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In this presentation, Michael Brenner offers an in-depth look at what it takes to create a successful content hub for your brand. Michael will also explain the relationship between getting found (SEO) getting shared (social) and getting leads (conversion), and show how effective content drives this relationship.
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Content Marketing: Why & How To Build Your Content Hub Michael Brenner Vice President Marketing & Content Strategy @SAP @BrennerMichael
My Story (Briefly)
© 2013 SAP AG. All rights reserved. 6 @BrennerMichael @BrennerMichael
© 2013 SAP AG. All rights reserved. 7 @BrennerMichael @BrennerMichael
© 2013 SAP AG. All rights reserved. 8 @BrennerMichael
Me, 20 pounds years ago
@BrennerMichael
© 2013 SAP AG. All rights reserved. 9 @BrennerMichael
Today we are all connected
@BrennerMichael
© 2013 SAP AG. All rights reserved. 10 @BrennerMichael
What is Marketing?
“The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself…
~Milan Kundera
… The aim of marketing is to make selling superfluous.”
~ Peter F. Drucker
“Marketing is too important to be left to the marketing department.”
~ David Packard
© 2013 SAP AG. All rights reserved. 11 @BrennerMichael @BrennerMichael
© 2013 SAP AG. All rights reserved. 12 @BrennerMichael @BrennerMichael
© 2013 SAP AG. All rights reserved. 13 @BrennerMichael @BrennerMichael
Consumers are bombarded with 5,000 marke5ng messages per day
2/3 of US on the “Do Not Call” list
86% of people skip television ads
44% of direct mail is never opened
99.9% of banners never clicked
90% of emails are never opened and 99.5% don’t get a single click
© 2013 SAP AG. All rights reserved. 20 @BrennerMichael
What’s Wrong With Our Content? It’s Too Much Like This…
@BrennerMichael
© 2013 SAP AG. All rights reserved. 21 @BrennerMichael
And Not Enough Like This…
@BrennerMichael
© 2013 SAP AG. All rights reserved. 22 @BrennerMichael
@BrennerMichael
Our Story
© 2013 SAP AG. All rights reserved. 24 @BrennerMichael
What is a Content Strategy?
• Delivering the content your audience needs, in all the places they go (by persona, buyer stage, channel, type)
• Managing content as an asset with an ROI
• Thinking and Acting like a publisher (like a business)
© 2013 SAP AG. All rights reserved. 25 @BrennerMichael
Social Media (Get Shared)
Lead Generation (Get Leads)
Search Engine Optimization (Get Found)
STORYTELLING
Why Is Content Marketing Important? From: Joe Pulizzi, Content Marketing Institute
© 2013 SAP AG. All rights reserved. 26 @BrennerMichael
The buyer journey starts with a search . . .
Customer Questions: • What is real-time analytics? • What is cloud computing? • What is Big Data? • What are mobile solutions? • How are companies benefiting
from … ? • Who are the top vendors in … ?
3000 X
-2 X
1000 X
17 X
28 X
40 X
-2 X
7 X
24 X 13 X
© 2013 SAP AG. All rights reserved. 27 @BrennerMichael
How Much “Early Stage” Search Traffic Do We Get?
Later Stage Visitor:
Asks “SAP Software” • 100s of searches / mo
Early Stage Visitor:
Asks “What is Big Data?” 100,000’s of searches / month
© 2013 SAP AG. All rights reserved. 28 @BrennerMichael
• 99.9% of our web traffic from visitors who already know us or bought from us.
• Less than 0.1% were net-new or early-stage prospects
• Less than 10 keywords generated all the early-stage search traffic
We Were Not Answering Our Customers Top Questions
© 2013 SAP AG. All rights reserved. 29 @BrennerMichael
Business Innovation (launched March 27, 2012) A “Content Hub” to earn traffic instead of buying it
§ Design: “Subtly” Branded
§ Target: Business Execs+
§ Stage: Early- to Mid-stage
§ Editorial: Keyword-driven
§ Content:
§ No Budget
§ 100s of authors (“Author Curation”)
§ ~50% external
§ CTA: Subscribe, Offers, Explore
§ Market examples: AMEX Open Forum, CMO.com, BCGPerspectives, AT&T Networking Exchange
© 2013 SAP AG. All rights reserved. 30 @BrennerMichael
Created a Business Innovation “Editorial Board”
• Marketing Program / Campaigns • Solution Marketing / Product Management • Customer References • Thought Leadership / “Corporate Story” (About Us) • Global Communications and Local PR • Value Engineering • Competitive Marketing Intelligence / Market Research • Partner / Channels • Regional Marketing • Internal Bloggers • External Influencers
© 2013 SAP AG. All rights reserved. 31 @BrennerMichael
Other People’s Content (OPC) - Content Curation
• Google Alerts for topics • Research Reports • Studies • Whitepapers
• From any source: • Analysts • Competitors • Consultants
• Assign to “volunteers” • ALWAYS attribute source!
© 2013 SAP AG. All rights reserved. 32 @BrennerMichael
• Traffic, connections and leads we would’ve NEVER seen
• 2000+ articles published (1+ / topic, 12-15 / day)
• 100s inbound links, up to
• 50% traffic from Social, Search and Direct
• 83% search terms are Non-branded or product terms
• 100s of Registrations, Chats, Calls, visits to Store and solution pages on SAP.com
Created An Infographic to Report on Goals: Reach, Engagement AND Conversions
© 2013 SAP AG. All rights reserved. 33 @BrennerMichael
Organic & Social Traffic “Up and To The Right”
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Most Popular Articles (10X average Pageviews)
• Top 50 Influencers for each topic
• Top 10 Blog Sites for each topic
• Terms You Need To Know
• Myths…Busted
• 10 Predictions for…
• What is…?
• The First Step to Success in…
• How To Get Ahead With…
© 2013 SAP AG. All rights reserved. 35 @BrennerMichael
Business Innovation From SAP: What’s Next? Help Our Customers Tell Their Stories
• Adding “Our Stories”
• Dynamic Homepage experience!
• More visual (more $$$)
• Focus on Subscribers
• Curated, native, FULL LENGTH content licensed from 3rd Parties
Our Content Ecosystem
© 2013 SAP AG. All rights reserved. 37 @BrennerMichael
Activating SAP Employees: Where to blog? Business Innovation, Forbes, “SAP Community Network”
Where million of engaged professionals discuss the intersection of IT and business strategy.
http://scn.sap.com/community/business-trends
Connecting SAP thought leaders to the business leaders on Forbes..
http://blogs.forbes.com/sap/
Earning an engaged audience by answering customer questions to help them innovate and grow.
http://blogs.sap.com/innovation/
© 2013 SAP AG. All rights reserved. 38 @BrennerMichael
Paid, Owned, and Earned + Converged Examples
Paid Owned Earned Converged Orchestrates POE to maximize pull activity
© 2013 SAP AG. All rights reserved. 39 @BrennerMichael
A Content Hub Run Like a Business
PAID Converged EARNED
Awareness Ads
Demand Gen extensions: E-mail, digital assets, mailers
Paid social promotion: Via Twitter, Linked-In, Facebook, YouTube
Life
Business Innovation
SAP.com:
Sales Demo Tools Events
Social Communities: - Twitter, Linked, facebook, G+
PR: Content promoted and showcased via Press Releases and PR initiatives
Publish stories
OWNED
© 2013 SAP AG. All rights reserved. 40 @BrennerMichael
Forbes “BrandVoice”: A Blogging Platform For Premium Advertisers
© 2013 SAP AG. All rights reserved. 41 @BrennerMichael
Business Insider: Future of Business Site Sponsorship
© 2013 SAP AG. All rights reserved. 42 @BrennerMichael
NYTimes “Ricochet”: Wraps Ads Around Curated Content
Thank you! Michael Brenner Vice President, SAP Marketing & Content Strategy Michael.Brenner@SAP.com Connect with Me:
Slides available on: Slideshare.net/MichaelBrenner
Marketing Blog: B2B Marketing Insider SAP Content Hub: Business Innovation
Twitter: @brennermichael
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