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© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
The Lean IT TransformationRoadmap
Executive Webinar Series
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
Poll: Do You Hear the Audio & See the Slides?
A. Yes, I can hear you and see the slides
B. I can hear you, but not see the slides
C. I can't hear you, or see the slides
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
WELCOME!
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
Host and Presenter
Deborah BurtonMember Marketing TeamLean IT Association (LITA)
Channel Marketing ManagerITpreneurs
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
LITA - Pioneering a Global Standard for Lean IT Education & Certification
● Lean IT Association (LITA) is a non-profit organization founded by three Accredited Training Organizations (ATOs) - ITpreneurs, Pink Elephant, Quint Wellington Redwood and three Examination Institutes (EIs) - APMG, EXIN, PEOPLECERT International Ltd. To realize its broader purpose LITA aims to provide:
● An industry-standard set of Lean IT reference materials and other resources for practitioner organizations to use;
● An certification scheme aimed at practitioner organizations looking to adopt Lean IT principles in the IT Service development and operations department as well as professionals that want to be certified in Lean IT on various levels.
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
Today's Guest Presenter
Mike OrzenPresident Mike Orzen & Associates Award Winning Author
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com 8
Watch Webinar Recording
Webinar Recording
The Lean IT Transformation Roadmap
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
The What Versus the How…..
• We Understand what Lean and Lean IT are
–Books–Webinars–Conferences–Workshops
• “Yes, but how do we do it?!”
Shingo Prize 2011
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
• Lean is a way of thinking for creating a highly effective organization – MINDSET, SKILL SET, TOOLSET
• Improving how we create and flow CUSTOMER VALUE
• Creating value with the least effort required to get the job done right the first time, with zero rework or extra touches
Level Set: The What… Lean
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
• Lean IT is a customer-centric framework for understanding and improving the flow of actionable Information and Technology
• 3 essential components to IMPROVE FLOW:– Engaging People– Improving Processes
•Eliminating Waste: Non-value Added Work, Variation & Overburden•Applying Methodical Problem Solving
– Leveraging Technology
• CONTINOUSLY IMPROVE the value delivered by IT organizations to end users and customers through Kaizen
Level Set: The What… Lean IT
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
“Yes, But How Do We Do It ?”
• “Lean is a journey you must experience!”
• Less than 5% make it beyond department-level isolated improvements!
• Can we share a roadmap without writing a prescription?
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
Getting Started…..
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
"The Lean IT Field Guide"
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
What Are The Steps?
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
The Five Blind Men
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
•Tiered VMS•Catch Ball•Cascading A3’s•Assessment
•Going to Gemba•Coaching•Leading with Respect
•PDCA•A3•Kata•Value Stream Mapping
•Visual Management•Metrics•Stand Ups•Standard Work•Leader SW
Daily Management
Problem Solving
Strategy Deployment
People Development
Four Systems of Excellence
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
The House
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
Building a Lean IT Organization
Lean
Pr o
duct
ion
Lean
Man
agem
ent
Foundational Elements
Superglue
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
Day Zero
Sustainability
People
LeanManagement
VisualManagement
Purpose
Stand Ups
Process
ProblemSolving
EngineeringExcellence
Lead withRespect
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
Day Zero
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
Day Zero – Leaders and Managers
Purpose
• True North• Meaningful & Aligned Change Story
Model Line
• Good Fit Pilot• Willingness to Learn
Exec Sponsor
• Commit 2-4 hours/week• Learner vs. Knower = Lead with Respect
Mgt. Team& Comms.
• Basic Lean IT training• Communications with Frontline Staff
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
Day Zero – Leaders and Managers
VisualManagement
• Visuality, Accountability & Linkage• Standard template
• True North Indicators & Measures• Management WIP
• Go & See, Listen, Challenge• Coach, Teach, Learn• Engagement & Teamwork
• Value-added work• Production Floor Status• Escalations
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
Day Zero – Leaders and Managers
Stand Ups
• 2 – 3 per week to get started• Leader facilitates• 15 minutes
• Focus on status and response:• Value Added Activity• Process Improvement• Collaboration• Accountability• Linkage
We become what we think about and do
habitually…
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
Building a Lean IT Organization
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
Sustainability
VisualManagement
Coaching
People
LeanManagement
PDCA/DMAIC
Standard Work
Day Zero
Purpose
Leader Standard Work
Metrics
Process
Kata
ProblemSolving
Assessment
StrategyDeployment
Lead withRespect
Adjust
See the Gap
Experiment
Reflect
EngineeringExcellence
A3
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
Lean IT Resources
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com 28
Watch Webinar Recording
Webinar Recording
The Lean IT Transformation Roadmap
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
Questions?
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
Contact: www.leanitassociation.com
mike@mikeorzen.commikeorzen.com
Or follow us on LinkedIn:www.linkedin.com/company/lean-it-association
deborah.burton@itpreneurs.com
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
Thank You!
© Copyright 2015 Mike Orzen & Associates, Inc. www.mikeorzen.com
Experience Lean IT in Action
We believe that “Lean Thinking” should be an integral part of every Enterprise IT organization and also every IT professional’s toolkit.
Lean thinking is about understanding how to assess business processes, to identify and eliminate waste. Today, many IT professionals stakeholders from cross-functional areas -operational, tactical and strategic — have or are planning to get certified in Lean IT with the objective of reducing waste and improving efficiency.
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Become a LITA Training Partner
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