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www.ovum.com
© Copyright Ovum 2014. All rights reserved.
eGovernment workshop
Connect2Connect Summit
Dar es Salaam, 28th July 2015
Danson Njue, Research Analyst, Africa
2© Copyright Ovum 2014. All rights reserved.
Contents
About Ovum
Ovum stats – Africa
eGovernment :- concept, UN rankings, barriers to eGovernment
Examples of eGovernment initiatives
3© Copyright Ovum 2014. All rights reserved.
OVUM + Informa = “The Telecom Powerhouse”
Telecoms
Communications, Services, Devices,
VAS
Media & Entertainment
TV, Music, Gaming,
Advertising, Publishing
ICTTechnologies &
markets
Providing an integrated view of changing markets
72 analysts
Enterprise IT for Telcos
SecurityBYODCloud solutions Enterprise mobileProductivity solutions
91 analysts
17 analysts
Media Technology
Telco Media
Telco TV, music, gaming, advertising
Telco ICT
OSS, BSSBig data analyticsBusiness change & customer experience SDN, NFV, CDN
190+ analysts in
total
4© Copyright Ovum 2014. All rights reserved.
Ovum Stats:- Africa
1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14 1Q150
100,000,000200,000,000300,000,000400,000,000500,000,000600,000,000700,000,000800,000,000900,000,000
1,000,000,000
60.0%62.0%64.0%66.0%68.0%70.0%72.0%74.0%76.0%78.0%80.0%
Africa, mobile subscriptions and penetration, 1Q13-1Q15
Subscriptions (mn) Penetration rateSubscri
pti
ons (
millions)
Penetr
ati
on r
ate
, (
%)
• Over 900 million mobile subscriptions and 75% penetration rate by end 1Q15
• Over 150 million mobile broadband subscriptions by end 2014
• 127 million smartphones (14% of total subscriptions) by end 2014
African governments can leverage on growth in mobile and broadband penetration to enable the populations to access government services remotely. mobile is a key remote
access tool.
Source: Ovum
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eGovernment:- concept
eGovernment is the art of applying available technologies by governments to existing manual tasks to promote digital interactions between government and its citizens, other government agencies, businesses, employees and so on.
Government
Citizens
(G2C)
Any
(G2X)
Educational Institutions
(G2EI)
Other government agencies
(G2G)
Employees
(G2E)
Drivers for eGovernment adoption
• Increased penetration of ICT based services – mobile connectivity
• Need for citizens to interact with governments organisations digitally for improved accountability
• Need for governments to improve efficiency in service delivery and to boost economic activity
• Need for governments to facilitate accessibility of government-based services
• Citizens expect public services to deliver similar levels of response, transparency, and customer-centricity to those provided by private organizations
Source: Ovum
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eGovernment rankings
World average
Global eGovernment Development Index, 2014
Country EGDI 2014 Rank 2012 Rank
Tunisia 0.5390 75 103
Mauritius 0.5338 76 93
Egypt 0.5129 80 107
Seychelles 0.5113 81 84
Morocco 0.5060 82 120
South Africa 0.4869 93 101
Botswana 0.4198 112 121
Namibia 0.3880 117 123
Kenya 0.3805 119 119
Libya 0.3753 121 191
Top 10 countries in Africa, 2014
Source: UNPAN
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Barriers to adoption of eGovernment services
Low rate of literacy, especially on ICT
Underdeveloped telecommunication infrastructure (broadband infrastructure) to support eGovernment applications
Lack of political will to transform towards more transparent and citizen-centred governance
Lack of appropriate legal and regulatory frameworks
Increased cyber security threats
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Examples of eGovernment initiatives in Africa (1)
Government to Citizen (G2C)
• Includes such applications as e-Banking, e-Procurement, e-Education, e-Health etc.
• Examples include:- the Rwanda Online Platform, Kenya Revenue Authority iTax system, Mauritius Government Online Centre, Kenya’s e-procurement system – IFMIS, Kenya’s eCitizen platform, e-Service Gateway Seychelles
Government to Business (G2B)
• Services between government and the businesses to share information on regulations, policies, licensing, payment of taxes, e-procurement etc.
• Examples includes, the Contribution Network Project (CNP) Mauritius, Kenya’s e-procurement system – IFMIS
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Examples of eGovernment initiatives in Africa (2)
Government to Government (G2G) – (e-Administration)
• Government’s use of ICT to improve public administration processes for better service delivery.
• Common with devolved systems of governments where central government needs to connect with the devolved units.
• Examples; The WoredaNet project of the government of Ethiopia
Government-to-Any (G2X)
• Government’s ICT-enabled services to non-citizens such as the online issuance of visas and foreign investors
• Examples; Rwanda’s Online Platform and Kenya’s eCitizen platform
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Birth registration services in Cote d’Ivoire and Senegal
• According to UNICEF about 66% of births are not registered in sub-Saharan Africa. In Senegal and Cote d’Ivoire, a mobile-based service is used to register new births. Registration done via SMS or mobile app by appointed agents in a village or the village chief.
Examples of m/eGovernment initiatives in Africa (3)
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Election board available via SMS
• Since November 2012, the Burkina Faso election board can be consulted via SMS. Subscribers from any network can send the key word “CENI” (Acronym for the electoral commission) and their voting card number to a short code from any network, The service is charged XOF200 (US$0.39) per message sent. The service is also available online via the electoral commission’s website.
Examples of m/eGovernment initiatives in Africa (4)
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Nigeria’s ‘free phones for farmers’ plan
• In 4Q12, Nigeria’s Federal Ministry of Agriculture and Rural Development announced plans for a program under which free phones would be distributed to farmers.
• Under the program, farmers would acquire mobile phones through network operators in their locality, paying for the devices with vouchers issued by the government.
• The government would work in partnership with mobile operators to ensure the devices are available in their retail outlets.
• Once a farmer buys a phone and a SIM card, an e-wallet account is opened through which he can receive vouchers to buy fertilizer and seeds at subsidized rates.
Examples of m/eGovernment initiatives in Africa (5)
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Examples of m/eGovernment initiatives in Africa (6)
Governments adopt MFS for salary payments and tax collection
In 1Q13, DRC authorities extended salary payments via MFS to more civil servants. The system was initiated in 4Q12, when about 800 police officers and soldiers started being paid via MFS.
In August 2012, the Tanzania Revenue Authority (TRA) partnered with Vodacom on collection of the motor vehicle road license fee using MPESA.
In 1Q13, Mauritius Revenue Authority (MRA) partnered with MNO Orange to enable tax payments via MFS Orange Money.
In 1Q15, Cameroon’s tax authority (Direction Generale des Impots) has partnered with MTN and Orange to enable citizens to pay taxes via the mobile financial platforms MTN Mobile Money and Orange Money
In Cote d’Ivoire, the postal service authority, La Poste
is using its mobile money service, M-Poste, to distribute state-school funds.
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Thank you
danson.njue@ovum.com
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