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Tina Suttle, Manager, Business Intelligence, Diebold, Incorporated Brad Reinders, Principal, Business Information Management, Capgemini Oracle Open World Tuesday, October 4, 2011
Business Intelligence at Diebold, Incorporated
| Sector, Alliance, Offering
Diebold, Incorporated
§ Global leader in providing • Integrated self-service delivery • Security systems and services.
§ $2.7 Billion company § More than 16,000 associates with representation in nearly 90 countries
worldwide § Headquartered in Canton, Ohio, USA. § Been in business for more than 150 years § My role: Manager, Business Intelligence
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| Sector, Alliance, Offering
History of BI at Diebold
§ Diebold Brazil only true BI deployment until 2007 § Reports, reports, reports – worldwide § Established a BI focus in 2006 § Developed a global information strategy and vision § Along with two highly experienced BI and Technical analysts:
• Deployed limited BI infrastructure • Built BI development methodology • Developed ETL framework
§ Began BI development in 2007 § Current BI Team
• 10 in U.S. • 4 in India • Consultants & Contractors as needed
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| Sector, Alliance, Offering
BI Vision / Evolution 2006 - 2010
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5 © 2011 Capgemini. All rights reserved.
5 “Awareness” “Insight” “Action” “Automation”
Reporting
2006
ü Global eBiz Rptg ü Global Decision Support Team ü Global BI Team ü BI Dev Methodology ü BI Tool Evaluation ü Global Data Architecture ü Discoverer
BI / DW Foundation
ü Global BI Data Arch & Infrastructure ü Initial Data Marts ü OBI Framework evaluation & acquisition ü OBI EE Infra ü Initial Data Marts:
• HR DM • Safety DM • Service Perf
2007
Global BI Data Marts
2008
ü Add’l Data Mart dev • Spend Analytics • Rev / Cost • Sales / Mktg • Add’l Service
ü OBI EE Dashboards ü Assess / Acquire OBI Prebuilt Apps (2009/2010) ü Oracle Rollouts – Reporting Package ü BI / Reporting Dashboards
BI, Executive Dashboards
2009 ü Additional Data Mart Deployment
• Sales • Add’l Service
ü Additional BI / Reporting Delivery Dashboards ü Separate Reporting Instance ü Scorecard development ü Business Activity Monitoring (BAM) ü Data Mining Functionality
BI / Business Alignment
2010-Beyond
ü Business driven BI ü BI driven business ü BI à Customers ü Additional Data Mart Deployment
• Supply Chain • Add’l Service
ü Additional BI / Reporting & Dashboards ü BI Applications Deployment
• GL • Sales
“BI Excellence”
Prebuilt Analytics
| Sector, Alliance, Offering
Oracle BI Applications Acquisition
§ Why acquire Oracle BI Applications? • Needed to deploy faster; provide more content • Prebuilt data mappings from Oracle eBusiness Suite • Universal adaptors for non-eBiz sources • Upgrades to E-Business Suite supported in pre-built model. • Role and function based interactive dashboards based on best practices and
analytic workflows. • Consistency in look &functionality of analytics applications
§ Applications acquired: • Financials • Procurement and Spend Analytics • Supply Chain • Sales
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| Sector, Alliance, Offering
Business Intelligence Data Flow
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7 © 2011 Capgemini. All rights reserved.
Staging Area
Data Source 2
Data Warehouse
Data Source 3
Data Source 4
Dashboards
Data Source 1
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Prebuilt Analytics – What we bought--
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8 © 2011 Capgemini. All rights reserved.
Staging Area
Data Warehouse
Dashboards
Oracle R12
Baan
CARMS
Oracle 11.5.10
| Sector, Alliance, Offering
Prebuilt Analytics – What we bought--
Insert "Title, Author, Date"
9 © 2011 Capgemini. All rights reserved.
Staging Area
Data Warehouse
Dashboards
Oracle R12
Baan
CARMS
Oracle 11.5.10
Oracle BI / Analytic Applications Purchased: Financials (AR, AP, GL) Sales (customized adaptors for Oracle EBS source) Supply Chain Procurement / Spend
Adaptors – prebuilt mappings to Oracle ERP sources
| Sector, Alliance, Offering
10 © 2011 Capgemini. All rights reserved.
Napolean’s Victory at Battle of Austerlitz
What
¤ Austria and Russia form Third Coalition against French Empire
¤ Date was chosen for battle - December 2, 1805
What Happened
¤ Russia did not show
Then What
¤ Austrian forces lost the battle:
¤ 20,000 fled
¤ 10,000 killed
¤ 40,000 captured
Why did it Happen
¤ Gregorian (Austria) versus Julian (Russia) calendars
The Point
¤ Early example of data quality issue.
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Prebuilt Analytics – Non-Supported Source Systems
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11 © 2011 Capgemini. All rights reserved.
ETL
OBIEE
EBS
Sales Analytics
Oracle BI Apps
Data Warehouse
Universal Adapters
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Prebuilt Analytics – Non-Supported Source Systems
Insert "Title, Author, Date"
12 © 2011 Capgemini. All rights reserved.
ETL
OBIEE
EBS
Sales Analytics
Oracle BI Apps
Data Warehouse
Customized Siebel Adapters
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Prebuilt Analytics – Joining Custom Data Warehouse
Insert "Title, Author, Date"
13 © 2011 Capgemini. All rights reserved.
ETL
OBIEE
Source
ETL
OBIEE
Source
Custom
Oracle BI Apps
Data Warehouse
Data Warehouse
| Sector, Alliance, Offering
Data Warehouse
Prebuilt Analytics – Joining Custom Data Warehouse
Insert "Title, Author, Date"
14 © 2011 Capgemini. All rights reserved.
ETL
OBIEE
Source
Could rebuild it
ETL
OBIEE
Source
Custom
Oracle BI Apps
Data Warehouse
| Sector, Alliance, Offering
Prebuilt Analytics – Joining Custom Data Warehouse
Insert "Title, Author, Date"
15 © 2011 Capgemini. All rights reserved.
ETL
OBIEE
Source
Combing Using OBIEE – Single metadata (rpd)
ETL
OBIEE
Source
Custom
Oracle BI Apps
Data Warehouse
Data Warehouse
| Sector, Alliance, Offering
Prebuilt Analytics – Joining Custom Data Warehouse
Insert "Title, Author, Date"
16 © 2011 Capgemini. All rights reserved.
ETL
OBIEE
Source
Combing Using OBIEE – Better performance in same database instance
ETL
Data Warehouse
OBIEE
Source
Custom
Oracle BI Apps
| Sector, Alliance, Offering
Prebuilt Analytics – Master Data
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17 © 2011 Capgemini. All rights reserved.
ETL
OBIEE
Sources
Use Master Data from common source Delete or Duplicate Source System ID
ETL Sources
Custom
Oracle BI Apps
| Sector, Alliance, Offering
Prebuilt Analytics – Load Strategy for Global Users
Insert "Title, Author, Date"
18 © 2011 Capgemini. All rights reserved.
ETL
OBIEE
Source
Load while users are online Two risks: - Performance - Data
Oracle BI Apps
Data Warehouse
| Sector, Alliance, Offering
Prebuilt Analytics – Load Strategy for Global Users
Insert "Title, Author, Date"
19 © 2011 Capgemini. All rights reserved.
ETL
Instance 1
OBIEE
Source
Load while users are online Rotating Data Warehouse Instances - Mitigates Both Risks - Expensive
Oracle BI Apps
Instance 2
| Sector, Alliance, Offering
Prebuilt Analytics – Load Strategy for Global Users
Insert "Title, Author, Date"
20 © 2011 Capgemini. All rights reserved.
ETL Data
Warehouse
OBIEE
Source
Dedicated RAC Nodes – one for ETL and one for OBIEE Solves Performance Risk Does not solve Data Risk
Oracle BI Apps
Node 1 Node 2
| Sector, Alliance, Offering
Oracle BI Applications Multilingual
1. Application Metadata • Buttons, menus
2. Web Catalog Metadata • Report names, dashboard names
3. Repository Metadata • Columns names, descriptions
4. Multilingual Data • Your data
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| Sector, Alliance, Offering
Oracle BI Applications Localization
1. Application Metadata • Out of box support – can add or change • Browser Language Setting or Session Variable
2. Web Catalog Metadata • Manual translation • Placed in OBIEE directory
3. Repository Metadata • Manual translation • Placed in table
4. Multilingual Data • Dimension data – multiple columns or translation table • Fact data – as it comes in
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Tips
§ Dedicated resources • BI DBA and Infrastructure • Can move to shared services for support
§ Phased approach § Business involvement/ownership
• Diebold business owns reports and dashboards • Dedicated power user/plus backup • High user adoption • IT owns infrastructure and framework • Organized, trained, prepared
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| Sector, Alliance, Offering
Implementation Partner Selected
§ Premier Oracle Partner, brought into Diebold by Oracle: BI Consulting Group – now Capgemini
§ Successful relationship since 2007 • Training • OBIEE deployment and tuning • Data modeling / architecture assistance
§ Engaged BICG/Capgemini in 2010 & 2011 for deployment of: • Sales • GL • Oversight of Supply Chain, AR, AP, and Procurement/Spend Analytics
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“Prebuilt” Approach
§ Methodology for Oracle Business Intelligence (MOBI) § Oracle BI Applications are first installed “out of the box” § Conference Room Pilot conducted to provide “hands on” review of BI
Apps for the business § Business Requirements defined § Roadmap developed for configuring and deploying BI Apps based on
business requirements § Project Management assistance § Training / Knowledge Transfer
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| Sector, Alliance, Offering
The Diebold Data Warehouse now
§ 7 Custom Data Marts § 2 prebuilt BI Applications modules § 5 other prebuilt BI Application modules in various stages of deployment,
along with expansion of installed data marts both custom and prebuilt § Most data marts have 25 – 200 users, one has 1200 and one has 4500
users § Front end à OBIEE § Ad hoc Analysis à Discoverer, OBIEE/Answers § Implemented Exadata in April 2011, improved performance immensely
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OBIEE Run Times Before/After Exadata Implementation
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28 © 2011 Capgemini. All rights reserved.
0
20
40
60
80
100
120
140
1/31/2011 2/28/2011
3/31/2011 4/30/2011
5/31/2011 6/30/2011
7/31/2011 8/31/2011
Average Seconds
Exadata installed April 26, 2011, Number of queries run up 23%
| Sector, Alliance, Offering
The future of BI at Diebold
§ Continue rollout of Oracle BI Applications • “Out of the box” Approach • Enable Power Business Analysts to develop dashboards
§ Transition custom BI to Oracle BI Applications, where appropriate § Investigating Mobile BI using OBIEE § Drive cultural change
• Reports, reports, reports à BI, BI, BI • Self service BI • Near real time – only when necessary
§ Strengthen partnership with the business: Business driven BI; BI driven Business
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30 © 2011 Capgemini. All rights reserved.
Thank you for attending. § Visit the Capgemini Business Information
Management booth #313
§ You could win an Apple i-Pad.
§ Visit the booth and register to WIN!!
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Q & A
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31 © 2011 Capgemini. All rights reserved.
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