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Building theDigital Branch
David Lee KingTopeka & Shawnee County Public Library
davidleeking.com
designing effective library websites
Defining the Digital Branch
no interaction
traditional website
no meetings
no staff
no collectionabout the library
it’s about the library...
it's not THE library
digital branch...
collectioncommunity
staff
building
building
a digital branch has...
staff
a digital branch has...
real staff
http://flickr.com/photos/freedryk/2170438778/http://flickr.com/photos/osuvalleylibrary/523383761/
http://flickr.com/photos/olympiclibrarian/303827560/in/set-72157600282345979/
collection
a digital branch has...
real collection
http://flickr.com/photos/lollyknit/2154242047/http://flickr.com/photos/chrisbrogan/2704762582/
community
a digital branch has...
real community
a digital branchis the actual library,
just online
A Guide to Usability
What is usability?
Creating your test: Questions • figure out what to test• create a question that tests that• write specific questions
Test Description
• “The goal of this study is to evaluate how people find information using our website. I will ask 15 questions and would like you to think out loud while looking for the answer. I will time you, and will stop you after 3 minutes have passed. Don’t worry if you can’t find the answer every time–we are testing our Web site, not you! Each answer can be found using the library’s Web site. The test should take no more than 20 minutes. Do you have any questions?”
Volunteers
Administer the test
• Think of this step as the consumer “taste test”
• Administering the test is the easiest part of a usability study.
• read the explanation, whip out your stopwatch, and say “go.”
Analyzing the test
Here are some common types of problems you’ll find:• Wording Problems• Design Problems• Complete your usability test, redesign,
and then … do it all again.
Live Card Sorting
flickr.com/photos/dunk/152121217/
handout #1
Q&A Time!
Gathering Info& Planning
handout #2
mindjethow I summarize findings
Q&A Time!
Building it!
handout #3
sitemap pic here - what to do with itSitemap
Creative Brief
- Purpose- Goals- Primary Audience- Why viewers use section- Tasks section accomplishes- Content requirements- Functionality requirements
mockup pic & explanation
touching base with everyone
flickr.com/photos/armgov/4618925191/
release date
flickr.com/photos/heartrush/376989166/
Q&A Time!
What’s Next?
the day after Opening Day
web analytics
rinse, repeat
flickr.com/photos/eszter/340295962/
Q&A Time!
Creating Community
Online
flickr.com/photos/thecrazyfilmgirl/3248283617/
flickr.com/photos/ky_olsen/3133347219/
listen for ...
flickr.com/photos/carbonnyc/1359721335/
flickr.com/photos/lanuiop/401252404/
how to listen
friending
flickr.com/photos/jliba/3496259672/
flickr.com/photos/travelinlibrarian/3424301792/
start conversations
flickr.com/photos/travelinlibrarian/3424967893/
multimedia
stuff to remember
flickr.com/photos/nanpalmero/4432186135/
checking in
treat the mayor!
respond
flickr.com/photos/orqwith/4325166853/
new service?start here...
Planning for Expansion
Q&A Time!
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