our
services experts
who will help youApply Expertise
and Innovation to your network infrastructure
Business
Strategies
Business
Operations
IT
Strategies
IT
Operations
Sun Services
Workshops
sun.com/service/professionalservices/
We offer a variety of services workshops designed to help you assess, strategize or conceptualize with our experts in order to help you align IT with your business goals. Utilizing an interactive workshop format, Sun consultants work with you to understand the challenges of your network infrastructure, articulate the operational vision that best meets your organization's business needs, and develop an action plan that is strongly connected to and driven from actual business requirements for getting there. Additionally, we encourage you to schedule a visit to one of our Sun Solution Centers to see how Sun's technology and expertise can be leveraged in your nextwork infrastructure..
THANK YOU
The Network is the Computer.TM
Presenters Name
firstname.lastname@sun.com
Appendix
Collaboration, Identify Target State and Gap Analysis
SunScope - Expert Project Delivery
Sun Helps You Every Step of the Way
Solution Identification and Selection
Solution Engineering
Construction, Validation
and Monitoring
Customized On-Going Support,
Remote Management Training
1. Discovery
2. Synthesis
3. Design
4. Execute
and Realize
5. Sustain
Suns Architect, Implement, and Manage (AIM) methodology defines
how Suns project managersand delivery experts work on customer
projects, including processes, workflows, workproducts, business
rules, project controls, monitoring, quality, best practices, and
rolesand responsibilities. AIM is Sarbanes-Oxley compliant and
built on internationally recognized,industry-standard Projects in
Controlled Environments (PRINCE2), Project ManagementInstitute
(PMI), and IT Infrastructure Library(ITIL) methodologies.Evaluate /
AssessTeam with Sun Service experts to articulate a vision for IT
and how it can enable your businessFormulate a strategy on how to
execute the vision & Inform Executive stakeholdersAddress
issues such as regulatory compliance, operational inefficiencies
and unacceptable levels of riskArchitectCreate an architectural
roadmap that meets short term goals and your long term visionAlign
application requirements with IT infrastructure designFocuses on
Service Level Agreements and how to achieve themImplementOptimize
systems and improving business operations with configuration and
tuning assistanceImplement a dynamic and scalable datacenter
architecture that embodies open standardsManage risk of
interoperability problems in multi-vendor, heterogeneous
environmentsManageChoose the components of your IT infrastructure
you would like us to manage.Learn how to manage change with
operational excellenceSun conducts knowledge transfer and provides
an open view to the activities conducted
your behalf
Why SunScope is Important
to You
Collaboration, Identify Target State and Gap Analysis
Solution identification and Selection
Solution Engineering
Construction, Validation
and Monitoring
Customized On-Going Support,
Remote Management Training
1. Discovery
2. Synthesis
3. Design
4. Execute
and Realize
5. Sustain
An interactive client-focused
delivery model
Interconnected to Suns IP,
Field Best Practices and
Tools Repositories
A Sigma-based Technical
Delivery Methodology
High Quality Solutions
Customized
Delivery
On-Going
Feedback
Sun Professional Services aligns your business goals with your technology strategy to drive velocity and maximize value. Sun is the trusted advisor who understands your needs and requirements before developing the right solution for you.The first step is understanding what your goals are, then building an IT strategy to support them.
Key Project Activities
1. Discovery
2. Synthesis
3. Design
4. Execute
and Realize
5. Sustain
Key Results
Design Solution Option(s)
Perform Solution Valuation
Create Program Plans for Solution Deployment and Gap Remediation
Identify client Enablers and Inhibitors
Define Target State Vision and Critical Success Factors
Perform Gap Analysis
Engineer Solution
Build in Systemic Qualities Required
Validate and Finalize Implementation Plans and Expectations
Monitor and Report on Implementation Activities and Results
Conduct Milestone Checkpoints with Stakeholders
Monitoring of Key Performance Indicators
Publish IT Health Reports and Dashboards
Institutionalize IT Management Policies
Sun Professional Services aligns your business goals with your technology strategy to drive velocity and maximize value. Sun is the trusted advisor who understands your needs and requirements before developing the right solution for you.The first step is understanding what your goals are, then building an IT strategy to support them.
PS Portfolio Overview
Competitive financial offerings
Potential to eliminate capital expenditures
TCO reduction via technology refresh
Solutions tailored to business needs
Improved balance sheet ratios
Preservation of credit lines and capital
Elimination of end-of-life disposal risks
IT investment protection strategies
Access to technology on your time table
Sun Microsystems
Global Financial Services
sun.com/leasing
Sun Microsystems, Inc.
Page
Click to edit the title text format
Click to edit the outline text format
Second Outline Level
Sun Confidential: Internal Only
Click to edit the notes format
Page
Click to edit the title text format
Presenters Name
Presenters Title
Presenters Company
Click to edit the notes format
Page
AssessmentServicesArchitectureServicesImplementation ServicesManagedServicesBusiness Continuity/Disaster Recovery AssessmentsSun Virtualization Suite of ServicesSun Application Readiness ServiceSun Managed OperationsEco Services SuiteDatacenter Services Sun Data Migration ServicesSun Interim Operations ManagementEncryption ServicesDynamic InfrastructureSun i-Runbook ServicesIT Service Management Optimization ServicesJava Enterprise Systems ServicesService Oriented ArchitectureSun Enterprise Migration SuiteSun Managed Relocation ServicesOperations Capabilities AssessmentIdentity Management ServicesSun Data Readiness ServicePerformance Analysis and Capacity PlanningSun Datacenter Design, Strategy, Build ServicesSun Cluster Implementation ServicesService Definition WorkshopSun Modular Datacenter SuiteSolaris 10 Evaluation ServiceSun Datacenter ExpressStorage Assessment ServicesSun Unified Storage Data Migration Service
???Page ??? (???)05/08/2009, 17:04:00Page /
Recommended