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Microsoft Lync Server 2010
October 2010
Tweet about your experience at the Softchoice Discovery Series Events!
#SCDiscovery
Today’s AgendaIntro to Softchoice
What is Unified Communications?
Current Communication Challenges
Why Microsoft UC?
Introducing Microsoft Lync Server 2010
Architecture, Deployment, Licensing
Q&A
• US$1 billion in Sales (2009) • #1 MS EA Advisor in North America• 40+ local sales offices & 5 call centers• 19,000 Customers
• 900 employees• Canada’s Top Solution Provider
– Computer Dealer News Magazine• Canadian Headquarters• Traded on TSX Symbol: SO
Softchoice at a Glance
• Microsoft Managed Partner in US since 1997
• Manage most EA’s in North America• Microsoft LAR of year in 2009 • Customer Acquisition and Retention
Award 2009• DDPS, SDPS and EDPS Certified• 28 Microsoft Business Development Team
members including 6 Microsoft Enterprise Architects
SpeakerRahul Argade – Solutions Architect for Microsoft Technologies
Unified Communication is the direct result of the convergence of communications and applications.
The integration of real-time communication services such as Instant Messaging (chat), presence
information, telephony (including IP telephony), video conferencing, call control and speech recognition with non-real-time communication services such as unified
messaging (integrated voicemail, e-mail, SMS and fax).
What is Unified Communications?
(Too) Many Technologies
End-users and IT Staff may be Overwhelmed
For End Users• Shifting Workforce: More remote users than ever• Typical businesses average 6 devices & 5 communication apps per
person• Learning curve just to be able to communicate• Travel is expensive and inefficient
For IT Admins• Too much infrastructure to manage, too many user accounts• Technology that isn’t integrated• A prevailing “do more with less” attitude• IT staff turnover & training issues
Authentication
Administration
Storage
Compliance
Unified Experience
AudioConferencing
E-mail andCalendaring
WebConferencing Telephony
VideoConferencing Voice Mail
InstantMessaging (IM)
Authentication
Administration
Storage
User Experience
Authentication
Administration
Storage
UserExperience
Authentication
Administration
Storage
User Experience
Authentication
Administration
Storage
UserExperience Authentication
Administration
Storage
User Experience
Authentication
Administration
Storage
UserExperience
Authentication
Administration
Storage
User Experience
Telephony andVoice Mail
InstantMessaging
E-mail andCalendaring
Unified Conferencing: Audio, Video,
Web
On-Premises In the Cloud
The Business Impact of UCDrives up Productivity• Maximize individual productivity• Increase collaboration among employees, partners and
customers• Get projects done faster / more efficiently
Drives down Costs• Reduced # of systems = reduced power, cooling, and overall
infrastructure costs• “Do more with less”• Lower travel costs• Decrease telephony/conferencing costs• Speed learning curve for new employees
Why Microsoft’s Unified Communications Solution?
Gartner on Microsoft UCTo be included in this Magic Quadrant, solution providers must have at least three of these technologies in their UC solution:
• Voice and Telephony
• Conferencing
• Messaging
• Presence and IM
• Clients (thick, thin, PDA)
• Communications Applications
http://www.gartner.com/technology/media-products/reprints/microsoft/vol10/article19/article19.html
Microsoft’s History with IMCloud Based IM Solutions
Personal IM Solutions:• MSN Messenger 1.0 (1999)• MSN Messenger 3.0 (2000)
PC-to-PC, PC-to-Voice (Net2Phone)• MSN Messenger 4.5 (2001)
5-person Group Chat
Corporate IM Solutions:• Windows Messenger (2001)
SIP support, file xfer, app sharing, and whiteboarding
RTC API Support• Office Communications Online
On-Prem IM Solutions
Corporate Solutions:• Exchange 2000 IM Service• Live Communication Server 2003 (LCS)• Live Communication Server 2005 • Office Communicator Server 2007 (OCS)• Office Communications Server 2007 R2• Lync Server 2010
* Microsoft reports 330 million monthly Windows Live Messenger users as of 2009
What’s in the Client?
The Lync Server 2010 Client Experience
Choose WHO to communicate with…
Browse Contacts Search For People
…and choose HOW you want to communicate!
Call People See People Follow People
• No more Live Meeting client!• Lync Meeting Recorder – record in
WMV format• Panoramic HD video• Infrastructure consolidation• Users benefit from a truly
converged client experience
Conferencing Enhancements
Mobile Clients:Interoperability in Action
• Communicator Mobile• iDialog for iPhone• FUZE for iPhone & Blackberry• Blackberry Office Communicator• Microsoft Office Communicator for Windows Mobile
• Silverlight-based web client • 3rd party Linux clients • “Lync for Mac” – new Lync client in Office 2011 for Mac
Lync Connects People in New Ways, Anytime and Anywhere
Access messages through your PC, mobile device, or the WebConnect in real time across devices from a familiar interface
PC WebMobile
New Lync 2010 Client Features:
Contact Cards – available across Office & SharePointUnified Contact Store – all contacts in a single viewActivity Feeds – Facebook-style status updates from peersSkill Search – search SharePoint personal sites for the right skillConversation View – list all communication (meetings, voices calls, IM’s, etc) that you’ve had with someoneDevice Transfer – go from desktop VoIP to laptop to mobile phone
Microsoft Lync Server 2010:What’s new in Voice?
Microsoft Lync Server 2010▪ Integrated conferencing experience▪ Enhanced 9-1-1 for NA▪ Survivable branch appliances▪ Call admission control
▪ More options for devices (including lower cost)▪ Call park and malicious call trace▪ Additional data center survivability options
Microsoft Office Communications Server 2007
▪ “Anywhere access”▪ IM and rich presence▪ Desktop integration▪ Voice features for mobile workers▪ Unified messaging with Microsoft Exchange
2007▪ Audio and video conferencing▪ Web conferencing (Microsoft Live Meeting
client)
Microsoft Office Communications Server 2007 R2
▪ Desktop sharing▪ Dial-in audio conferencing▪ Higher resolution video▪ Single number reach▪ Attendant console▪ Response groups▪ SIP trunking
Instant Messaging
Unified Conferencing: Audio, Video, Web
Telephony and Voice Mail
Lync Server 2010 delivers on Critical Voice Features
Interoperability - Choice in Voice!
Microsoft Lync Server 2010 can replace your PBX, but its not a one size fits all solution
Replace your entire PBX to create a complete UC solution Enhance existing PBX with VoIP, or Add IM, Presence, and Conferencing to your PBX
Call Admission Control: Enforce bandwidth policies, QoS for audio/video, max bandwidth per session, Internet overflow for video
Traditionally QoS functionality required expensive network gear
Malicious Call Trace: flag harassing or threatening calls, trace calling number, gateway/SIP trunk
Call Quality Notification: notifies you of bad connections
Visual Voicemail
Call Routing: forward calls to another line or “simulring” (cell, home phone, etc)
Call Park: Determine who’s allowed into conference based on invited/uninvited, authenticated/anonymous, locked/unlocked meeting, etc
Device Transfer: switch between devices during call (headset, IP/USB phone, etc)
Voice Client Features
Survivable Branch Appliance (SBA): • Leverages a PSTN connection for backup dialtone
and fails back to WAN link when available again• SBA VendorsData Center Resiliency:• Failover dial tone to alternative datacenters• Active/Passive Registrar failoverMedia Bypass: • No longer need mediation server in remote locations• No longer needed for IP-PBX interopE-911: • Native 911 location awareness• New Location Information Server role
Voice Server Features
SBA - User ExperienceFeatures Available with WAN Down
PSTN Inbound and Outbound calls
Intra-Site calls, Inter site calls (PSTN Rerouting)
Hold, Retrieve, Transfer
Authentication, Authorization
Voicemail Deposit (Redirect to ExUM in Data Center)
Voicemail Retrieve (through PSTN)
Call Forwarding, SimulRing, Boss-Admin, Team-call
Call Detail Records (CDR)
All 2 Party Intra Site communicationsAudio Conferencing through PSTN
Contact Search
Features Unavailable
Inter-site Data (IM, App Sharing, etc.)
Conferencing (IM, Video and Web)Presence & DND based routing
Modify Presence or Change Call Forwarding Settings
Contact List
Response Group and Call Park
WAN UpAll Features Available
WAN DownBasic Voice Features Available
Resilient Lync Server 2010 clients: Lync, Attendant Console, Lync Phone Edition
Mobility Features • New hardware/software partners – over 30 Lync certified partners!• Improved device monitoring & reporting – IP Phone Inventory Report, User
Activity Report, Call Quality Report, P2P Session Detail Report• Single Number Reach
Audiocodes Mediant 1000 –1U, 4E1/T1, redundant power supply, MSBG-Firewall, Routing engineMediant 2000 – 1U, 480 concurrent calls, redundant power supply
Dialogic DMG 4000, 1U, 4 E1/T1, Redundant power supply
Ferrari 1U, 4 E1/T1, Redundant Power supply
HP SBA Module running on Procurve 54xx switch Chassis. Redundant Power supply, 8 E1/T1, Layer 2 functionality
NET UX Series. 1U, 8 E1/T1, Redundant power supply. MSBG-Firewall, Routing engine
SBA - Partner SolutionsAudiocodes: Existing M1k and M2k gateways can be converted to SBA
Dialogic: Existing DMG4000 Hybrid can be converted to SBA
NET: New HW to support SBA. Migration plan for customers wanting to move to UX platform.
Ferrari: Existing R2 Hybrid gateway can be converted into SBA
HP: Customers using ProCurve switches can convert it into a SBA by buying the module
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MS BOA
Lync Phone: Home Screen & Calendar
Contact Info…
Forwarding Options…
Microsoft Lync Server 2010:Extensibility
Extend Communications to Business ProcessesIntegrate presence with line of business applications
Contextual CollaborationOn the device—person to person
Streamline Communications:▪ “Enhanced Presence”▪ “Click to Communicate” ▪ Communications context
Business Process CommunicationsIn the middle-tier—machine to person
Cut-down Human Latency:▪ Notifications and Alerts▪ Outbound Calls▪ Expert Finder
Anywhere Information AccessAnywhere, any device—person to machine
Extend the Reach of the Application:▪ Web Chat▪ Query-Response Bots▪ Interactive Voice Response
Productivity-Enhancing Apps
Efficient Application CreationEnterprise-Grade Platform Extensible Software
Foundation
Interoperable and Extensible Platform
Lync 2010 works with other Microsoft Applications and third-party vendor technologies
»Integrate and Enhance Existing Investments
Take advantage of interoperability to replace, enhance, or add voice options
»Offer Choice in Voice
Integrate presence with line of business applications
»Extend Communications to Business Processes
Contextual Conversations
Microsoft Lync Server 2010: Architecture & Deployment
Improved Infrastructure• Central Management Store – XML stored in SQL containing
Topology, Policies, and Configuration.
• Virtualization support for all server roles
• Visual infrastructure planning with Lync 2010 Planning Tool and Topology Builder
• Improved monitoring on services, components, and voice quality
• Improved System Center Operations Manager MP
Infrastructure Considerations: Active Directory Requirements DNS Requirements Certificate Infrastructure Requirements (Internal CA, PKI) High Availability requirements (hardware load balancers, SQL cluster, etc) Network Requirements (QoS, bandwidth, session resiliency) Monitoring (define voice quality success)
Telephony Considerations: What devices are in my environment (desk, mobile, etc) Pure IP PBX solution or integrate with existing PBX? What are my existing Dial Plan, Policy, and Routes? What are my user’s dialing patterns for outbound and internal calls? What are my VOIP Integration options with existing infrastructure?
6 Steps to Ensure Adoption:1. Develop Readiness Plan Review organizational requirements, success metric
2. Define Support Strategy Define support resources / escalation plan
3. Pilot Program Key user groups, usage scenarios, validate deployment
4. Training Plan Develop end-user training courses
5. Generate Awareness Keep users informed, advertise launch, prepare everyone!
6. Measure Usage and Adoption Establish reporting to assess usage/adoption
Planning Tool & Topology Builder• Recommends a multi-site topology
based on your inputs• Provides WAN bandwidth est.• Exportable XML imported into
Topology Builder• Compatible with Visio
Microsoft Lync Server 2010:Licensing Changes
Enterprise Voice Licensing Lync Server 2010 Standard CAL Lync Server 2010 Enterprise CAL Lync Server 2010 Plus CAL
Instant Messaging and Presence
Audio, Video, and Web Conferencing
Grandfathering Policy• From Now until 12/31/2010
– New L/SA CoreCAL Customers & existing CoreCAL SA customers can add OCS Std CAL for 50% off!
Licensing Changes and OCS Grandfather Policy
Q & A
Appendices
Hardware Requirements“Frontend” (FE) Spec* CPU 8 cores (Dual Quad-Core) 2.00 GHz+ 12 gigabytes (GB)* Attached storage (hard disk drive 10K rpm+, 72GB+) Applicable to other roles (Edge,
Monitoring/Archiving) 2 network cards (NICs) 1 GB+ per second (GBps)
* Baseline for 100,000 user pool with 10 FEs and 1 BE
“Backend” (BE) Spec* CPU 8 cores (Dual Quad-Core) 2.00 GHz+ 32 GB* Attached storage (10Krpm+, 72GB+), multiple
spindles 2 NICs 1 GBps+
Server Virtualization supportIncluding Audio/Video/AppSharing roles
Lync Server 2010 Server Roles Archiving and Monitoring Server Role Audio/Video Conferencing Server Role Central Management Server Role Lync Web Application Server Role Director Role Edge Server Role Group Chat Server Role Mediation Server Role Reach Application Sharing Server Role Survivable Branch Appliance Role Unified Communications Application Server Role Web Conferencing Server Role
Planning Tool
Sample architecture for 3000 voice enabled users
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