Library Services in HE Mobile Access

DELIVERY OF LIBRARY SERVICES VIA MOBILE DEVICES

B Y A D A M W A T S O N

OVERVIEW

• Why do we need to provision mobile

access?

• The Leeds Met Library Mobile

Investigation

Method

Survey Results

Recommendations

• Smart phones and tablet devices

• Mobile internet access and wireless hotspots

• In the UK 91% of adults own a mobile phone

• 27% of adults own a smartphone

• 47% of teenagers own a smartphone

• Smartphone Market share

• Android 28%

• iPhone 26%

• BlackBerry 14%

GENERAL BACKGROUND

UK MOBILE DEVICE RESEARCH

PhoneSmartphoneNo Phone

2011 survey of Edinburgh University Students found

that:

• 67% of students owned a smartphone

• Only 16% of students had no form of mobile

internet access.

HIGHER EDUCATION BACKGROUND

Catalogue

• All services owned by LLI

• Services that are accessed via Library services

Consult

• With students on the importance of each service via a

survey

Investigate

• Other HE and non-HE mobile implementations

• Technical solutions for each service

Recommend

• Low/no cost quick fixes

• Medium to long term solutions; resources and institutional

collaboration.

METHODOLOGY

SERVICES IN SCOPE MATRIX

• Bradford

• Huddersfield

• Sheffield

• Sheffield Hallam

• University of Central Lancashire

• Coventry

• London Metropolitan University

MOBILE ACCESS IN HIGHER EDUCATION

TYPICAL SERVICES PROVIDED

EXAMPLE APPS

Blackboard Mobile Learn CampusM

VLE

LoansLibrary

Catalogue

Portal

RepositoryLibrary Online

CATALOGUE OF OUR CURRENT SERVICES

SURVEY

• 540 respondents (2.5%)

• 98% of students own an web enabled phone

• The top three mobile devices

• iPhone (47.5%)

• Android (25.7%)

• Blackberry (23.3%)

SURVEY RESULTS

• 22.3% of respondents regularly used a tablet

device

• 82% of students have accessed a Leeds Met

website from a mobile device

• 56% found this experience satisfactory

SURVEY RESULTS

ANALYSIS AND REPORT

1. Timetables2. Emails3. X-stream VLE4. X-stream Portal5. Library

Catalogue

TOP 10 SERVICES

0 10 20 30 40 50 60 70 80 90

Timetables

Email

X-stream VLE (Lecture Slides, Assignements)

X-stream Portal (Announcements, Campus Information)

Library Catalogue / Library Account

Library Online (Open Hours, Subject Pages)

Exam Papers

PC Availability Service

Maps / Floor Plans

Skills for Learning (Tutorials on Referencing, I T Skills etc)

RESULTS

Android iOS Blackberry Other0

5

10

15

20

25

30

35

40

45

50

GeneralLMU

OPTIONS ANALYSIS

CURRENT AND POSSIBLE SUPPLIERS

HOW CAN WE IMPROVE MOBILE ACCESS?

VALUE ADDED FEEDBACK

• Overwhelming feeling against charging for

Apps

• Students feel we should already have mobile

access

• Most of our students use iPhone, Android or

Blackberry.

• The five most important services are;

Timetables, Emails, X-stream VLE, X-stream

Portal and Library Catalogue

• Other feedback mentioned Wi-Fi, Single Sign-

On, Results Online, Mobile Printing and

Simplicity…

SURVEY CONCLUSIONS

QUICK/ LOW COST SOLUTIONS

LONG TERM STRATEGY & RECOMMENDATIONS

RECOMMENDATIONS ACCEPTED

ANY QUESTIONS?