Identity Management Infrastructure in the UAE

Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE

Federal Authority| هيئــــــــة اتحــــــــــــادية

Shangri-La Jakarta, Indonesia

Identity Management Infrastructure

United Arab Emirates

Venue:

We build the future economy

Key Note:

Date: Tuesday – 21 February 2012 Time: 1:40 PM

Agenda

• Introduction: Emirates Identity Authority

• Strategic Plan 2010-2013

• Strategic Initiatives

• Reflections and Learned Lessons

Agenda

• Reflection and Learned Lessons

• Emirates Identity Authority

About Emirates Identity Authority

Emirates Identity Authority is an independent

federal government organization, established by the

presidential decree no. (2) in 2004, tasked to develop

a national identity management infrastructure for

the government of the United Arab Emirates.

The infrastructure is envisaged to support

e-government progress and strategic planning and

decision making in the country. One of the key

components of the infrastructure includes producing

national identity cards to all population in the country;

citizens and legal residents, that will act as the

primary means through which people’s identities will be

identified and authenticated (i.e., through a unique

identification number, smart card, and biometrics).

About Emirates Identity Authority

Emirates Identity Authority is an independent

federal government organization, established by the

presidential decree no. (2) in 2004, tasked to develop

a national identity management infrastructure for

the government of the United Arab Emirates.

The infrastructure is envisaged to support

e-government progress and strategic planning and

decision making in the country. One of the key

components of the infrastructure includes producing

national identity cards to all population in the country;

citizens and legal residents, that will act as the

primary means through which people’s identities will be

identified and authenticated (i.e., through a unique

identification number, smart card, and biometrics).

Global Drivers of Modern Identity Systems

UAE Program: Key Objectives

Agenda

Setting Directions ?

Key Strategic Components

Strategic Plan 2010-2013

Population

Enrolment

Developing

Applications

Infrastructure

DevelopmentOrganisational

Systems

Agenda

Population

Enrolment

Developing

Applications

Infrastructure

Systems

Enrolment Process

Strategic Initiatives: Enrolment Process Reengineering

Population

Enrolment

Developing

Applications

Infrastructure

Systems

• Business Process Re-Engineering

• Capacity Increase: 30,000 a day• Linking Enrolment to Services• Linking Enrolment to Residency

issuance for expats

5.8 Million enrolled.

In contrast of: 1.2 million people were enrolled from 2005 to 2009.

More than [60] Registration Centers

across the country

Population

Enrolment

Developing

Applications

Infrastructure

Systems

Strategic Initiatives

• Integration Platform

• Online Validation Gateway

Keeping Population Register up to dateSupport Decision Making

Integration Platform

Integration Platform Architecture

ID Card: Not just another plastic card !

Primary Goals

• Authenticating ID card holders

• ID Validation

• Digital Signature and Time Stamp

Validation Gateway Services

Strategic initiative designed to support the development of digital & knowledge

economy in the UAE… and envisaged

to introduce a radical change in

how G2C services are provided both in

Public and Private sectors.

Validation Gateway General Architecture

… the Digital Economy is an Information and Knowledge-Based Economy

“The new source of poweris not money in the hands of a few

but informationin the hands of many”

John Naisbitt

Digital Economy: what is it ?

Digital Economy: Critical Considerations

Infomediaries role in electronic transactions ...

Agenda

• Reflection and Learned Lessons• Reflection and Learned Lessons

Technicality …

Scope Creep …

• “is the piling up of small changesthat by themselves are manageable, but in aggregate are significant.”

http://management.about.com/cs/projectmanagement/a/PM101.htm

• “… adding features and functionality (project scope)without addressing the effects on time, costs, andresources, or without customer approval.” (PMBOK)

“the change in a project's scopeafter the project work hasstarted. Typically, the scopeexpands by the addition of newfeatures to an already approvedfeature list.”

http://www.mariosalexandrou.com/definition/scope-creep.asp

Business Operating Model …

Current Focus Long Term Focused

False Acceptance

False Rejection

• Fingerprints

• Iris Recognition

• Facial Recognition

Choice of Biometrics ….

SDK – Tool Kit

the UAE Government has taken the lead to develop and distribute the toolkit for the ID card integration.

In Europe, Malaysia and South Korea that are major users of national ID cards and PKI, the toolkit and ID card integration is left

to the service and solution providers .

SDK – Tool Kit

Dubai Courts: the use of card readers shortened data entry process from

10 minutes to 5 seconds.

SDK – Tool Kit

Study1: Readers will yearly save 2 million working days

Study 2: PKI authentication yearly savings $1 trillion

Dimensions of eBusiness Performance

Management…

Famous Triangles !

Organisation Focus Pillars …

Excellence Criteria

The New Players in Government Business …

Customer Service Development Initiative

Change Management …

What do you see ? …

Building Blocks of Change Phases …

Organisation Productivity during Change …

Wish for immediate success

Performance Management …

Balance ScoreCard [Performance Monitoring]…

Strategy Support Office was established to follow up on strategic and operational

KPIs, and the 3Es: Efficiency, Effectiveness, Efficacy.

Leadership uses Balance Scorecard to monitor

organisational performance.

Monitoring tool …

Dr. Ail M. Al-KhouriDirector General | Emirates Identity Authority | United Arab Emirates |ali.alkhouri@emiratesid.ae | www.emiratesid.ae

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