Microsoft Unified Communication - Exchange Server 2010 Outlook Web App Presentation

Exchange Server 2010 Outlook Web App

NameTitleMicrosoft Corporation

The Right Tool for the Job

Exchange Enterprise Topology

Enterprise Network

ExternalSMTP

servers

Edge TransportRouting and

AV/AS

Phone system (PBX or VOIP)

Client AccessClient

connectivityWeb services

Hub TransportRouting and

policy

Web browser

Outlook (remote user)

Mobile phone

Outlook (local user)

Line of business application

Unified Messaging

Voice mail and voice access

MailboxStorage of

mailbox items

• View conversations in context• Hide repeated information

• View all messages• Take action on conversations

Conversation View

• See and set presence

• Chat using instant messaging (IM)

• Start a chat from anywhere

• IM log in from multiple locations

• Presence throughout Outlook Web App

IM and Presence

Unified Messaging CardVoice mail is now an attached MP3 fileInline playerTranscription is visible

Nickname Cache• Names shared

across mobile and the Web

Search and Filter

• Search− Current folder− Current and sub-folders− All folders− Advance search

• Filter− Default options− User-selected− Use with search

Favorites FoldersFavorites folders are easily accessibleYou can add any folder to favoritesEven add search folders for common searches

Protected E-mailView Information Rights Management (IRM) e-mailSend IRM-protected e-mail

Protected Voice MailProtected voice mail access (Icon identified)Streamed audio means no attachments (Internet

Explorer only)Forwarding of the message is

disabled

Online ArchiveAccess your archive from the WebArchive in the folder listTreat like any other folder

Delegate AccessAccess delegated inboxInbox shows up in folder listAccess is controlled by inbox owner

Side-by-Side CalendarsMultiple personal calendarsAdd a shared calendarView calendars side-by-side

Delivery Reports

• See whether a message was delivered− Happens at the

transport role− Not the same as

a read receipt

• Results:− Pending− Rejected− Unknown− Transferred

MailTipsBenefits• Early warning system

− Out of office− External recipient− Reply all on BCC− Moderated DL− Restricted recipient− Lots of recipients

• Know what you can’t do− Restricted DL− Message size− Mailbox full

Examples • Avoid heavy server load• Prevent policy violations• Custom MailTip

Browser Support

Calendar Sharing

• Share calendars internally or externally

• Trust can be set by user or by domain

• Once trust is set, everything is transparent

• Admin control is provided

Calendar Sharing

Exchange Server 2010Exchange Server 2010

Admin sets up trust with Microsoft Federation Gateway

Microsoft Federation GatewayContoso Inc. Fabrikam Inc.

Admin sets up trust another organizationUsers can now see calendars from other organizations

Intranet Internet Intranet

SMS Sync• Send/Receive SMS text messages from Outlook Web

App • View SMS conversations• Archive and search old SMS, or restore to phone

SMS Messaging

SMS Provider

TextMsg

User sends text message from Outlook to recipientUser creates an account with service providerUser configures Outlook to use service provider

RecipientUser

How does the recipient respond?

Cell NetworkInternet

SMS Sync

Exchange Server 2010

SSL

SSL

1) OWA sends a text message to Exchange Server2) Exchange ActiveSync® (EAS) connection used to send SMS to user’s phone Benefits:• User can use Outlook Web App, Outlook, and Outlook Mobile to respond• SMS messages are backed up on the server• Recipients can respond to messages• User can switch “screens” while still seeing all their messages

3) User’s cell phone sends the SMS to the recipient4) Recipient responds to the SMS 5) All SMS are sent to Exchange through EAS for all “screens”

TextMsg

Recipient

User

IntranetInternetCell Network

Recap

• Outlook Web App for Internet Explorer, Firefox, and Safari

• Conversation view• Ignore/Move conversation• Virtual list view• Presence• Instant messaging• Nickname cache• Unified Messaging card• Calendar sharing

• Side-by-side calendar view• Message tracking• SMS Sync• Favorites folders• Advanced search• Archiving• Distribution group creation• Information Rights

Management• Delegate access

Session Takeaways

• Outlook Web App is cross-browser compatible

• Outlook Web App now enables even more Unified Communications scenarios

− SMS− Instant messaging− Voice mail− Calendar sharing

• Outlook Web App extends desktop productivity to the Web

© 2009 Microsoft Corporation. All rights reserved. Microsoft, Active Directory, Exchange ActiveSync, Forefront, Internet Explorer, Outlook, and other product names are or may be registered trademarks and/or trademarks of Microsoft Corporation in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE

INFORMATION IN THIS PRESENTATION.