Hyperlinked Mobius

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0

http://www.flickr.com/photos/garrettc/1743597848

Library resources are for use.

Library resources are for all.

http://www.flickr.com/photos/chrys/48074984/

Every resource its user.

http://www.flickr.com/photos/thomashawk/24089964

Save the time of the user.http://maisonbisson.com/blog/post/12094/scriblio-feature-text-this-to-me

The Library is a growing organism.

Society has determined what the library of the past has been, and it is society that will determine what the library of the future shall be.

Jesse Hauk Shera

The Foundations of Education for Librarianship, Shera, 1972. Wiley-Becker and Hayes, p 135.

There is much greater opportunity to bring service to wherever potential users of library service happen to be.

Michael Buckland

http://sunsite.berkeley.edu/Literature/Library/Redesigning/html.html

The Web exists as a place where people meet and socialize but it does not conform to our accepted ideas about space and time. !David Weinberger Small Pieces Loosely Joined

http://www.flickr.com/photos/tonivc/2283676770/

Tribe: a group of people connected to one another, connected to a leader, and connected to an idea.

Seth GodinTribes

The Hyperlinked Library:Trends, Tech & Transparency

Michael Stephens | Assistant ProfessorDominican University GSLIS

www.tametheweb.comwww.dom.edu/gslis

http://www.flickr.com/photos/striatic/101594790

Continuous Computing

http://www.technologyreview.com/read_article.aspx?id=16236

“The way that many young people are using information technologies is changing the way the world works....”

The Open Web

http://www.flickr.com/photos/55345035@N00/284333073/

The Web has changed everything.

These things are true.

Trends toward increased information self-service and seamlessness are clearly evident in the survey results.

maciej gruszeckicreate_orange@yahoo.co.uk http://www.flickr.com/photos/--stromberg--/785719227/

These things scare me.

Students who took the survey said the major obstacles to their use of technology at school include filters that block the web sites they need and administrators who impose rules that limit their technology use.

http://librarianinblack.typepad.com/librarianinblack/2008/10/digital-barriers-to-education-help-no-one.html

http://www.eschoolnews.com/news/top-news/index.cfm?i=55665

These things are opportunities.

U.S. chatters sent 1 trillion SMS messages in 2008

http://tech.yahoo.com/blogs/patterson/44336/ctia-us-chatters-sent-1-trillion-sms-messages-in-2008/

http://www.flickr.com/photos/malias/51661353/

http://pewresearch.org/pubs/460/wikipedia

More than a third of American adult internet users (36%) consult the citizen-generated online encyclopedia Wikipedia

And on a typical day in the winter of 2007, 8% of online Americans consulted Wikipedia.

More than 175 million active usersMore than half of Facebook users are outside of collegeThe fastest growing demographic is those 30 years old and older

http://www.facebook.com/press/info.php?statistics

http://www.briansolis.com/2008/08/introducing-conversation-prism.html

http://www.flickr.com/photos/iblee/2627365040

What can we do?

EvolveLet Go of Control

Be Visible

http://www.ala.org/ala/acrl/acrlissues/future/changingroles.htm

Evolve

http://www.flickr.com/photos/aaronschmidt/309154067

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://staceygreenwell.blogspot.com/2007/11/redesigning-service-desk_21.html

http://www.lib.ncsu.edu/libref/im/

http://www.lib.ncsu.edu/learningcommons/

http://theubiquitouslibrarian.typepad.com/the_ubiquitous_librarian/2007/08/

celibration-200.html

http://theubiquitouslibrarian.typepad.com/the_ubiquitous_librarian/2008/08/gt-celibrates-the-new-school-year-the-biggest-library-party-in-the-nation.html

http://www.acu.edu/technology/mobilelearning/index.html

Let Go of Control

http://www.flickr.com/photos/nomextra/165320894

http://flickr.com/photos/aaronschmidt/96941719/

http://www.flickr.com/photos/surlygirly/120136808/

http://tametheweb.com/2009/02/08/fitting-their-workflows-university-of-queensland-library/

http://flickr.com/photos/jennx/502531012

http://www.flickr.com/photos/thegloaming/2716809311

Focus on trust and open conversation instead of new rules. Focus on understanding those folks who might be breaking your rules by listening to their needs. Then act. You and your users will benefit.

http://www.libraryjournal.com/article/CA6466666.html

Casey & Stephens

Be Visible

http://library20.ning.com/video/video/show?id=515108%3AVideo%3A17551

http://www.libraries.psu.edu/berks/cart.htmlhttp://theshiftedlibrarian.com/archives/2008/04/25/talk-about-going-where-your-users-are.html

What does this evolving library look like?

http://www.flickr.com/photos/iblee/2626545603

Technology is just a Tool

http://www.flickr.com/photos/jazzmasterson/3038597

Understand Technolust

http://www.flickr.com/photos/chrisheuer/352270858/

The Library is Transparent

http://www.flickr.com/photos/mdumlao98/237755557/

http://www.wired.com/wired/archive/15.04/

•Locked-down library web sites held captive by overzealous IT departments or marketing/PR offices.

•Technology decisions and plans without staff buy-in.

•A siege mentality because of concerns about security, privacy, and safety of data.

The Technology Storm

People Want to Talk to Each Other

Open & Honest Conversations

Open & Honest Decisions

Speak in a Human Voice

http://www.flickr.com/photos/eliazar/116598948/

http://blog.case.edu/orgs/ksl/reference/

• Multiple avenues for open communication

• Visit the front lines regularly

• Cross train

• Provide Learning for all staff

• Involve staff in governance

• Open planning, cross-functional

A Road Map to Transparency

Say “Yes”

Anonymity

http://www.flickr.com/photos/meredithfarmer/397388708/

The Library makes Connections

http://www.flickr.com/photos/82705724@N00/119490271

A shared interest & a way to communicate.

Godin, p. 2

Some are stuck.

• Archaic rules.

• Not only avoiding change but fighting against it.

• Fear: what will boss say? Get in trouble?

The Promise:

• Everyone in an organization can lead

• Individuals have more leverage than before

• The market rewards those organizations that change things

Tame the Web | Michael Stephens | Dominican University GSLIS |Creative Commons Attribution-Noncommercial-Share Alike 3.0

http://www.darienlibrary.org/catalog/

http://theshiftedlibrarian.com/archives/2008/07/23/bibliocommons-goes-live.html

http://www.socialcustomer.com/2008/04/reaching-out-fo.html http://mystarbucksidea.force.com

http://lib206.lib.wwu.edu/14days/ideas

http://forum.wwu.edu/

The Library engages users.

http://www.flickr.com/photos/thomashawk/85441961

Micro-Interactions &Direct Engagement

http://darmano.typepad.com/logic_emotion/2008/04/micro-interacti.html

As of December 2008, 11% of online American adults said they used a service like Twitter or another service that allowed them to share updates about themselves or to see the updates of others

http://www.pewinternet.org/PPF/r/276/source/rss/report_display.asp

http://www.computerweekly.com/Articles/2009/03/27/235444/twitter-grows-3000-in-a-year.htm

Twitter has grown by more than 3,000% in the last year, according to figures from internet monitoring site Hitwise.

http://www.flickr.com/photos/ndm007/1425079226/

http://twitter.com/zombieattack

http://www.library.uiuc.edu/ugl/

http://twitter.com/askundergrad

http://tametheweb.com/2008/04/24/undergrad-library-twitter-at-uiuc/

#MOBIUS09

The Library leverages the Social Tools.

http://www.flickr.com/photos/gragsie/2726960906

http://blogs.forrester.com/groundswell/2008/10/new-2008-social.html

http://www.flickr.com/photos/25131367@N05/2955749197

http://www.flickr.com/photos/ltulib/3513845246

http://www.facebook.com/pages/Adelaide-City-Council-Libraries/24315192063

http://www.hightechdad.com/2009/05/11/crafting-your-companys-social-media-policy/

The Library makes trends opportunities.

http://wp.nmc.org/horizon2009/

http://www.flickr.com/photos/auntie/104031952/

The Library is local.

Localization

The Library is the Commons

“...a place where each person adds more value.”

http://www.alatechsource.org/blog/2008/11/a-commons-experience.html

Dr. Carol Rose

http://www.alatechsource.org/blog/2008/05/student-centered-digital-learning-at-loyolas-information-commons.html

http://www.flickr.com/photos/michaelcasey/2481720836

http://www.flickr.com/photos/michaelcasey/2480883931

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/thomaschristensen/2081043813/

http://www.flickr.com/photos/joebeone/2375218787/

http://tametheweb.com/2008/12/16/investigating-student-laptop-use/

7 Ways to Think outside the Box

1. Literacy beyond text2. Student centred, not library centred3. Outside experts4. Involve students5. Use students’ environments6. Learning by doing7. Make students feel at home

http://www.youtube.com/watch?gl=AU&hl=en-GB&v=pMvAfVV41tQ

http://www.umanitoba.ca/learning_technologies/projects/vlc/

The Commons

• The Commons puts students at the center.

• The Commons is built with student involvement.!

• The Commons is a welcoming, useful gathering place.!

• The Commons makes connections.!

• The Commons is a relevant, required space on campus.

http://www.alatechsource.org/blog/2008/11/a-commons-experience.html

The Library Learns

http://www.flickr.com/photos/tlang/138827714

http://plcmclearning.blogspot.com/

http://www.flickr.com/photos/trucolorsfly/

http://www.flickr.com/photos/theskokieten/2093430767/

http://oet.allegheny.edu/learning/

The Library Innovates

http://flickr.com/photos/shifted/2342416374

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://flickr.com/photos/shifted/2342416374

http://www.flickr.com/photos/megcanada/3321813983/

http://www.flickr.com/photos/shifted/2342329994

The Most Modern Library in the World

http://www.flickr.com/photos/shifted/1662641552/

Are we failing to innovate because of

http://headrush.typepad.com/creating_passionate_users/2006/01/death_by_riskav.html

• We’ve always done it this way

• He or she is a roadblock to anything new

• The IT department won’t let us

• I don’t have time for _________

• Our director doesn’t like technology

5 Phrases I Never Want to Hear in Libraries Again!

Say “Yes”

The Libraryencourages the Heart

http://www.flickr.com/photos/tookie/183503927/

http://www.flickr.com/photos/fornal/363700193/

http://www.flickr.com/photos/adventuresinlibrarianship/3276131137

“Please bring your heart with you to work.”

http://davidwarlick.com/2cents/archives/1228

“The chief export

of our libraries is

kindness.”

Kate SheehanDarien Library

http://alatechsource.org/blog/2009/05/where-the-rubber-meets-the-road.html

http://www.flickr.com/photos/michaelsphotos/sets/72157606724885685/

http://www.glendaleaz.com/library/

The Open Web

• Use of data and tools in new ways

• User involvement in planning

• Communication flows up and down

• CONTROL fades

Open Libraries

Control Fades

A carefully planned response to a

changing world.

Think about the library you are building for the

future...

Casey & Stephens: http://www.libraryjournal.com/article/CA6429283.html

A missed opportunity?

I wish I had grown up with MySpace and Facebook. I think I would have been a much more social and well-adjusted person. I was shy and uncomfortable, and having a forum in which I could just be “myself” would have been a lifesaver.

http://tametheweb.com/2008/03/18/no-myspace-facebook-at-mishawaka-library/

http://www.flickr.com/photos/scampion/2792352899/

How can we go forward?

Let Go of Control

http://www.flickr.com/photos/old_sarge/100926333/

http://www.flickr.com/photos/tookie/183503927/

Ask them what they want.

Plan to plan.http://www.flickr.com/photos/garrettc/1743597848

http://www.flickr.com/photos/28481088@N00/1932087056/

Try out some emerging tools

Be a trendspotter.http://www.flickr.com/photos/johnmueller/1498273430

Look outside your world.

http://www.flickr.com/photos/gaspi/12944421/

Learn from success and failure

Evaluate everything.

http://www.flickr.com/photos/ansik/304526237

Overthink and die!

http://www.flickr.com/photos/d_a_v_i_d_m_/84447778/

Focus on Constant & Purposeful Change

Be kind.

Be human.

http://loosecannonlibrarian.net/?p=198

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/jennx/2513840755

Innovate.

http://www.flickr.com/photos/scampion/2792352899/

How can we go forward?

http://www.flickr.com/photos/pea_green/293802058

Learn to LearnAdapt to ChangeScan the Horizon

Be CuriousBring your Heart with

http://tametheweb.com/2008/04/26/meme-passion-quilt-or-what-i-want-for-new-librarians/

Michael Stephens

mstephens@dom.edu

mstephens7@mac.com

AIM: mstephens7mac

gslis.dom.edu

www.tametheweb.com

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