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AppleCare for Enterprise
•AppleCare Account Manager
•IT department support
•Employee support
•Onsite hardware service
•Device replacement
The Core Offering :
Apple and IBM have teamed up to provide IT departments and users around the world with 24x7 telephone assistance from Apple's customer support group. Your clients also get flexible service options, including priority on-site service performed by IBM Global Services. Upgrade and extend Apple's standard warranty to 2 or 3 years with AppleCare for Enterprise coverage which includes: • Apple Carry-in, advanced exchanged, and on-site next business day response times provided• Consistent service experience globally• On-site repair or replacement for Mac and iOS devices• Apple OEM repair parts
IBM Confidential
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