Customer Success Story with Jeff Borghoff

KnowledgeLake User Conference 2012Welcome to SharePoint ECM Heaven

Case StudyState of New JerseyCivil Service CommissionPresented By: Jeff Borghoff, Sr. Technical Architect

KnowledgeLake & SharePoint Implementation

NJ CSC - Selection ServicesAssists state and local government agencies in the recruitment and selection of employees:

Announces both open competitive and promotional job opportunitiesDetermines eligibilityRank applicants based on qualifications

Online Application System (OAS) to track information from applicants

NJCSC - Selection Services - OAS

Paper intensive documents coming in through multiple channelsDelays in processing spawned phone calls from applicantsLost documents caused problems and further delaysDifficulty matching up trailing documents to online applications

Challenges

DeliverablesThe Goods

Software Installation and ConfigurationTaxonomy Design and DeploymentComprehensive Skill Transfer and Training

Every step of the engagement was video and audio recorded to an audience of 8-10 IT staff membersDetailed instruction guides were produced for all custom setting for both client and server installs

Custom Capture Server SDK Activity Plugins

ArchitectureThe Horse Before the Cart

Online Application System

Exchange Server

ArchitectureThe Horse Before the Cart

Online Application System

Exchange Server

KnowledgeLake Capture Server

SQL Server

KnowledgeLake Imaging SharePoint

Server Enterprise

SQL Server 2008 R2 Enterprise

Fax Server

KnowledgeLake Connect

KnowledgeLake Capture Desktop

Fujitsu Scanner

High Volume

TIFF/PFD

High Volume

Implementation FeaturesCool OOTB and Custom Stuff

Barcode (Code 128 Symbology)Multiple Auto-Indexing Custom Capture Server Activities

Auditing via custom Capture Server activityMultiple release as TIF and PDF for State EMC document format compliance.

Search provided via KnowledgeLake Imaging Search URL QueryString Programmingnot really …

KL Search ProgrammingNo Programing for Custom Search Results

http://{server}/search/default.aspx?queryId=9e61119f-ce51-4e20-8f34-def387a94cd0&PatientGivenNameText=Matt

FileNet Migration“Engage!”

Phase IIWe’re very excited to be part of Phase II. NJCSC will use our ECM Migration Utility and Professional Services to migrate government documents from their legacy system to SharePoint.

Why A Success for NJCSC?Survey Says!

SQTA – Service, Quality, Teamwork and Action

Direct from the client…“Service was better than what I expected.”“Services were extremely helpful.”“Extremely Responsive.”

QuestionsQ&A Time

Jeff Borghoff, Sr. Technical ArchitectJeff.Borghoff@KnowledgeLake.comProfessional ServicesCDIA+, SharePoint MCTS/MCTIPAIIM SharePointP & SharePointS

Blogging @http://blog.KnowledgeLake.comhttp://www.Borghoff.com