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Laying the Groundwork
Bill Le BlancGeneral Manager eHealth Services
it’s a lot more than technology
eHealth Conference
Wednesday 23 May 2012
2 of 12Bill Le BlanceHealth Conference @ CeBIT Australia 2012
The Big Fanfare
3 of 12Bill Le BlanceHealth Conference @ CeBIT Australia 2012
Agenda
• Structural reform
• Investment governance
• Workforce restructuring
• Operational delivery
• Infrastructure
• Clinical engagementImage © Atom Smasher
4 of 12Bill Le BlanceHealth Conference @ CeBIT Australia 2012
Structural Reform• Policy
• Funder (via ABF)
SA HEALTH COMMISSION ACT OF 1976
CIO
ICT Dept ICT Dept
ICT Dept ICT Dept
ICT Dept
ICT Dept
ICT Dept
5 of 12Bill Le BlanceHealth Conference @ CeBIT Australia 2012
ICT Investment Governance
• New governance framework created
• Powers used to create policies
• ICT Steering Committee established
– Chaired by Chief Executive
– All health unit CEO’s are members
– CFO and State Treasury representation
– Only 3 ICT staff (incl. CIO) are members
– Sub-committees for Clinical and Business systems
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Restructuring the ICT Workforce
Applications
Service Desk
Server
PC support
Security
Network
Telephony
ICT Mgr
50 FTE
Central
Applications
Service Desk
Server
PC support
Security
Network
Telephony
ICT Mgr
35 FTE
Hospital 1
Applications
Service Desk
Server
PC support
Security
Network
Telephony
ICT Mgr
22 FTE
Hospital 2
Applications
Service Desk
Server
PC support
Security
Network
Telephony
ICT Mgr
18 FTE
Hospital 3
Applications
Service Desk
Server
PC support
Security
Network
Telephony
ICT Mgr
6 FTE
Hospital 4
Applications
Service Desk
Server
PC support
Security
Network
Telephony
ICT Mgr
3 FTE
Health
Service
Applications
Service Desk
Server
PC support
Security
Network
Telephony
ICT Mgr
9 FTE
Ambulance
� ≈ 450 FTE
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Business
Services
Business
ServicesStrategy &
Standards
Strategy &
StandardsOperationsOperationsCustomer
Services
Customer
ServicesProjectsProjects
Restructuring the ICT Workforce
CIO
Service Desk
Account Mgt
Service Mgt
Change Mgt
PMO
Project Mgrs
Bus Analysts
Proj teams
Server
PC support
Network
Telephony
Apps Dev
App Support
Product Mgt
Testing
Security
Architecture
ICT Strategy
Risk
Standards
ICT Finance
ICT HR
Admin
ICT Facilities
Contract Mgt
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Operational Service Delivery
• From disorganised chaos
• To structured IT service management
– based on an ITIL framework
• Cultural change required
– do not underestimate this challenge
9 of 12Bill Le BlanceHealth Conference @ CeBIT Australia 2012
InfrastructurePC fleet
Data Centre Data Centre 2
EMPI
HIB
3,500 bedside computers
10 of 12Bill Le BlanceHealth Conference @ CeBIT Australia 2012
Clinical Engagement
• Product selected by clinicians
– Technology platform not a driver
• Project led by CMO
– Significant business change required
– Commitment to common protocols & processes
• Enthusiasm
– 500 people volunteered to be site coordinators
11 of 12Bill Le BlanceHealth Conference @ CeBIT Australia 2012
Summary
12 of 12Bill Le BlanceHealth Conference @ CeBIT Australia 2012
Questions?
Who?
Wha
t?
When?W
here?
How?
How?
How?
How?
WHY?
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