Who are the users?

Lesson 1Who are the

users?• Group 6 •

CCU 2015/2016

Francisco Maria Calisto (70916) | Bruno Cardoso (72619) | Ana Beatriz Alves (74190) | Inês Urbano (75296)

1.Stakeholders

Whoever is involved in the development of the product.

There are several types of stakeholders with varying degrees of influence on the final result.

Base stakeholder

sEnd-users

ClientsTarget audience for the direct interaction of this product.

Elderly peopleNursing home caregiversActivity program volunteersRelatives

Base stakeholder

sEnd-users

SuppliersEntities accountable for providing services to the clients

Human-resources managers Medical staffNursing homes

Base stakeholder

sDevelopment team

Suppliers

WebmastersTest team

Satellite stakeholder

sWho indirectly benefits from

this project

Medical institutions

Pharmaceutical companiesSalespersonnel

2. User Profiles

For each base stakeholder, we should define relevant traits that will help us meet our users needs.

Knowing the userInterestsRelaxingSocializingWatching TV shows

NeedsBeing in touch with familyRemembering appointments or duties

LimitationsBasic gadget usageWeak eyesightLimited motion ability

Elderly peopleCharacteristics

Age factor 65+

Basic literacy qualifications

Early contact with technology

Mental capacity

Reduced mobilityImpaired vision or hearingCommunication with relativesHealth statusDependant on a third-partyRetired

Nursing home

caregiversCharacteristics

Awareness of each person’s individual care needs

Good connection with their patients

Proximity to patient familyOn-site supportEnsurance the sound mind of

the elderlyLong or short-term nursing

supervision

Activity program

volunteersCharacteristics

Easy to adapt to technologiesPatience in helpingResponsible for basic

technical supportResponsible for hiring

advanced technical support

RelativesCharacteristics

Time availabilityRelationship with the elderProvide characteristics about

the elderly personWarns all the hazard situation

in which the elderly person might get into, due to their special condition

3. Focus Group

Which entities will constitute our main user-base.

We chose this groups of stakeholders...

Elderly people

The product is aimed mainly towards this group of people.

Nursing home employees

Provide personal care or any kind of assistance in need for the elderly.

Relatives

Can aid in over-complex tasks and operate the application with ease.Possible remote vigilance.

And the main focus group of stakeholders...

Main focus Elderly people

Who are they?- 65+;- Basic literacy qualifications;- Normal literacy qualifications;- Advance literacy qualifications;- Elderly University Students;- Retired;- Mainly limited;

- Limited mobility;- Lack of view;- Technologically unfit;