Gartner Catalyst: How to succeed with your IT Mobile Strategy

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TM

Louis SaccoPrincipal IT Engineer | @occasl

Succeeding with your IT Mobile Strategy

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Born Mobile™• 30 years of driving the evolution of wireless

communications• Making wireless more personal, affordable and

accessible• World’s largest fabless semiconductor company*• $26.5 billion in revenue FY2014• S&P 100/ S&P 500/ Fortune 500

*Qualcomm Technologies, Inc.

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Who’s Lou?• 20+ years software engineering experience• Solutions Architect for several IT mobile initiatives

at Qualcomm• Full stack developer with Java, JavaScript, Node.js,

MongoDB• Community evangelist for Meteor Meet-up San

Diego• M.S. Software Engineering, University of Michigan*Qualcomm Technologies, Inc.

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MOBILEDevelopment Landscape

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Mobile Development LandscapeWhich type of Mobile App?

Advanced UI interactionsFastest performanceApp store distribution

NativeWeb developer skillsAccess to native platformApp store distributionPerpetual Authentication

Hybrid

Web developer skillsInstant updatesUnrestricted distribution

HTML5

fullcapability

partialcapability

multipleplatforms

singleplatform

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Mobile Development LandscapeWhat frameworks are available to me?

Functionality

InteroperabilityWeb distribution

MobileSite

MobileWeb App

App store distribution

Hybrid App

Cross-compiled

AppNative

App

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Qualcomm Mobile LandscapeAndroid phones most popular at Qualcomm

Global AppStore

Global email

66.7

57

29.7

32

3.5

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Android iOS WinPhone BB

• Android dominates, iOS a close second, others very low usage• Over 60+ applications available for Qualcomm employees• Airwatch by VMWare used as our MDM solution for managing

access and applications

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Qualcomm Mobile App StoreAccessible from mobile browsers and integrated with our MDM solution

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Mobile Architecture Implementation

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Qualcomm Mobile QpeopleLaunched June 2013

• Browse Qualcomm people, lists and room directory

• Ability to favorite people• Designed for mobile-web first, wrapped

with PhoneGap for phase 2• Written with SenchaTouch, Node.js,

MongoDB and SASS• Utilizes several IT data services • Over 1500 unique users a month

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Request-Response Web Application ArchitectureSingle Page Apps still make AJAX calls for data

Source: http://nerds.airbnb.com/isomorphic-javascript-future-web-apps/

Mobile WebApplication REST

API

ServerJava

GrailsPHPRuby

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Cloud (Connected)/Client Architecture#7 Gartner Strategic Technology Trend in 2015 realized by Meteor

Client-sideJavaScript

Server-sideJavaScript(Node.js)

Laptop

Mobile

IoT

Cloud Services

http://www.gartner.com/newsroom/id/2867917

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Qualcomm Mobile Approvals HubLaunched December 2014

• One stop shop to view, approve or reject requests from multiple IT systems

• Written with Meteor wrapped with PhoneGap

• Push notifications for Android and iOS• Perpetual authentication• Over 400 unique users a month• 7500+ requests approved since

launch

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Mobile Approvals Hub Success CriteriaChanging the paradigm from email to mobile

• Must be fast with no backend latency from the integrated IT systems (some taking upwards to 30 seconds to process)

• Automatic application updates without users needing to manually install new versions

• Real-time push notifications when there are new requests (versus e-mail)

• Multiple approvers on the same request must receive immediate updates if request is acted on

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Mobile Approvals Hub ArchitectureBenefit #1: Near edge cache for extremely fast user experience

Business Unit Owned

Adapters

AMQP (Messaging)

Approval SystemsServices FaçadeMobile

ApplicationMobile Approvals Hub

AsynchronousRequest/Reply

SynchronousRequest/Reply

NotificationEvent

event eventeventrequest request

reply reply

MongoDB

Integration

/list/action

DatabaseUpdates

Push Notify

REST API

Meteor AppWeb

Sockets

Benefit #2: MongoDB = flexible schema; resilient to data changes

REST API

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Meteor Keeping Everyone in the KnowBenefit #3: Asynchronous data updates with “reactive” UI

MeteorServer

DatabaseUpdated

Client 1 Request XAuto

UpdatedClient 3 Client nClient 2 Request X

ApprovedRequest X

AutoUpdated

Request XAuto

Updated

MongoDB

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Server

Meteor Securely Publishes InformationBenefit #4: Publish/Subscribe model and authorization at server

MongoDB

Client

MiniMongo

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Meteor is Simple to ImplementBenefit #5: Doesn’t require an army of developers

// On the server1. Requests = new Meteor.Collection("requests");2. Meteor.publish("requests", function(limit) {3. var userToken = sessionUserAndToken(this.userId, this.connection.id);4. var user = userToken.user;5. 6. return Requests.find( { $and: [7. {uid: user.uid},8. {status: {$nin: [‘approved’, ‘failed’, ‘cancelled’, ‘completed’]}},9. ]}, {sort: { ‘timestamp’: 1, ‘requestedFor’: 1}, ‘limit’: limit});10.}

// On the client1. Meteor.subscribe(“requests”, Session.get(‘listLimit’), function()

{2. // Callback function (e.g., process counts)3. }

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Meteor Automatic Application UpdatesBenefit #6: Update App without Mobile App Updates

MeteorServer

CodeRedeployed

Client 1 AutoUpdated

Client 3 Client nClient 2 AutoUpdated

AutoUpdated

AutoUpdated

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Mobile Security

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Mobile Authentication & Security

• Siteminder Edge allows Mobile Web applications to securely callback into the Intranet managed in a walled off domain

• Axway OAuth solution provides perpetual, token-based authentication unique to application

• AirWatch MDM solution provides security from multiple threat vectors, device management, monitoring and mobile application management

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Meteor and OAuth 2.0 Benefit #7: Meteor stores OAuth tokens on the server not the client

MeteorServer Authenticate

Client FormsBasedAuth

MongoDB

AxwayServer Authenticate

LDAP

Save Token

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Mobile Testing

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Mobile Authentication & Security

• Use x86 enhanced emulators for Android testing (e.g. Genymotion)

• Don’t just depend on browsers and emulators; test often on device or with automated tools (e.g. Perfecto)

• Virtualize services and data for functional testing (e.g. CA Lisa)

• Perform interrupt testing and network drop or low-latency testing

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Mobile Deployment

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Employee App Store

App Store DeploymentOur custom App Store integrated with AirWatch MDM Solution

InstallApproval HubThis app will approve just about anything. Just give it a try and you will see how productive you’re going to be.

MDM Platform

Browse

Submit New AppName

Icon

ScreenshotsBrows

e

Upload

Admin

MDM

Binaries

Metadata

Yes

No

MDM

User?

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Mobile Strategy Recommendations

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Mobile Recommendations3 things to take-away from today’s session

• Choose the right tool for the job:− Responsive design for web content on multiple device sizes (desktop, mobile,

etc.)− Hybrid apps for a home screen icon, perpetual authentication, push

notifications, etc.− Native apps for the most demanding applications (e.g. gaming, graphics, etc.)

• For mobile hybrid development, strongly consider using Meteor for real-time updates to your mobile clients and seamless app version updates

• Consider using OAuth tokens for perpetual authentication and Meteor can safely store these tokens on the server rather than the client

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For more information on Qualcomm, visit us at: www.qualcomm.com & www.qualcomm.com/blog ©2013-2015 Qualcomm Technologies, Inc. and/or its affiliated companies. All Rights Reserved.

Qualcomm, Snapdragon, Gobi, Qualcomm RF360, Vuforia and FSM are trademarks of Qualcomm Incorporated, registered in the United States and other countries.  Why Wait, Born Mobile, and IZat are trademarks of Qualcomm Incorporated.  All Qualcomm Incorporated trademarks are used with permission.  AllPlay is a trademark of Qualcomm Connected Experiences, Inc., registered in the United States and other countries, used with permission.  Other products and brand names may be trademarks or registered trademarks of their respective owners.

References in this presentation to “Qualcomm” may mean Qualcomm Incorporated, Qualcomm Technologies, Inc., and/or other subsidiaries or business units within the Qualcomm corporate structure, as applicable. Qualcomm Incorporated includes Qualcomm’s licensing business, QTL, and the vast majority of its patent portfolio. Qualcomm Technologies, Inc., a wholly-owned subsidiary of Qualcomm Incorporated, operates, along with its subsidiaries, substantially all of Qualcomm’s engineering, research and development functions, and substantially all of its product and services businesses, including its semiconductor business, QCT.

Thank youFollow us on:

Louis SaccoPrincipal IT Engineer

@occasl