Business process-outsourcing and ECM 02-04-09

AltelindoBusiness Process Outsourcing (BPO)

and

Enterprise Content Management (ECM)

• Cabling Infrastructure– In-building horizontal & vertical voice & data cabling– Copper based & Fiber Optic– Terrestrial Fiber Optic installation– Security Access & Surveillance System

• IT Operations Outsourcing– IT Helpdesk services & on-site PC support– IT Availability Monitoring (Branch system, Telecommunication, ATM)– Data Center Operations & Management– PC, Server, Network & Storage Maintenance Support

• IT-based Business Process Outsourcing– 'TrustedHub' document & image processing

• Software Outsourcing Service Partner– Payment Switch Systems & Integration for Utilities and Banking– System integration between Core Banking and satellite systems– Billing System & Customer Management for Utilities– Enterprise Content Management (ECM)

Altelindo Core Products & Services

Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of a specific business functions (or processes) to a third-party service provider.

Altelindo – BPO (Business Process Outsourcing )

The Benefits of Altelindo – BPO :

Increase accessibility to information; retrieval using business characteristics and full-text searches

Best practice business records profiling and classification templates available for varying kinds of enterprise content. (Such as Finance, Human Resource, Operations, Legal, etc)

24-hour real-time data conversion capability with customizable & stringent service level assurance (for both on-site and off-site deployments).

Certified Terabyte-level data repository that serves as both primary or disaster recovery backup of customer data.

Servers are located in a secured disaster recovery center.

Images and data produced by our certified process are recognized by legal and tax authorities giving clients the option to purge their physical records post-conversion.

Customizable post processing output based on open formats for external systems integration.

Experience with data integration to major document management applications.

Altelindo – BPO and ECM (Enterprise Content Management)

Altelindo provide document, images, record, web pages, rich media & code

processing services combine with our Enterprise Content Management (ECM) application, helping customers get a full- cycle of Enterprise-Scale BPO services

Archiving

Documents preparation, Scan, Quality Image, Indexing, Final Release

ContentRepositories

Images &

Metadata

Electronic docs

Indexing

10110110

Hardcopy docs

Content Management

Doc Preparation Scanning

Altelindo –Business Process Outsourcing & Enterprise Content Management

What is ECM ( Enterprise Content Management) ?

Application of Enterprise Content Management (ECM)

1. Web and Portal Content Management

2. Collaborative Development

3. On Demand Publishing

4. Compliance

5. Records Management

6. Document Management

7. Digital Asset Management

8. Image Management

Simplifying Enterprise Content Management

ECM Screen Shot

ECM

Future Commoditization of ECM for Company

Conclusions

File systems

DBMS

Hierarchical/

Networked

Relational

Object-Oriented

DMS

Document Management System

Knowledge Management System

Org Learning System

Org Memory System

Enterprise

Content

Management

ECM

Evolution of Information Management System

Thank You