2012 lsntap webinar tech

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Technology to Assist Self- Represented Litigants

August 15, 2012

Presenters• Daniel Ediger, Northwest Justice Project, WA

• Colton Lawrence, Texas Legal Services Center, TX

• Neil Bowman-Davis, Napa Superior Court, CA

• Michael Walters, Pro Seniors, Inc., OH

• Teri Ross, Illinois Legal Aid Online, IL

• Claudia Colindres Johnson, Moderator, Pro Bono Net, WA

What we are covering today

• Reaching competence: types of knowledge and other factors that lead to competence

• Brain Rules from Dr. John Medina

• 5 examples of programs that are creating strong self help materials

What is knowledge?There are 3 types of knowledge:

1)Declarative knowledge/content

2)Procedural/how to knowledge

3)Conditional knowledge/when or why

From: Christy Tull and Anna A.O’ Connell, Investments in Human Capital Pay Dividends for Courts, Future Trends in State Courts, National Center for State Courts, , 2012. pg. 127, citing the work of Schrader and LawLess (2003), and Alexander (2004)

Declarative Knowledge

• Facts, the law, the accepted body of knowledge

• Domain specific rules of construction

Procedural Knowledge

• How to do something, instructions, can be general or specific to a set of facts.

• General—information• Specific-could be considered advice

Conditional Knowledge

• When to do something• Why

Needs enough expertize to keep it general—someone who understands the most common ways the issue will appear

In addition to knowledge

Two other factors in addition to knowledge are necessary to empower learners:1.Attitudes-subjective/personal beliefs, state of readiness2.Skills-integration of knowledge and skills into actual practice

Example of 3 types of knowledge

Example of knowledge, attitude, skills approach

• Advicenow.org.uk

Other examples

• British Columbia—Divorce Guide for Kids

Content Knowledge

Attitudes

Brain Rules by Dr. John Medina

Brain Rules• 10 Minute Rule• Recall is better with visuals (up to 65% vs. 10%

with oral only)—integrate the senses• Visual information trumps everything• Text is boring• Exploration—allow people to explore

Northwest Justice Project

• Daniel Ediger, Loyola Public Interest Law Fellow, Seattle, WA

LSNTAP Community Training:

Online Resources for Self-Represented Litigants

LSNTAP Community Training:

Online Resources for Self-Represented Litigants

VIDEO

United States Department of Commerce

Broadband TechnologyOpportunitiesProgram

United States Department of Commerce

Broadband TechnologyOpportunitiesProgram

www.WashingtonLawHelp.orgwww.YouTube.com/user/NWJusticeProject

Daniel Ediger DanielE@nwjustice.org

Daniel Ediger DanielE@nwjustice.org

Daniel Ediger DanielE@nwjustice.org

Daniel Ediger DanielE@nwjustice.org

Why VIDEO?

www.YouTube.com/user/NWJusticeProject

www.WashingtonLawHelp.org

What kind of VIDEO?

animation &voice-over narration

animation &voice-over narration

video screen-grabs & online demos

animation &voice-over narration

video screen-grabs & online demos

examples of legal forms & documents

animation &voice-over narration

video screen-grabs & online demos

examples of legal forms & documents

live actors & narrators

stillimages

screencapture

audio-video

animation

Tools We Use to Make Videos

stillimages

MS OfficePowerPoint

AppleKeynote

Apple iPhoto

screencapture

audio-video

animation

Tools We Use to Make Videos

stillimages

MS OfficePowerPoint

AppleKeynote

Apple iPhoto

screencapture

CamstudioFREE

Snagit$50

Camtasia$300

audio-video

animation

Tools We Use to Make Videos

stillimages

MS OfficePowerPoint

AppleKeynote

Apple iPhoto

screencapture

CamstudioFREE

Snagit$50

Camtasia$300

audio-video flipcam iPhonemini-DV

camcorder

animation

Tools We Use to Make Videos

stillimages

MS OfficePowerPoint

AppleKeynote

Apple iPhoto

screencapture

CamstudioFREE

Snagit$50

Camtasia$300

audio-video flipcam iPhonemini-DV

camcorder

animation paper, pensdry-erase

whiteboardgreen-screen

Tools We Use to Make Videos

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1 Research / Assess

What information do clients look for?

What information is already out there?

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Research / Assess

Is it... • accurate? • succinct? • comprehensible?

Script / Edit / Translate

Script / Edit / Translate

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Research / Assess

Is it... • right? • short? • plain?

Script / Edit / Translate

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Research / Assess

Some Guidelines for Clearer Writing:

Avoiding passive voice helps convey meaningful directions to pro se litigants, so they can achieve positive goals.

Elimination of unnecessary and/or redundant legal terms leads to a more comprehensible educational resource, and therefore greater viewer efficacy.

Tips for Better Scripts

Speak in 2nd person Tips for Better Scripts

Speak in 2nd person

Avoid passive voice!

Tips for Better Scripts

You should put subjects first

Speak in 2nd person

Avoid passive voice!

Tips for Better Scripts

You should put subjects first

Speak in 2nd person

Avoid passive voice!

Use concrete words. Delete needless words.

Tips for Better Scripts

You should put subjects first

Speak in 2nd person

Avoid passive voice!

Use concrete words. Delete needless words.

Tips for Better Scripts

Each sentence should state an essential fact…

You should put subjects first

Speak in 2nd person

Avoid passive voice!

Use concrete words. Delete needless words.

Each sentence should state an essential fact…

…or direct viewers to take a simple action.

Tips for Better Scripts

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2

Research / Assess

Script / Edit

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2

Research / Assess

Script / Edit

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2

Research / Assess

Script / Edit

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Research / Assess

Script / Edit

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2

Research / Assess

Script / Edit

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2

Research / Assess

Script / Edit

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2

Research / Assess

Script / Edit

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Research / Assess

Script / Edit

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Research / Assess

Script / Edit

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Script / Edit

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Script / Edit

Screenplay / Visualize

How should we show it?

Legal Aid Network of Kentucky

www.kylawhelp.org

Éducaloi:bilingual, plain language legal information for Quebecers

www.educaloi.qc.ca

People’s Law SchoolBritish Columbia

www.publiclegaled.bc.ca

Common CraftSeattle, Washington

www.commoncraft.com

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4

Research / Assess

Script / Edit / Translate

Screenplay / Visualize

Shoot / Animate / Edit

How do we make it?

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5

Research / Assess

Screenplay / Visualize

Shoot / Animate / Edit

Show / Distribute / Promote

Script / Edit / Translate

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Research / Assess

Screenplay / Visualize

Survey / Critique

Script / Edit / Translate

Shoot / Animate / Edit

Show / Distribute / Promote

how many viewers

who’s watching

how they watch it

where they are

what keeps their interest

what keeps their interest

Foreclosure Prevention & Mediation

Job Security & Employment Barriers

Public Benefits

Housing Security& Landlord / Tenant Law

Equal Access to Legal Services & Resources

www.YouTube.com/user/NWJusticeProject

www.WashingtonLawHelp.org

Texas Legal Services Center

• Colton Lawrence, Website Coordinator and Videographer

• Video project is an ongoing part of our Self-Represented Litigants Project

TLSC Video Production Background

• TLSC and the Lubbock County Bar Association filmed the Legal System: Helping Yourself in 2010 – funded by the Access to Justice Foundation

• Well-received video on how to navigate the court system

• We wanted to bring the video production capabilities in-house

On set of The Legal System: Helping Yourself

TLSC Video Production Background

• We began building our “production studio” in 2011 and secured equipment over a year and half period.

• Lessons learned about equipment – you get what you pay for. Definitely don’t go cheap on audio.

TLSC Video Production Background

• I was tasked with the equipment purchases • Developed list of equipment from Internet

research, personal experience, and professional suggestions

• Purchased everything through Amazon

TLSC Video Production BackgroundLighting Reflector (Round, portable, Collapsible) Boom Pole Dimmable Video Light32 GB SDHC Flash Memory Cards Sandbags Lilliput Field Monitor

Surge ProtectorMonolight with barn door and stand

29" Apple Computer, External Hard Drive, and Protection Plan

AA Batteries (20 pack) Motorola Two-Way Radios Software: Final Cut Pro X25-foot Extension Cord (Orange) Microphone cable, 20 foot Software: Logic Pro9 Volt Batteries (12 pack) Muslim Clamps, Pack of 62400 Watt Softbox Lighting Kit Flame resistant glovesProfessional Tripod Dolly for Camera Gaffer tapeAzden Pro Field Mixer 100-foot extension cord (orange)Audio Tech Pro Lavalier System Azden Barrell Shotgun MicPanasonic AG-HMC150 Camcorder Panasonic Battery Camcorder bag Sony Monitor Series HeadphonesLowepro Audio bag HDMI CableRavelli AVT Tripod XLR CableZoom Portable Digital Recorder Color correction gel sets (4)Software: Event Manager (for FCPX) Audio Tech LavalierC-stands General Purpose Extension CordFlycam Camera Stablizer 64 GB SDXC Flash Memory Card Swift dolly track Video Head with 75mm Half BallVideo Lighting Kit Gaffer tapeElectric cord for paper lanterns Music stand (for voice over)Clothes pins (for diffusions and gels) Chroma key Green Muslin Screen 9'x15'SD Cards (32 GB) Lowel DP Pak, Light Kit Video Tripod Kit Ultra Moving CartSony UWPV6/3032 Lav Mic Camera Jib Crane

Camera Crane StandIndustrival Steel ShelvingProduction slate

TLSC Video Production Background

• Current project is a partnership with Texas Office of Court Administration and Lone Star Legal Aid – funded by a Technology Initiative Grant by Legal Services Corporation

• OCA is creating TexasCourtHelp.org, to compliment TexasLawHelp.org

TLSC Video Production Background

• Lessons Learned

• Feed the crew!• Look for donations• Share raw video footage to get people excited

about the project.

A simple slate

TLSC Video Production Background

TLSC Video Production Background

•Production on a budget – Sound booth

•http://youtu.be/pv8wk6a3-lE

Napa Superior Court

• Neil Bowman-Davis, Family Law Facilitator, Self Help Center Director, Napa, CA

2 online tutorials in Napa Court

•Our Office: http://prezi.com/8ryq7vve-j-d/napa-self-help-center/ •Dissolutions: http://prezi.com/qr-ovqpkbaq5/divorce-legal-separation-nullity/

Pro Seniors

• Michael Walters, Legal Hotline Managing Attorney, Cincinnati, Ohio

Financial Power of Attorney Web Page

Online Interview

Illinois Legal Aid Online

• Teri L. Ross, Program Director, Chicago, IL

Guide Me Module

Teri Ross

Self-Contained Content

Content Strategy

Be intentional about …• Readability• UX• Policy

Learn from our mistakes

Design for…– Evaluation– Mobile use– User behavior

= don’t build in Flash; build in HTML5

Resources/ReferencesThis call will be archived here: http://lsntap.org/blogs/video-online-resources-assist-self-represented

Ohio’s Power of Attorney form:http://www.proseniors.org/Law_Library/Consumer/FPOA_Home.html (staging page)https://www.lawhelpinteractive.org/login_form?template_id=template.2012-04-12.1905381234&set_language=en (interview)

Online Forms for Legal Non Profits and Courts/LawHelp Interactive: http://www.probono.net/lhi and http://www.lawhelpinteractive.org

Examples for UK and Canadian examplesDivorce tool for children:http://familieschange.ca/kids/index.htm bilingual, visual, declarative knowledge, attitudes, conditional knowledge (why?).Advice Now—problem solving tips and tools: http://advicenow.org.uk/how-to/seven-steps-to-solving-a-problem/

Northwest Justice Project, WA—interview with Sue Encherman and Daniel Edigerhttp://www.connectingjusticecommunities.com/qa-with-njps-sue-encherman-daniel-ediger-educating-the-public-via-videos/2012/08/http://www.youtube.com/user/NWJusticeProject/videos

http://lsntap.org/blogs/video-online-resources-assist-self-representedttp://www.ncsc.org/~/media/Microsites/Files/Future%20Trends%202012/PDFs/TRENDS%202012%20BOOK.ashx

More resources

TLSC videos http://www.youtube.com/watch?v=iMA9P9IsP0o

Napa Courts Prezi (Neal Bowman-Davis Napa Courts)•Here is the link for the Divorce PRezi : http://prezi.com/qr-ovqpkbaq5/divorce-legal-separation-nullity/• •Here is the link for the "Our Office" Prezi: http://prezi.com/8ryq7vve-j-d/napa-self-help-center/

Other Good Examples of Short, Educational VideosLegal Aid Network of Kentucky: www.kylawhelp.orgEducaloi: www.educaloi.qc.caPeople’s Law School: www.publiclegaled.bc.caCommon Craft: www.commoncraft.com

Video sharing website for Legal non profits:http://www.sharelawvideo.org

Plain Language Resource, including library and plain language courses:http://www.writeclearly.org

Contact Information

Brian Rowe (brianr@nwjustice.org) or via chat on www.lsntap.org

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