AEM Apps Enhanced: In-app Messaging and Beacons by John Fait

AEM Apps Enhanced : In-app Messaging and Beacons John Fait, Adobe AEM Apps R&D

Me

2

AEM APPS

3

Attendees

Mobile

AEM Apps

Messaging

Beacons

Q & A

Agenda

Mobile Trends and Challenges

•  Users are consuming content across web, mobile web and mobile app channels

•  Content consumption via Mobile far outpaces the browser

•  Users expect apps

•  User experience first

•  Beacons and Location Based Services on rise

•  Personalization and contextual targeting

Trends

Mobile is very important &

the opportunity is huge

•  App Management

•  Multiple platforms

•  Multiple devices

•  Rising costs

•  User Experience

•  Conversion

•  Loyalty

•  Retention

•  Mindshare

Challenges

Mobile development and management

is challenging

AEM Apps Apps Made Easy

AEM Apps

Mobile Apps Made Easy!

Enterprise

DPS

AEM Apps

Adobe PhoneGap Enterprise

Adobe Digital Publishing

Solution

Native Apps

Managing Apps

1. Create

2. Manage

3. Measure

4. Optimize

AEM Apps mobile application development

and management platform

Apps Made Easy

Mobile Apps Made Easy! • Reuse AEM authoring and development skillsets

• Reuse assets across channels and devices

• Reduce costs, increase consistency improve brand loyalty

• Easy app updates without AppStore submissions

13

NOPE

-[nohp] Adverb, informal

1. No

Examples: Nope, your app is not done

15

• Analytics

• Targeting & Personalization

• Messaging

• Beacons and Location Services

Advanced Apps

Messaging

• Retention

• Engagement

• Conversion

• Notifications

• Offers

• Content promotion

Messaging

Push

In-App Messaging

High access to users.

App does not have to be running.

• Delivers message to users home screen

• Requires user opt in

• Can bring users back to your app

• Simple to implement, simple to miss-use difficult to do well (or is it?)

Push

App must be running.

• Does not require opt in

• Richer content, more relevance

• Keep your users engaged and loyal

In-App Messaging

DEMO

In App Messaging

DEMO REVEALED

In App Messaging

Messaging Tips and Tricks

Mobile Apps Made Easy! • Clear message and action to take

• Measure, review and repeat

• Target and Personalize (Audiences)

• Respect the user – Content

– Timing

– Frequency

Push Messaging Tips, Tricks and Benefits

Mobile Apps Made Easy! • Clear message and action to take

• Measure, review and repeat

• Target and Personalize (Audiences)

• Respect the user

– Content

– Timing

– Frequency

• Transparent about type, frequency and benefits of messaging to increase opt in rate

• Deep linking, take user to the content

In-App Messaging Tips, Tricks and Benefits

Mobile Apps Made Easy! • Clear message and action to take

• Measure, review and repeat

• Target and Personalize (Audiences)

• Respect the user

– Content

– Timing

– Frequency

• Rich and visually appealing

• Can be used to complement push messaging

Beacons

Small wireless device that broadcasts a radio signal at regular intervals

Uses BlueTooth Smart™ Technology (aka BLE)

• Very low power

• Low cost

• Large range

• Supported by all modern smartphones

What are Beacons

How do Beacons work?

1. Beacons broadcast a radio signal at a regular interval

2. Signal is detected by listening nearby Bluetooth Smart™ enabled device

3. App uses the signal to identify the beacon and optionally take action

How do Beacons work?

Broadcast

• ProximityUUID, Major, Minor, txPower, other

Detection

• Ranging

• Monitoring

Action

• Triggers : Enter, Exit, Dwell …

• Actions : track, enable/disable, show/hide …

Merge digital and physical worlds

to deliver engaging mobile experiences

• Proximity marketing

• Traffic analysis

• Deliver contextually relevant content and experiences

• Gamification

• Contextual feature enablement and app behaviour modification

• Welcome and parting messages

Beacons Uses

• Beacons ARE NOT accurate

• Beacons ARE proximity based NOT location based

• Beacons DO NOT track you or collect information about you

• Beacons DO NOT deliver content to you

• Beacons ARE easily discoverable (not just by your app)

• Beacons ARE NOT limited to indoor use

• Phones CAN BE beacons

• Beacons WORK offline

Beacons Myths and Truths

DEMO

Beacons

DEMO REVEALED

Beacon Management : Authoring

DEMO REVEALED

Beacon Management : Development

config.xml

<plugin name="com.telerik.plugins.nativepagetransitions" spec="https://github.com/Telerik-Verified-Plugins/NativePageTransitions#0.4.0" /> <plugin name="pl.makingwaves.estimotebeacons" spec="https://github.com/evothings/phonegap-estimotebeacons.git" /> <plugin name="cordova-plugin-whitelist" spec="https://github.com/apache/cordova-plugin-whitelist" />

Plugin Usage

// iOS Request permission to access Location Services estimote.beacons.requestAlwaysAuthorization();

// Starting ranging estimote.beacons.startRangingBeaconsInRegion($scope.regionData, onBeaconsRanged, onError); function onBeaconsRanged(beaconInfo) { BeaconManager.trackBeacons(beaconInfo); }

// Stop Ranging estimote.beacons.stopRangingBeaconsInRegion($scope.regionData, onRangingStopped, onError);

Beacon Export into Beacons.json

<jcr:root xmlns:jcr="http://www.jcp.org/jcr/1.0" xmlns:nt="http://www.jcp.org/jcr/nt/1.0" jcr:primaryType="nt:unstructured" path="/content/phonegap/conference-app/en/home/beacons" targetRootDirectory="www" type="beacons-list"/>

[ { "name": "Coffee Shop Beacon", "description": "Proximity to the adobe ottawa coffee shop", "uuid": "b9407f30-f5f8-466e-aff9-25556b57fe6d", "major": 3437, "minor": 10001, "location": "Coffee Shop", "onEnter": "/content/phonegap/conference-app/en/home/venues/adobe/rooms/coffeeshop" }, … ]

Adobe Mobile Services: tracking

https://marketing.adobe.com/resources/help/en_US/mobile/ios/phonegap_methods.html

Beacon Management : enterBeaconCallback

•  Track closest beacon •  Ignore noise and dropped signals •  Fire callbacks for beaconEnter, beaconExit and beaconUpdate

function enterBeaconCallback(beacon){ console.log("APP BEACON ENTER >>>>> " +BeaconManager.getBeaconAsString(beacon)); … if (beaconJson != null && beaconJson.onEnter != null) { $scope.go(beaconJson.onEnter, beaconJson.name); } … } function exitBeaconCallback(beacon){…} function updateBeaconCallback(beacon, dwellTime){…}

Beacon Management : exitBeaconCallback

•  Track closest beacon •  Ignore noise and dropped signals •  Fire callbacks for beaconEnter, beaconExit and beaconUpdate

function enterBeaconCallback(beacon){…} function exitBeaconCallback(beacon){ console.log("APP BEACON EXIT < < < " + BeaconManager.getBeaconAsString(beacon)); … if (beaconJson != null && beaconJson.onExit != null) { $scope.go(beaconJson.onExit, beaconJson.name); } … } function updateBeaconCallback(beacon, dwellTime){…}

Beacon Management : updateBeaconCallback

•  Track closest beacon •  Ignore noise and dropped signals •  Fire callbacks for beaconEnter, beaconExit and beaconUpdate

function enterBeaconCallback(beacon){…} function exitBeaconCallback(beacon){…} function updateBeaconCallback(beacon, dwellTime){ if(dwellTime%5==0){ console.log("APP BEACON UPDATE > " + BeaconManager.getBeaconAsString(beacon) + ":" + dwellTime); } // DWELL ACTION }

DEMO REVEALED Adobe Mobile Services :

Beacon Path Analysis Traffic Reporting

DEMO REVEALED Adobe Mobile Services :

Beacons as action triggers

DEMO REVEALED Adobe Mobile Services :

Technology Report

• Power/Battery

• Size

• Management & Provisioning

• Development and Testing

• Signal Accuracy and Noise – Distance fluctuations

– Proximity variations

– Obstacles

Beacon Challenges

Beacon Challenges : Noise and Inaccuracy

Test. Re-Test. Test Again.

• Test the Plan (triggers, actions, etc)

• Test via Simulation

• Test the reality (real physical environment)

• Test against different devices and OSs

Beacons Tips and Tricks

• Phone as your beacons

• Dev/test page in your app to fake/trigger beacon events

• Use/configure dwell time, signal ignores distance/proximity setting

• Adjust beacon power

Beacons Tips and Tricks Continued…

Takeaways

2 Messaging to bring

back, retain and convert users

1 AEM Apps for your App

development and management needs

3 Beacons to merge and

reduce the friction between the digital and physical experiences

Questions

John Fait AEM Apps R&D

Thank you