Esna Cloudlink for Cisco + Google Apps

Esna Cloudlink for CiscoCommunicate and collaborate inside the applications you use everyday.

Esna Embeds Collaboration AnywhereEsna embeds real-time communication tools inside the business processes and applications people use everyday.

“Users want their communications to be built right

into the applications they are using.”

People Want to Communicate in the Apps they Use

Marty ParkerNo Jitter September 2013

“It’s critical for UC systems to deliver an end-user experience that is intuitive, cohesive and

integrated.”Bern ElliotGartner CIOAugust 2013

10,000+ Customers Rely on Esna Everyday

MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION RETAIL / HOSPITALITY

Cisco Collaboration Tools Inside of Google Apps

Esna iLink for WebEx

Apps + Browser

Esna

Cisco

Esna iLink for Cisco Jabber

Unified Messaging Platform

Esna Cloudlink for Cisco TelePresence*

*Available as a separate add-on.

Esna Embeds Collaboration AnywhereEsna embeds real-time communication tools inside the business processes and applications people use everyday.

Google AppsEsna integrates Cisco messaging and Jabber collaboration tools across Google Apps, so you can stay where you’re already working and communicate in real time.

Transcribed Voice Messages inside of Gmail

Receive transcribed voicemails in your Gmail inbox - contact is resolved and additional collaboration actions are presented.

Actionable Voice Messages

Image represents an early concept.

Access voice messages online via web links, with additional collaboration actions.

Send + Receive Fax Messages

Send + receive fax messages from within Gmail - contact is resolved and additional collaboration options are presented.

Collaboration Actions from the Google Contact Card

Jabber presence and availability can be found within the contact card, as well as the ability to open a set of collaboration actions.

Esna iLink for WebExStart + schedule WebEx meetings across Google Apps and your Chrome browser.

Start a WebEx from a Contact Card/People Widget

Start an instant WebEx from the Google Contact Card or People Widget.

Schedule WebEx Meetings from Google Calendar

Instantly schedule and start WebEx meetings from Google Calendar - meeting info is added to the description of the event/invite.

Easily Create + Modify WebEx Meeting Templates

Define a standard meeting template and create a set of your own from a list of customizable options.

Escalate to a WebEx from a Hangout

Move meeting attendees from a Hangout to a WebEx - the meeting link is placed in the Hangout chat.

Instant WebEx Meetings Across Chrome

Ability to start and schedule WebEx meetings via the Chrome browser extension.

Esna iLink for Cisco Jabber

Access Cisco Jabber features like voice, video, instant messaging and presence across your Chrome browser.

See the Presence of Everyone in Your Organization

Ability to organize coworkers into customizable groups and easily see their real-time presence + availability.

Manage Your Own Presence + Devices

Apply custom presence labels to match your availability and (if applicable) decide which of your devices is used to handle calls.

Presence Pulled from Google Calendar + Hangouts

Text.

Enable Google Calendar and Hangouts integration, which automatically adjusts your presence while you’re in a meeting or in a Hangout.

Initiate Group or 1:1 Chats

Invite teammates to a group chat or individually message others - conversations stay persistent as you move across tabs in Chrome.

Integrated Dialer + Call Control Features

Dial extensions or phone numbers by entering the names of your contacts or their numbers, then handle calls with a full range of call control features.

Expanded Search Capabilities

Searching for people automatically aggregates your iLink for Cisco Jabber and Gmail contacts - simply click to bring up a range of collaboration actions.

Jabber Voice + Video Calls Across Your Browser

Start Jabber voice calls from across your browser, with the ability to escalate to video.

Access to Cisco from Any Web Page or Web App

Extend Cisco collaboration to any web app or page in Chrome via the ‘slider’ with actions like click-to-call, Jabber voice + video, presence and IM - even Google Hangouts.

Contextual Collaboration in Google Drive

Automatically recognizes whom the document is shared with; start a group or 1:1 collaboration session using Hangouts or group chat.

Support for OAuth 2.0 enables users to sign in with a range of 3rd party credentials - an Esna, web-based authentication solution is available for when security profiles or other considerations make other login options impossible.

OAuth 2.0 Authentication Support

AdditionalIntegrations

SalesforceEmbedded collaboration tools inside of Salesforce including Jabber real-time communications, presence, Hangouts, screen pops and the ability to track/run reports on calls.

Esna iLink for Cisco Jabber Embedded Plug-in

Access to presence, IM, Jabber voice + video calls, click-to-call, group chat and meetings tools such as Google Hangouts.

Caller ID is Matched to an Existing Salesforce Record

When you receive a call, the number is matched to a record in Salesforce and is displayed.

Create a Contact/Lead Record from a New Caller

Ability to add people as a lead or contact when you receive a call.

Start an Instant WebEx Meeting with Contacts

Instantly start a WebEx meeting with any contact or lead in Salesforce.

Track WebEx Meetings in Salesforce

Automatically logs WebEx meetings as activities and inserts meeting info/links into the record.

Schedule WebEx Meetings from Salesforce Calendar

Schedule WebEx meetings right from Salesforce Calendar.

Automatically Logged Calls + WebEx Meetings

Automatically log WebEx meetings and calls as activities, which can be referenced in reports.

Esna Cloudlink for Cisco TelePresenceBook TelePresence resources from within your Google Calendar with the ability to check availability, edit the event and even book WebEx-enabled resources, just as you would with a regular meeting space.

Clicking HERE will take you to a specific presentation that outlines Esna Cloudlink for Cisco TelePresence.

Esna Developer APIs

Esna Collaboration Tags allow you to embed real-time communication + collaboration tools inside any cloud app, intranet or custom web page.

Enhance Cloud Applications with Collaboration Tags

Actions include presence, voice and video calls, contact cards, and live meeting escalation.

1Inject dynamic, real-time communication content and actions into any web page or application.

2

TURN THIS

PresenceContact Cards with

Actions

INTO THIS

Architecture

Esna Cloudlink for Cisco Architecture

Cloud Apps

User

Cisco Enterprise or Hosted

Jabber SDK

WebEx XML

Google (Calendar/

Contact) API

Voice/Video

CAXL (IM/P) Cisco UnifiedComm. Manager

Cloudlink Messaging Server (Optional)

Cisco Unity Connection

CU(M/N/P)I

TAPI (Optional)

Google Calendar API, Contact API +

Google APISalesforce Open CTI

Call Control Web Services (Optional)

Cisco IM & Presence Services

iLink for WebEx

iLink for Cisco Jabber

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Thank You. Visit cisco.esna.com for more info.