View
28
Download
2
Category
Tags:
Preview:
Citation preview
Y O U R C A L L E R ’ S E X P E R I E N C E
C A L L E R
Thank you for ca l l ing Dr. Smith’s O �ce, how may I help you today?
M A P C O M M U N I C A T I O N SR E C E P T I O N I S T
H i , yes – I have an appointment there on Fr iday and I am not sure exac t ly how to get to the o�ce.
M y name is Sara Jones and I ’m coming f rom Jonesvi l le.
Sure, may I have your name? And what area wi l l you be t ravel ing f rom?
H i Sara – From highway 44 just take exit 3 and our o�ce wi l l be on the r ight hand s ide about ½ mi le f rom the exit .
Great , thanks so much. By the way, our company changed insurance providers to Anthem, and I need to k now i f my v is i t wi l l be covered by this new pol ic y?
44NORTH
EXIT 31 MILE
SAR A JONES
INSUR ANCE
C ARRIERS
ANTHEM
OPTIMA
AE TNA
Yes, we accept Anthem, Optima, and several others. We’ l l need to see your speci�c plan before we can te l l you how much is covered.
Alr ight . M y symptoms have worsened and the pain is throbbing, so would i t be poss ible to see the doc tor sooner?
No. You have been ver y helpful . Thank you.
NAME
NUMBER
L INE 1
TR ANSFER C ALL
I can help you with that . Let me transfer you to the nurse and we’ l l see i f there are any openings. I s there anything e lse I can do for you today?
C A L L I N G . . .D R . S M I T H
C ALL TR ANSFERRED TO NURSE
B E N E F I T S O F P A R T N E R I N G W I T H A C A L L C E N T E R :
Having the r ight answer ing ser v ice wi l l a l low your phone to be answered at any t ime of day and your pat ients would enjoy the same exper ience as i f deal ing direc t ly with your o�ce.
Par tner ing with MAP Communicat ions wi l l help you del iver ser v ice excel lence to your customers.
Recent studies suppor t that ut i l iz ing a US based cal l center provides a better percentage of customer issue resolut ion by near ly double.
We ’ l l Wo r k O n
B r o u g h t t o y o u b y
Recommended