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Copy of my recent presentation on the future of application managed services. Considers shifts in customer demand, vendor challenges and vendor strategies.Link has also been sent by email to attendees. Tom
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Application Managed Services
In the Era of the Cloud
Tom HayesOctober 2013tom.hayes@THayesOnline.com
THayesOnline.com all rights reserved
Winds of Change:New Customers,
Expectations and Perceptions of Value
Shift: Customer & Behaviour
Shift - Customer Technology Models
Access Devices
Customer AssetsServices
Access Devices
Customer AssetsServices
Shift - Customer Expectations
Vendor Challenges
Vendor Strategies
Challenge: Business Model Consistency
Challenge: Legacy Delivery & Technology
Challenge: IP, Licensing & Partners
Strategy: Sweet & Sticky Solutions
Strategy: Solution Replication
Strategy: Velocity and Volume
Opportunity: To Boldly Go …
It’s Managed Services Jim.But not as we know it!
“The most powerful natural speciesare those that
adapt to environmental change without losing their
fundamental identity which gives them their
competitive advantage.”
Charles Darwin
Q&ATom HayesOctober 2013tom.hayes@THayesOnline.com
THayesOnline.com all rights reserved
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