Training Need Analysis

'Training of trainers’ (TOT) on "Industry Assessor

Program"8 to 13 August 2015

Organized by BAPA-EU in consultation with BSDI

Training Need Analysis (TNA)

A training need exists when there is a gap between what is required of a person to perform their duties completely and what they actually know that enables them to do so.

A training needs analysis will generally identify the specific subject matter that needs to be covered during instruction. Knowledge gained by the learner will help to increase the level of ability and allow the learner to perform task at an acceptance level

New process introduced Complaints from staff Complaints from customer/clients Poor quality of work Frequent errors Large staff turnover Performance dates not meet Conflicts between staff New equipment/systems or process Safety incidents

Common ways of identifying needs

Does a performance problem exist? Does the employee know how to do the job Why is there a gap in performance? Can the gap be qualified or quantified? What are the consequences if the organization

does nothing about the gap? What is seriousness of these significances? What are parameters of the problem, needs and

tasks to approach it? What are the most important ways to deal with

first?

Sample questions may ask during TNA session

Job roles Job process Task list Job problems Task frequency Task difficulty Task importance

Information required for carrying TNA

Accident reports Company plan, policy or procedures Interviews Legislation Error rates Complaints Absenteeism Quality control reports Market research Performance appraisal Observation Testing Job analysis

Other information required for conducting TNA

Identify Training

Need

Prepare for Training

Deliver Training

Provide support

Review and Evaluate training

Complete Training

Training Cycle