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Welcome to MindTouch. This is a brief overview of our product, mission, vision, values and some suggestions to work and live by.
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Welcome MindTouchers:
Mission, Values and Culture
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Rapidly transform how all businesses support customers’ success by revolutionizing help knowledge.
Mission
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Be the global standard for authoring, organizing and consuming help knowledge.
Vision
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Grit Courage and resolve; strength of character
AgilityThe ability to move quickly and effectively; nimbleness and elegance; requires practice and process;
LeadershipAccountability; deeply understanding and effectively communicating; confidence with humility
Collaborative Transparency and communication; team focused; cross-departmental and cross-disciplines
LearningBeginners mind; arete
ScaleSeek scalable and repeatable solutions; avoid one-off quick fixes
Values
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MindTouch Overview:
Who are we?
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MindTouch Historical Overview
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1. A product that our customers love so much they recommend us and
2. a culture that attracts smart, ambitious and good people who want to work hard creating something great.
Historical Objectives
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1. A product that our customers love so much they recommend us and
2. a culture that attracts smart, ambitious and good people who want to work hard creating something great.
Historical Broad Objectives
Maintain and Grow
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Key Concepts:
Culture
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Shosin
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An attitude of openness, eagerness and lack of preconceptions when studying a subject, even when studying at an advanced level, just as a beginner in that subject would.
Beginners Mind
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Arete
Pursuit of excellence and virtue; fulfillment of purpose; striving to achieve one’s full potential.
A focus on life-long learning and self-improvement.
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Honesty
Bullshit does not scale.
Sometimes painful, but always worth it.
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Some Suggestions
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On Work
1. Have a personal WHY
2. Also, don’t just do, but know WHY it matters
3. Create a personal charterYour personal vision, mission, values, methods, obstacles and measures
4. Focus on value for our customersSaaSERVICE - We are in the service of our customers
You are the product
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1. Take risks
2. Be grateful
3. Be excited
4. Be weird
5. Have fun
On Life
Photo Credit: Thomas Hawk
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www.MindTouch.com/jobs
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