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CAPTURE PRO MADE EACH - KODAK CAPTURE PRO - Spencer Merrell, Director Operations North America, Recall Global Directions 2013
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Document Management Solutions | Secure Destruction Services | Data Protection Services
September 2013 – Kodak Global Directions Conference, Washington, D.C.
A case study in how Recall provides value to clients using Kodak’s Imaging Solutions
Kodak Document Imaging at Recall Corporation
©2013 Recall Corporation. Proprietary & Confidential
Overview
1 Brief Introduction to Recall Corporation, Recall Digital Solutions
2 Supporting 100%-Customized Digital Solutions
3 Adopting and Using Kodak Software & Document Scanners
4 Roadmap and Vision for Newer Kodak Software
5 Q&A
©2013 Recall Corporation. Proprietary & Confidential
Welcome to Recall!
Recall is the world’s leading provider of data security and
document management solutions for businesses large and small.
• Serving more than 20,000 customers across North America
• More than 80,000 customers worldwide
• More than 300 locations in 23 countries on 5 continents
• Global headquarters in Norcross, Georgia
• Parent company is Brambles, with more than $4.5 billion in revenue
• Offering world-class industry-certified services, including:
• Digital Process Outsourcing
• Document Management Solutions
• Secure Destruction Services
• Data Protection Services
©2013 Recall Corporation. Proprietary & Confidential
Deliver Reliable Protection by:
Enhance Productivity by:
Serve as a True Business Partner by:
Establishing and implementing stringent security measures to protect your information every step of the way
Securely managing your information when in Recall’s control
Ensuring compliance with specific industry regulations
Incorporating advanced technologies to respond to your needs quickly and accurately
Employing best practices to improve what we do and to support what you do
Providing innovative strategic and profitable means of managing your information
Listening and understanding your needs so we can deliver peace of mind and confidence
Becoming a trusted, reliable resource who follows through consistently on the promises we make
Providing industry-leading security perspective, efficiency and service excellence that earns the respect of our current – and future – customers
You Can Count on Recall to…
©2013 Recall Corporation. Proprietary & Confidential
Data Services • Ingestion of “Born
Digital” Documents • Data Capture & Validation • Classification / Coding
Finalization • Upload to Hosted ECM
for Workflow (ReView) • Other secure digital
distribution
Transportation Preparation Imaging
Comprehensive Digital Solution Offering
©2013 Recall Corporation. Proprietary & Confidential
Recall Services Footprint
US Canada Mexico Brazil
DMS-P
RDS
SDS
DPS
Belgium Denmark Finland France Germany Norway Spain Sweden Switzer-
land UK
DMS-P
RDS
SDS
DPS
China Hong
Kong India Malaysia Singapore Taiwan Thailand
DMS-P
RDS
SDS
DPS
Australia New
Zealand
DMS-P
RDS
SDS
DPS
Americas
Europe Asia
ANZ
DMS-P Document Management Solutions – Physical RDS Recall Digital Services SDS Secure Destruction Services DPS Data Protection Services
©2013 Recall Corporation. Proprietary & Confidential
Finance Departments (AP / AR)
Human Resources
Case Management
Any Document Intensive Process !
Where Recall Digital Solutions Can Help
©2013 Recall Corporation. Proprietary & Confidential
©2013 Recall Corporation. Proprietary & Confidential
Overview
1 Brief Introduction to Recall Corporation, Recall Digital Solutions
2 Supporting 100%-Customized Digital Solutions
3 Adopting and Using Kodak Software & Document Scanners
4 Roadmap and Vision for Newer Kodak Software
5 Q&A
©2013 Recall Corporation. Proprietary & Confidential
“OK, it’s sold – now the easy part, right?”
• Project Management & Implementations
• Fluctuating Workloads / SLA’s across multiple functions & global locations
• Managing Quality
• Leveraging Technology
• Testing Security Measures
• And, of course…
• Supporting Sales Efforts
• Ensuring Profitability
• Providing Excellent Client Support
Everyday Challenges
©2013 Recall Corporation. Proprietary & Confidential
The Answer: Having the Right People (in the right roles)
Pre-Sales & Implementations
Conversion Center Operations
Centralized Data Capture & Technical
Operations
- Responsible for implementations, scope development and work instructions
- Ensure established processes run efficiently and meet expectations
- Manage change control process for established clients
- Manage all processing from digital images
- Ensure end-to-end security and integrity of physical and digital information
- Optimize use of technology (hardware, software and network for digital solutions)
©2013 Recall Corporation. Proprietary & Confidential
Overview
1 Brief Introduction to Recall Corporation, Recall Digital Solutions
2 Supporting 100%-Customized Digital Solutions
3 Adopting and Using Kodak Software & Document Scanners
4 Roadmap and Vision for Newer Kodak Software
5 Q&A
©2013 Recall Corporation. Proprietary & Confidential
Where Kodak is Used at Recall
At Recall, Kodak Software & Scanners are relied upon for three functions: 1. Kodak Document Scanners are used in running the
business (used in departments where scanning is required)
2. Kodak Products and Services are sold to clients (Recall resells Kodak Software & Scanners across North America)
3. Kodak Software and Scanners are depended on to execute high-volume day-to-day operations across the globe
Kodak Scanners and Kodak CapturePro are the standard across Recall’s Digital Operations
©2013 Recall Corporation. Proprietary & Confidential
Key Functionality Includes:
– Confidence in Duplicate & Multi-feed Detection
– Speed / Ease of Operation – especially handling of exceptions
– Broad Configuration Capabilities
– Reliability!!
• With responsibility for imaging at 76 facilities across North America, reliability and imaging quality is critical to operational success
Why Kodak for RDS? Answer: FUNCTIONALITY & VALUE
Production Scanners CapturePro
Kodak Scanners and Kodak CapturePro are the standard across Recall’s Digital Operations Clients use Recall for Quality & Value – Kodak Software and Scanners are Central to the Conversion Process and Enable Success
Key Functionality Includes:
– Intuitive User Interface, for both Operators and Administrators
– Great Quality Control Features (for both imaging & data capture)!
– Ease of Integration
– Robust Security Controls
– Cross-Product Compatibility
– Finally, Kodak’s On-Going Investment in Product Development & Support
©2013 Recall Corporation. Proprietary & Confidential
Overview
1 Brief Introduction to Recall Corporation, Recall Digital Solutions
2 Supporting 100%-Customized Digital Solutions
3 Adopting and Using Kodak CapturePro
4 Roadmap and Vision for Newer Kodak Software
5 Q&A
©2013 Recall Corporation. Proprietary & Confidential
What a Roadmap!
• Network Capture PRO 4.5
• KAMS (Kodak Asset Management Software)
• Info Activate
• Info Insight
Each of these has shown the ability to significantly improve Recall’s ability to offer value to our clients and are being evaluated by the North American RDS Data Capture / Data Integrity / Data Security team for full adoption
RDS is Currently Evaluating or Implementing the Following:
©2013 Recall Corporation. Proprietary & Confidential
Overview
1 Brief Introduction to Recall Corporation, Recall Digital Solutions
2 Supporting 100%-Customized Digital Solutions
3 Adopting and Using Kodak CapturePro
4 Roadmap and Vision for Newer Kodak Software
5 Q&A
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