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A walkthrough of the business value of enterprise social collaboration, with specific focus on SharePoint, Office365, Yammer, and gamification tactics. Originally presented at Microsoft's NYC offices in May 2013.
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Generating Business Value Through Social
Christian BuckleyDirector of Product Evangelism, Axceler
Generating Business Value Through Social
What I’ll cover today:
• The changes that are coming to the enterprise
• SharePoint’s plans for the cloud and for social
• How social will impact your business
• How you can extend the business value of social
AboutChristian Buckley, Director of Product Evangelism at Axceler
• Microsoft MVP for SharePoint Server
• Prior to Axceler, worked for Microsoft, part of the Microsoft Managed Services team (now Office365-Dedicated) and worked as a consultant in the areas of software, supply chain, grid technology, and collaboration
• Co-founded and sold a software company to Rational Software. At E2open, helped design, build, and deploy a SharePoint-like collaboration platform (Collaboration Manager), onboarding numerous high-tech manufacturing companies, including Hitachi, Matsushita, Cisco, and Seagate
• Co-authored ‘Microsoft SharePoint 2010: Creating and Implementing Real-World Projects’ link (MS Press, March 2012) and 3 books on software configuration management.
• Twitter: @buckleyplanet Blog: buckleyplanet.com Email: cbuck@axceler.com
Axceler Overview
Improving Collaboration since 2007• Mission: To enable enterprises to simplify, optimize, and
secure their collaborative platforms• Delivered award-winning administration and migration
software since 1994, for SharePoint since 2007• Over 3,000 global customers
Dramatically improve the management of SharePoint• Innovative products that improve security, scalability,
reliability, “deployability”• Making IT more effective and efficient and lower the total
cost of ownership
Focus on solving specific SharePoint problems (Administration & Migration)• Coach enterprises on SharePoint best practices• Give administrators the most innovative tools available• Anticipate customers’ needs• Deliver best of breed offerings• Stay in lock step with SharePoint development and market trends
Business Problems• Adoption issues
• Weak usage of taxonomy and templates
• Poor collaboration
• Slow to realize benefits of SharePoint investments
The most challenging part of any SharePoint deployment is
figuring out how to help users to be
productive once they are on the platform
Productivity Goals
Engagement
Retention
Motivation
Innovation
(depth)
(loyalty)
(inspiration)
(value)
According to Gartner, over 75 percent of Fortune 1000 companies will undertake some kind of online social-networking initiative for marketing or customer relations purposes by 2014.
Changes to SharePoint
(From an Information Worker standpoint)
WCMFeatures
• Cross Site Publishing• Video & Embedding• Image renditions• Clean URLs• Metadata navigation• Variations & Content
Translation• Search Engine
Optimization
Benefits
• Built for the internet• Built for mobile• Supports the tools and
workflows designers use
OfficeFeatures
• Web-based access to the Office applications
• Drag and drop from the desktop to the platform
• Exchange integrations• Improved notifications
Benefits
• Online and offline editing• Improved end user
experience• Aggregated view into the
entire desktop
SearchFeatures
• FAST integration• Hover panels• Search by metadata• Search result
customization• Improved analytics
Benefits
• Manage user permissions• Comprehensive security
reports• Recommendations for
permissions clean up
SocialFeatures
• Community• Social tagging• Easily share content
and activities• Follow documents,
people, sites, tags, and activities
• Improved activity streams
• Improved My Sites• Save locally
Benefits
• Build more robust metadata• Make content more findable• Link people, teams, content
and activities
Online 1st
Features
• Nearing parity between online and on prem
• Robust integration between the desktop and the platform
• Speeding up the delivery of new features
• Built for the cloud
Benefits
• Faster realization of the benefits of the cloud
• Access to tools and data anytime, anywhere
In case you haven’t heard, Microsoft is “all in” on the cloud
At the Microsoft Worldwide Partner Conference (WPC) in Toronto in July 2012, Kurt DelBene, President of the Microsoft Office Division announced that Office 365, including SharePoint Online, is growing at over 8x their predictions, and is likely to eclipse SharePoint as the fastest growing Microsoft offer ever.
SharePoint is also “all in” on the cloudDuring his keynote presentation at SPTechCon in February 2012, Jared Spataro, Director of SharePoint at Microsoft, announced that SharePoint 2013 was being developed using a “Cloud First” strategy, and that Office 365 customers could expect to have access to the benefits of the new release sooner than on-premises deployments.
43%
$6.1 billion
48%
$9 billion
Total spend last year
Expected growth of enterprise spending on cloud in 2013Spend expected this year
Growth of enterprise spending on cloud in 2012
Why partners and developers should care about SharePoint in the cloud
As SharePoint continues to expand its footprint, companies are demanding flexible architectures to help them better meet internal and external collaboration needs
• Reducing costs
• Reducing headcount
• Doing more with less
• Focusing less on traditional IT activities and more on activities that will help drive the business forward
Is social a fit?
An Avanade global study of enterprise social collaboration trends, analyzing the habits of 4,000 users and 1,000 IT and business decision-makers in 22 countries, found that
• Facebook is twice as popular as SharePoint – 73% to 39%
• Facebook is also four times more popular that IBM Open connections (17%) and six times more popular than Salesforce’s Chatter (12%)
InformationWeek article on Avanade study http://ubm.io/17WDTQs
Of course…
• Although Facebook is used by 74% of organizations surveyed, organizations put SharePoint and Chatter (tied at 23%) at the top of their list of deployments for the coming year
• When asked about priorities, Facebook fell to the end of the list
InformationWeek article on Avanade study http://ubm.io/17WDTQs
According to the Avanade study:• Social technologies make their jobs more
enjoyable (66%)• And more productive (62%)• And help them get work done faster (57%)• Of the businesses using social collaboration
tools, 82% want to use them more in the future
InformationWeek article on Avanade study http://ubm.io/17WDTQs
Many business leaders have a false sense of accomplishment in social collaborationConsumer-driven technologies lack enterprise capabilities• document sharing• enterprise search• integration with communications systems
Social Features in SharePoint
Image borrowed from the SharePoint 911 team at Rackspace
The Yammer Question
Why some organizations are looking at Yammer rather than SharePoint:• Current users may ignore SP2013 or O365
advances because their current systems are “good enough”
• Prospective users may be overwhelmed by all of the new features and options, and just don’t know where to begin
• Yammer is just an easier model to understand
SharePoint + Yammer Integration Update
SharePoint + Yammer Integration Update
SharePoint + Yammer Integration Update
Driving Business Value in Social
The Busin
ess Value
of Social
When more people participate• Improves collaboration• Improves individual motivation• Speeds up learning process• Improves system/content
analytics• Drives brand awareness
of commenters are replying to other people
70This shows that successful platforms need to drive that first round of comments – engage the most passionate people out there.
Interesting stat:
%
AOL took a conjoint approach to understand the DNA of comments within their sites. They looked at:• fact based comments• clarity of thought• original article criticism• name (full name, nicknames, anonymous)• icon (author picture, avatar)• adherence to party lines• grammar
Richard Heseltine, AOL, from January 2013 Emerging Media Conference (EmMeCon)
AOL’s analysis showed what people cared about: • style -- 7% (not very important) • individual substance - 14% mildly important • community involvement -- 19% somewhat important• personal identity --- 19% somewhat important• relationship to content - 42% very important
Introducing Gamification
“The addition of game mechanics to a site or application allows you to layer more
compelling user experiences into existing activities.
“These gamified activities address and satisfy
basic human desires, creating the addictive experiences that motivate users to take
specific actions, and to return more frequently.”
BunchBall, Gamification 101: An Introduction to Game Dynamics
Case Study
A global computer manufacturer launched a Facebook campaign to build out a community for tech-focused college students, with the goal of promoting their educational computing site. They created a gamified Facebook app that offered a chance to win a $5,000 scholarship and free laptop. Students received points for registering, by inviting friends, creating groups, and by posting on their Facebook wall. Six weeks after launch, they increased participation by 1000%. Other metrics included:1 in 3 checked out their product reviews1 in 3 promoted the Facebook app1 in 3 posted their award to a new level1 in 3 visited the educational computing site1 in 4 recruited friends to help them1 in 5 made the laptop their Facebook profile picture for a day1 in 6 participants wrote and submitted an essay
BunchBall, Gamification 101: An Introduction to Game Dynamics
Does this really work?
World class companies have introduced Gamification imperatives and have measured the following improvements on different user behavior levels:
• 500% increase in user comments and activity in the Intranet• 140% increase time on site• 600% gain in shop clicks• 2000% surge in social sales• 60% increase in Employee engagement• 250% growth in training compliance
Source: Five Key engagement imperatives whitepaper from Badgeville, as presented by Jussi Mori, Peaches (@jussimori)
The overall goal of social is to reach business goals by• driving engagement
• improving collaboration
• instilling a sense of community
How you moveforward with social
depends on what you are trying to achieve
How to move forward:• Understand your
organization’s cultural capacity for social
• Experiment with technology, monitor and measure the results, focusing on end user adoption and engagement
• Closely align your social activities with your business objectives
• Extend features as the business is ready for them
The future of Social
Thank you!
Contact me
Order your copy at http://oreil.ly/qC4loT
Christian Buckleycbuck@axceler.com @buckleyplanetwww.Axceler.comhttp://tiny.cc/buckleypresentationshttp://tiny.cc/buckleybloghttp://tiny.cc/buckleybookhttp://tiny.cc/buckleygovernance4hybrid
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