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Community IT Innovators Webinar Series Webinar: Cloud for Nonprofits: Operations and Program Applications Presenter: Matthew Eshleman, Director of Professional Services Date: July 26, 2012, 12:30-1:30 pm EST It’s easy to get caught up in how the cloud can help us communicate or fundraise, but some of the most useful cloud tools can help us manage our operations and deliver our programs more efficiently. This webinar will discuss some of the most popular cloud-based tools that support operations and programs by allowing us to collaborate across distances, manage and share documents in a central location, manage our constituents, and store or back-up files so we can access them anywhere at anytime as long as internet is available. We’ll explore you how these tools can be used and talk about their strengths and weaknesses. Tools covered include: Box.net, Cloud Drive, Dropbox, Google Docs, Office 365, and iBackup.
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Cloud for Nonprofits Operations & Program Applications
Presentation by Matthew Eshleman
July 26, 2012
Community IT Innovators Webinar Series
Webinar Tips
• Ask questions. Post questions via chat.
• Interact. Respond to polls during webinar.
• Focus. Avoid multitasking. You may just miss the best part of the presentation : )
About Community IT Innovators Community IT Innovators partners with nonprofits to help them solve their strategic & day-to-day IT challenges. • Strategic – Proactive approach so you can make IT decisions
that support your mission and grow with you • Collaborative – Team of over 40 staff who empower you to
make informed IT choices • Invested – We are committed to supporting your mission, and
take care of your IT network as if it were our own • Nonprofit focus - Worked with over 900 nonprofits since
1993
About the Presenter Matthew Eshleman Director of Professional Services Community IT Innovators meshleman@citidc.com 202-449-6711 @meshleman
Agenda
• What is the Cloud? • Cloud Migration Approach • SLA • Overview of Common SaaS Applications • Case Study • Q&A
What is the cloud?
“An architecture that provides scalable, Internet-accessible services.”
Cloud Diagram
Cloud Architecture
http://www.nten.org/events/webinar/2012/07/31/nonprofits-and-cloud-computing-series-infrastructure-in-the-stratosphere
Software as a Service
Service or Software
• SaaS – Rent – Utility Pricing – Minimal Additional
infrastructure – SLA – Outsource Risk
• Traditional Software – Purchase – Fixed Pricing – Requires supporting
infrastructure – Terms of Service – Own Risk
SLA
Service Level Agreement (SLA) - The SLA records a common understanding about services, priorities, responsibilities, guarantees, and warranties • Google Apps • Office 365 • Box
SLA Overview – BOX.NET
• Box.net - SLA • Box.net reserves the right to terminate without notice your
password, account or use of Box.net Services and delete any data within Box.net service, in our sole discretion, without cause and/or without notice. … Upon termination by Box.net or at your direction, you may request a file of your data, which Box.net will make available for a fee. You must make such request at the notification of termination to receive such file within thirty (30) days of termination. Otherwise, ANY DATA YOU HAVE STORED ON BOX.NET’S SYSTEMS MAY NOT BE RETRIEVED, and Box.net shall have no obligation to maintain any data stored in your account or to forward any data to you or any third party.
Cloud Migration Approach
1. Website 2. Test Environments 3. Email 4. CRM 5. Files/Documents
http://www.citidc.com/blog/?p=1215
Google Apps
• Embrace the browser • Tags • Conversations • Basic calendaring • Cloud • Easy external collaboration • Flexible data storage • Search
Office 365
• Outlook • Folders • Individual Messages • Advanced calendaring • Hybrid • Internal collaboration • Structured data storage • Browse
Comparison
http://www.techrepublic.com/blog/datacenter/google-apps-v-office-365-summary-which-is-better/5637?tag=btxcsim
CRM
http://www.idealware.org/articles/10-things-consider-crm
Files
http://arstechnica.com/gadgets/2012/04/cloud-storage-a-pricing-and-feature-guide-for-consumers/
Document Management
Backups
• Out of sight ≠ out of mind – http://support.google.com/docs/bin/answer.py?h
l=en&answer=1704883
• You’re only as good as your last restore • What format is your data in?
– https://www.google.com/takeout/
• Understand your Recovery Point and Recovery Time Objectives (RPO & RTO)
Backups
File Level Backups SaaS backups
Case Study
• 20 person org • Aging SBS 2003 server • Local v Cloud • Google Apps v Office 365 • Outlook + SharePoint deciding factors • Reduced ongoing backup cost • Improved business continuity
Q&A?
Matthew Eshleman Director of Professional Services
Community IT Innovators meshleman@citidc.com
202-449-6711 @meshleman
Takeaways
• The cloud is a solution, but not the only solution • The cloud exchanges CAPEX for OPEX • Cloud can meet Business Continuity Requirements • Cloud changes the IT support requirements
Upcoming Events
• July 31: Overview of Server Management and Cloud Computing, NTEN Webinar Series
• Aug. 30: IT Governance: Making Technology
Work for Your Organization, Community IT Innovators Webinar Series
Next Steps • Connect with us - Twitter, Google+, Linkedin
and Facebook. http://www.citidc.com
• Provide feedback – Short survey after you exit the webinar. Be sure to include any questions that were not answered.
• Missed anything? – Link to slides & Recording will be emailed to you.
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