Improving Software Quality with Effective Feedback

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JIRA Developer, AtlassianAndreas Knecht

Improving Software Quality with Effective Feedback

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Overview

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Burn the building

down!

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It gets worse. You get...

Fanboys Haters

&

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You want...

The Crowd!

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Why feedback?

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Why feedback?

http://www.codinghorror.comJeff Atwood

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Why feedback?

http://www.codinghorror.comJeff Atwood

10improvements

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Why feedback?

http://www.codinghorror.comJeff Atwood

Getting the details right is the difference

between something that delights and something customers tolerate.

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Agile requires fast Feedback

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I deal with god damn customers so the

engineers don’t have to! I have people skills!

Former Initech EmployeeTom Smykowski

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Why is the Issue Collector better?

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Why is the Issue Collector better?

1. Visible Trigger

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Why is the Issue Collector better?

1. Visible Trigger

2. Simple Form

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Why is the Issue Collector better?

1. Visible Trigger

2. Simple Form

3. No Context Switch

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And the best thing...

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And the best thing...

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Most importantly

=( )

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Most importantly

=( )

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What about internal users?

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• Easy Form to create issues• No context switching!

Same principles as the Issue Collector!

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Once again...

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Once again...

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What about App Development?

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You’ve got issues! Now what?!

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project = FEEDBACK and created > -1d

Don’t hide feedback from Devs!

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Don’t hide feedback from Devs!

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Don’t hide feedback from Devs!

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Working with Feedback in JIRA

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Working with Feedback in JIRA

Plan it

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Working with Feedback in JIRA

Plan it

Build it

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Working with Feedback in JIRA

Plan it

Build it

Track it

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• Over 1351+ issues raised since April ’11

Feedback for JIRA

375

750

1125

1500

Apr Jun Aug Oct Dec Feb Apr

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FEEDBACK-1201

I love the new view especially with the

swim-lanes and the in-screen story viewer.

Greenhopper Customer

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FEEDBACK-286

Amazing features. Love it!! this is perfect

for project management! And also very simple to use...

JIRA Customer

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FEEDBACK-820

I am a former Rally user and I have to

share with you that JIRA is really difficult to use. To expect an issue to be able to represent either a bug or a user story is

extremely naive and doesn’t work...

JIRA Customer

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Better Roadmap

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1. No Barriers

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1. No Barriers

2. Remove the middle man

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1. No Barriers

2. Remove the middle man

3. Contextual feedback

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Thank you!

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