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LEGALSHIELD
PRESENTATION
Worry Less. Live More.
The Company
Established 1972
Revenue approx. $450 million
3.5 million covered lives across U.S.A. and Canada
2.1 million requests for legal assistance annually
34,000 business accounts
650 employees based in Ada, Oklahoma including extensive in-house customer service representatives
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LegalShield Is An Industry Leader
Expert administration of Legal Protection and Identity
Theft plans
Our legal plan is the only one that offers 24/7, 365
access to attorneys in covered emergency situations
No other legal plan offers our exclusive Provider Law
Firm delivery system. We have a proprietary network of
accomplished law firms* covering 49 states and Canada
Our Identity Theft plan is the only one in the industry to
offer full restoration services through licensed
investigators. We offer this in conjunction with Kroll (the
world leader in risk management)
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*versus a panel referral system
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LegalShieldLegal Protection Plan
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Exceptional Service Proposition
Each legal provider is organized to provide service for
the membership in its state
Fees are paid to the dedicated LegalShield law firm up
front on a per capita basis (over $100m paid per annum)
Calls accepted and serviced efficiently and effectively
Service quality is guaranteed by LegalShield provider
attorney QC systems (which includes real-time monitoring)
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Exceptional Value Proposition
From the trivial to the traumatic, you’re in
good hands…
Real Estate: Residential/Commercial real estate
transactions, landlord/tenant issues, foreclosure
and short sale questions
Consumer Finance: Retail transactions for
warranties, guarantees, and other contracts
Family law: Divorce, child support, child custody,
and child visitation
Traffic Issues: Moving violations, traffic tickets and
auto accidents
Collections: Issues with third-party debt collectors
When you have questions, your attorney has
answers
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Exceptional Value Proposition
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Up to 90% of member needs are covered by the plan with
no additional fees. All other requests for service are
entitled to a 25% discount to the law firms hourly rate
(including pre-existing)
Immediate advice about how to proceed
Letters written on your behalf
Documents reviewed
Calls made on your behalf
Online legal resources and forms provided at no
additional charge
Trial Defense
• Pre-Trial
• Representation at trial
Lawyers prepare
• Your Will
• Living Will
• Healthcare Power of Attorney
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Help mitigate financial issues. 42% of those who did not hire an attorney said it was because attorneys are
too expensive
66% of those that hired an attorney through a legal plan said having an attorney
lessened the amount of personal resources (time and money) spent to resolve
their legal issue
Reduce stress. Our services help with everyday life challenges. 70% of Americans have at least one new or ongoing legal issue each year
Up to 90% of the doctor visits in the U.S. may be triggered by stress-related illnesses
70% of those who hired a group legal plan attorney reported having peace
of mind in dealing with their legal situation
Reduce absenteeism and increase presenteeism. 50% of those who did not hire an attorney took time off work to deal with their
legal issue, compared to only 30% of those who hired an attorney through a
legal plan
61% spent less time at work worrying about and dealing with their legal situation
* Based on multiple studies including Harris Interactive 2011, Harris Interactive 2012 and Centers for Disease Control and Prevention in USA Today
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Studies Suggest Legal Plans Provide Peace of Mind*
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LegalShieldIdentity Theft Protection Plan
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Current trends in Identity Theft
For the 11th year in a row, identity
theft is the leading complaint filed
with the FTC
Average Time to Resolve for the
Victim: 55 - 130 Hours
Average Out-of-Pocket Cost for
Identity Fraud Victims: $1,000 - $5,000
Source 2011 FTC Consumer Sentinel Report
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Identity Theft Shield (In partnership with Kroll, Inc.)
The membership covers all the expected benefits
• Credit Monitoring with Activity Alerts
• Credit Report with Score & Analysis
• Credit Report Consultation
• Consultation to Help Prevent Identity Theft
Plus several exceptional
benefits
• Identity Restoration Services
• Fraud Alerts
• Safeguard for Minors option
• Combined with the legal plan
creates complete coverage
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The Identity Theft Shield Difference
Kroll has 40 years in the security and risk management business, with
experience unmatched by any competitor
LegalShield and Kroll partnered in 2003 to provide a leading identity
theft protection product which accounts for over 85% of Kroll
identity theft subscriptions
Kroll’s Investigators have thousands of hours of
experience (the most in the industry)
Service Beyond Credit Monitoring:
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Experience:
Restoration: We are the only ones in the industry to offer full investigation
and restoration services which is handled by the experts at Kroll
Licensed Investigator: We provide one-on-one access to a Licensed
Investigator to assist until identity theft issues are fully resolved
Consultation: We communicate best practices and provide consultation
services to all members, whether they’ve experienced an identity theft
event or not
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SummaryLegalShield’s legal protection plan and identity
theft plan are unique, highly differentiated service
offerings
Currently servicing 3.5 million covered lives
Robust domestic back office systems with highly
scalable capabilities
LegalShield launch of national TV campaign in
mid 2012 building customer awareness
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Worry Less. Live More.
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